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The word (yes NO acronym) for today is: Workflow The automation of a process or series of processes through the linking of tasks and activities. The CRM software automatically routes tasks, notifications and records to predefine or user selected destinations
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The word for today is: ROI - Return on Investment The calculation of how much money will be saved or earned as a result of the investment in a CRM solution. An ROI analysis should be prepared at the start of a CRM initiative. After a predetermined period
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As of today i will try to post a new word every day, week or month. It's always a word used in ICT. The word for today is: CRM - Customer Relationship Management An enterprise-wide strategy and solution that impacts customer-facing departments and processes
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