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Microsoft Dynamics CRM 4.0 - Versions

I always try to make my posts as clear as possible. Right now I really have even a greater reason to be more clear since I don't want to end up being quoted by Mary Jo Foley and call my post funny and confusing as she did with Ben's post on the whole NDA thing.

Currently we basically have two versions with v3.0

  1. Microsoft Dynamics CRM 3.0 Small Business Edition
  2. Microsoft Dynamics CRM 3.0 Professional

So what versions do we have when releasing Microsoft Dynamics CRM 4.0? Will there be big changes? Is every version the same? Is it supported on Windows Server 2008? Since I expect a few questions around this topic I thought it was smart to dedicate a blog post to it.

The following versions will be available with Microsoft Dynamics CRM 4.0:

Microsoft Dynamics CRM 4.0 Workgroup Edition
This version is limited to 5 or fewer users. It can be installed on Microsoft Windows Small Business Server 2003 R2 Enterprise Edition, any of the supported Windows Server 2003 editions, or Microsoft Windows Server 2008. This version is limited to a single organization and a single computer that is running Microsoft Dynamics CRM 4.0 Server.

Microsoft Dynamics CRM 4.0 Professional Edition
This version has no user limit and is limited to a single organization. Microsoft Dynamics CRM 4.0 Professional Edition Server can, however, be installed to more than one computer.

Microsoft Dynamics CRM 4.0 Enterprise Edition
This version has no user limit. Additional features include support for multiple organizations, multiple server instances, and role-based service installation. Rolebased services let you increase performance by installing component services on different computers.

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Posted: Friday, October 12, 2007 2:08 AM by mennotk

Comments

Microsoft Dynamics CRM UK Blog said:

White Wedding... To make sure I didn't duplicate any information in my blog, I have been compiling a

# October 12, 2007 6:30 AM

Jim Daly said:

Can you confirm that the Workgroup version is for 5 of fewer users?

# October 12, 2007 12:23 PM

Gustaf Westerlund said:

As you probably know, but might have missed in this post there is actually an additional but rare version of Microsoft CRM 3, the Service Provider Edition which even has it's own DLL-versions. (I guess you just forgot)

Do you know how this will be licensed in CRM 4.0?

Gustaf

# October 12, 2007 1:02 PM

Toni said:

What about pricing for titan? Currently SBE is quite affordable, but Professional is too expensive.

# October 12, 2007 5:46 PM

mennotk said:

Jim, based on the information I have I can confirm this. This could be subject to change.

# October 12, 2007 6:10 PM

mennotk said:

Hi Gustaf, maybe I had to be more clear that I only was describing on-premise versions. I will try to make a seperate posting about our hosted version of Microsoft CRM. (It is the same codebase by the way)

# October 12, 2007 6:12 PM

mennotk said:

Toni, currently I do not know any pricing information. Will update here as I know more.

# October 12, 2007 6:13 PM

Jevgenij said:

Hi. I have two questions on Microsoft Dynamics CRM 4.0 Workgroup Edition:

1) "This version is limited to 5 or fewer users"

5 or less? Really? Shouldn't it be 75? Common SBS has more than 5, but still has single server to deploy CRM

2) "...Windows Small Business Server 2003 R2 Enterprise Edition"

I guess you mean SBS 2003 Premium Edition

Thanks!

# October 13, 2007 12:20 PM

Christian Gosselin said:

Do you know if the External Connector is still needed for exposing MS CRM functionality/data on a Web site?

# October 13, 2007 3:58 PM

mennotk said:

Hi Jevgenij,

1. Yes 5 or fewer. Deploying on SBS requires Microsoft Dynamics CRM Professional.

2. You are correct, it should have said Microsoft Windows Small Business Server 2003 R2 Premium Edition

# October 14, 2007 6:41 AM

Wim Geukens said:

I have seen that there are also new Read-Only licenses. I found in the Whats new in crm4.0 this:

Read-Only: Clients who use this license type can only view records and data in Microsoft Dynamics CRM 4.0. They cannot modify records or data. A user configured with this license type does not consume a CAL.

Does this mean they are for free ??

# October 14, 2007 4:52 PM

Peter Hale said:

So what happens to SBS Users with SA and more than 5 users currently  -  do they get Professional

# October 15, 2007 1:28 AM

Nathan said:

I am also wondering about the CRM external connector. I currently feel very limited by the fact that I have to spend 14000 to make a simple web form to intake customer support data. Any news on licensing/pricing changes for external web apps?

# October 15, 2007 9:41 PM

amirdehnad said:

Hi,

Would you need a seperate licence for each organization setup in Enterprise edition? or if you buy the enterprise licence you can unlimited number of organizations?

Thanks,

Amir

# October 17, 2007 10:26 AM

Neil Benson said:

Nathan, you do not need an External Connector license to present a web form and take data into your CRM system (e.g. a website enquiry form submission creating a lead record in CRM).

You need the External Connector license for any interactive functionality where data is presented back to the visitor (e.g. a customer support portal or a partner extranet).

Neil

# October 25, 2007 8:46 AM

Arslan said:

i want to explore crm

# November 20, 2007 3:57 AM

Chad Hawthorne said:

So what happens to SBS Users with SA and more than 5 users currently  -  do they get Professional

# November 20, 2007 11:39 AM

Chad Hawthorne said:

Correction to the last post:  

So what happens to CRM SBE Users with SA and more than 5 users currently  -  do they get Professional

# November 20, 2007 11:40 AM

Macattack said:

I would also like to know the answer to Chad Hawthorne's question - what is the upgrade path for those clients that today buy CRM SB edition with over 5 users??

# December 2, 2007 8:42 PM

Macattack said:

Another question - assuming CRM SBE users are offered CRM professional edition will this run on their Windows SBS infrastructure or will this also be required to be upgraded??

# December 3, 2007 8:06 PM

A Freaky Microsoft Dynamics CRM Blog said:

I was supposed not to blog about this, but now that Mary Jo Foley , Ben Vollmer and Michael Lu blogged

# December 16, 2007 6:32 PM

Shashank said:

Are all three versions are hosted versions?

# January 10, 2008 1:12 AM

Troy said:

What is the easiest and most secure method (CRM 3.0 right now) to have clients manage their information in CRM (Contacts, Phone #, Address, etc.)?  Is it IForms or just allowing each client admin customer rights to MS CRM?  Another way?

# January 16, 2008 10:41 AM

Troy said:

fyi....we have the external connector.

# January 16, 2008 10:52 AM
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