A Freaky Microsoft Dynamics CRM Blog : Troubleshoot & Support

My last post!

mennotk — Thu, 07 Feb 2008 10:59:00 GMT

Don't let the title confuse you, it's only my last post here at MSDN! As most of you know, I've been blogging on MSDN since 19 December 2005! It is time to move on...

I made the decision to move my blogging addiction to my very own domain. On the new location you can continue reading about freaky CRM stuff, but I'll mix it up with some additional topics that interest me and hopefully you guys as well.

Please update your bookmarks, RSS Readers and OPML files.

Blog: http://www.tekoppele.com/blog

RSS: http://feeds.feedburner.com/crmfreak

It took me a lot of time and effort to design my new blog from the ground up. I want to thank Alex Vermeule, Scott Barnes Jaap Steinvoorte and Jron for their help and advice. Over time, I will slowly migrate all of my posts and comments.

MUI Provisioning failed - Workaround

mennotk — Sun, 03 Feb 2008 01:52:00 GMT

I got a couple of people leaving comments regarding an error they where encountering while applying a language pack on a supported environment.

They were able to install a MUI (language pack) but were not able to enable it, if any entity has had its form settings edited. When activating the language pack, a SQL error is returned: “Cannot insert duplicate key row in object 'dbo.LocalizedLabel' with unique index 'ndx_LocalizedLabel_ForSingleSelect'.” The error that was shown in the event viewer.

At the time I did not know of a solution, but today I was looking through some things and noticed a comment with the same solution/workaround as what I found. Note that a proper hotfix is being developed.

Before using this workaround, make sure you have the exact same error and situation. If that's the case, make sure you have a backup of your CRM database before you execute the following T-SQL query:

DELETE FROM MetadataSchema.LocalizedLabel WHERE customizationlevel = 2

Microsoft Dynamics CRM 4.0 IG

mennotk — Thu, 20 Dec 2007 21:47:00 GMT

Now that you have downloaded the BITS of v4.0 you are wondering how to install it right? To help you with that challenge the product team has written a great document called the "Microsoft Dynamics CRM 4.0 Implementation Guide".

The IG has all the questions you might have, if not send us feedback and the product team might include your feedback or suggestions in updates to this document.

You can download your copy of the Implementation Guide here

Microsoft Dynamics CRM 3.0 Lifecycle

mennotk — Tue, 06 Nov 2007 02:26:00 GMT

If you want to know how long Microsoft is supporting Microsoft Dynamics CRM 3.0 you might want to read the full article....(read more)

DST changing this Sunday!

mennotk — Sat, 03 Nov 2007 06:17:28 GMT

Beginning in 2007, daylight saving time (DST) got extended in the United States. DST started on March 11, 2007, which was three weeks earlier than usual, and it will end on November 4, 2007 (This Sunday!), which is one week later than usual.

If you still haven't updated Microsoft Dynamics CRM I highly encourage you to visit this web site and read the steps you need to perform: http://support.microsoft.com/kb/933453

If you want to kill two birds with one stone I would suggest installing the Update Rollup 2 for Microsoft Dynamics CRM 3.0

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Microsoft Dynamics CRM VPC - August 2007 Edition August fix

mennotk — Fri, 02 Nov 2007 21:30:00 GMT

Read this when you want to fix your Microsoft Dynamics CRM VPC - August 2007 Edition...(read more)

Microsoft Dynamics CRM 3.0 Enterprise Performance and Scalability Now Available

mennotk — Fri, 19 Oct 2007 22:29:00 GMT

Microsoft Dynamics is very scalabe for the Enterprise....(read more)

Microsoft Dynamics CRM 4.0 - Named instances

mennotk — Thu, 18 Oct 2007 22:25:00 GMT

Do we support SQL Server named instances with v4? Find out your self....(read more)

Microsoft Offers Premier Support to Microsoft Dynamics Enterprise Customers

mennotk — Fri, 28 Sep 2007 06:58:01 GMT

Microsoft Corp. is making Microsoft® Services Premier Support with Microsoft Dynamics™ Services available for enterprise customers worldwide with one contract. The offering, which combines the best of Premier and support services for Microsoft Dynamics, simplifies processes and decreases complexity, providing high-quality, personalized service.

What is a bit at the bottom is the fact that Microsoft Premier Support with Microsoft Dynamics Services is immediately available to enterprise segment customers with Microsoft Dynamics enterprise resource planning (ERP) and Microsoft Dynamics CRM solutions.

Customers interested in receiving additional information are encouraged to contact their account representative.

Please read the full PressPass story here.

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Service Scheduling: Optimizations and Considerations

mennotk — Thu, 20 Sep 2007 01:35:00 GMT

The optimizations and design guidelines described in this paper have resulted in significant performance improvements in both our labs, and customer deployments....(read more)

Searchable?

mennotk — Wed, 22 Aug 2007 10:01:00 GMT

Ever wondered why you don't see certain fields in Advanced Find? I didn't realize this was happening until I got a question about it via a Partner. To test this I started my brand new image, opened Advanced Find and tried to search on Business Type. As you can see in the screen shot below, it is not showing up as a possible option.

Why you might ask? I don't know, but apparently after upgrading to Rollup 1 the Product team added an extra option on attributes called "Searchable". Look at this support article for detailed information: http://support.microsoft.com/kb/912061

So in my example I noticed that Business Type was set to No. Changing this to Yes, saving the attribute and publishing the changes made the attribute Business Type searchable.

RELEASED: Update Rollup 1 for Microsoft Dynamics CRM 3.0 Service Provider Edition

mennotk — Sat, 18 Aug 2007 03:17:00 GMT

Copy and Pasta from my inbox. The Microsoft Dynamics CRM Sustained Engineering team has released Update Rollup 1 for Microsoft Dynamics CRM 3.0 Service Provider Edition via the Microsoft Download Center.

Download Center page: http://www.microsoft.com/downloads/details.aspx?FamilyId=31F0D5AC-D2A2-42E4-8A23-55A838CD74E5
Microsoft Knowledge Base article: http://support.microsoft.com/kb/935731 (includes the fixlist) Languages released:

Dutch
Italian
English
Danish
French
German
Spanish (Traditional Sort)

NOTES:

Update Rollup 1 cannot be uninstalled
Please note that Update Rollup 1 cannot be uninstalled, and that you should back up your databases prior to installation of Update Rollup 1.
Update Rollup 1 (Service Provider Edition) is a prerequisite for future Microsoft Dynamics CRM Service Provider Edition hotfixes
Update Rollup 1 establishes a new baseline, so your clients and servers must have Update Rollup 1 installed prior to installation of post-Update Rollup 1 updates or hotfixes.
Update Rollup 1 contains the Daylight Saving Time remediation tools described in Microsoft Knowledge Base articles 925874 and 932984
If you are unfamiliar with the Microsoft Dynamics CRM 3.0 Daylight Saving Time tools, we encourage you to familiarize yourself with the Microsoft Knowledge Base articles 925874 An update for the 2007 daylight saving time changes is available for Microsoft Dynamics CRM 3.0 and for the Microsoft Dynamics CRM 3.0 client for Outlook and 932984 How to make the 2007 daylight saving time changes by using the Update Time Zones Wizard for Microsoft Dynamics CRM 3.0. If you haven't already run the Microsoft Dynamics CRM 3.0 Update Time Zones Wizard described in KB 932984, we encourage you to do so to make sure that Microsoft Dynamics CRM entities with date/time stamps that fall in the period when daylight saving time is ending have their times adjusted appropriately.

Microsoft Dynamics CRM Update Rollup 1 (Service Provider Edition) applicability to Microsoft Dynamics CRM 3.0 client for Outlook (Service Provider Edition) compatibility with Windows Vista and Office 2007

Microsoft Dynamics CRM 3.0 Update Rollup 1 (Service Provider Edition) does not provide Microsoft Dynamics CRM 3.0 client for Outlook (Service Provider Edition) compatibility with Windows Vista and Office 2007. For Microsoft Dynamics CRM 3.0 client for Outlook compatibility with Office 2007 and Windows Vista, refer to the Microsoft Dynamics CRM 3.0 clients for Microsoft Office Outlook Compatibility Update (Service Provider Edition). Microsoft Dynamics CRM 3.0 Update Rollup 1 (Service Provider Edition) client packages do include fixes for the Microsoft Dynamics CRM 3.0 client for Microsoft Office Outlook Compatibility Update (Service Provider Edition) if the client is already installed.

Error: 0x80048298

mennotk — Tue, 07 Aug 2007 22:50:00 GMT

I have seen some weird error codes when installing or configuring Microsoft Dynamics CRM 3.0, but there is.......(read more)

Microsoft has released Update Rollup 1 (Japanese and Simplified Chinese language versions)

mennotk — Mon, 23 Jul 2007 21:57:00 GMT

Since I speak more than one language, I always try to publish new items regarding other languages than English. I made an attempt to write the headline in either Chinese or Japanese but didn't succeed. Drop me a comment how to announce it in either Chinese or Japanese!

Microsoft has released Update Rollup 1 (Japanese and Simplified Chinese language versions) for Microsoft Dynamics CRM Server 3.0 and Microsoft Dynamics CRM client for Outlook 3.0. This rollup encompasses all of the most-requested fixes previously issued for Microsoft Dynamics CRM 3.0 (On-premise) via Microsoft Dynamics CRM 3.0 (On-premise) Update Rollups 1 and 2. It may take an hour or so for the releases and associated Knowledge Base article to be propagated among all servers.

Update Rollup 1 is a well tested, cumulative set of updates for Microsoft Dynamics CRM Server 3.0 and Microsoft Dynamics CRM client for Outlook 3.0 (Japanese and Simplified Chinese language versions), including performance enhancements, that are packaged together for easy deployment. Packages for client and server are included to maintain parity between the client and server components of Microsoft Dynamics CRM 3.0.

Download Center: http://www.microsoft.com/downloads/details.aspx?FamilyId=01A50551-51E9-4E88-AFBC-69D0BE170B39&displaylang=en

Knowledge Base article: http://support.microsoft.com/default.aspx?kbid=935730

Old Microsoft Dynamics CRM VPC (Update 2)

mennotk — Tue, 03 Jul 2007 09:39:00 GMT

Guys, just a quick post regarding the availability of the Microsoft Dynamics CRM May VPC. We ran into some issues with the rar files when we extended the May VPC. Please don't panic, the "old" VPC is still valid untill September 2007. You can easily check this your self by clicking START | RUN and type winver

We are working hard to resolve our problems with the rar files. I will keep you posted!