Official MSDN Subscriptions Blog

An ongoing blog run by the managers of the online and offline MSDN Subscriptions program.

Take care, Mike!

I’m taking over the reins from Mike Kinsman and am pleased that we’ve had a chance to work together and collaborate over the years.  He’s been a great asset to the team and will be missed – good luck to you, Mike!

 

So, what would you like to know?  My name is Seth Adams, and I’m the new Acquisitions Program Manager, supporting both MSDN and TechNet Subscriptions. 

 

I’ve been with Microsoft for a while, and have served MSDN Subscriptions in several different capacities prior to my current role, including a stint managing the supply chain and serving as product manager and business manager within MSDN Marketing for a number of years. 

 

If you’ve attended Comdex or a developer-related conference or event in the past few years, chances are you may have seen me at an MSDN Subscriptions booth.  Seemingly contrary to popular opinion, Microsoft program and product managers do staff most of the booths at conferences!

 

In addition to my previous MSDN experience, I also have a strong affinity for our subscribers and look forward to sharing some of the behind-the-scenes work that goes into collecting and creating the software that is made available to you each and every month as part of your MSDN subscription.

 

An integral part of what we do here is because and for you, the subscriber.  I’m very interested in any comments and feedback you may have to offer.  Ideas for future posts, feedback on how we can make the subscriptions better, the weather in your part of the world, general comments, please let me know.  We aim to please.

 

Regards,

 

Seth Adams

Program Manager, MSDN Subscriptions

Published Friday, February 18, 2005 6:53 PM by MSDNSubscriptions

Comments

 

Dave Knappenberger said:

Good Job Mike!

Thanks for your efforts....

Dave Knappenberger
February 22, 2005 8:01 AM
 

Mike Kinsman said:

Good luck Seth! Remember: FoxPro is your friend.
February 22, 2005 6:30 PM
 

Chris hedley said:

Glad to have someone that promises to take care of our subscriptions and glad to see you in MSDN.
February 25, 2005 11:37 AM
 

DavidGB said:

Welcome Seth,

So let's try you out!

I didn't get my January shipment - at least, not most of it. It was left on the step and the dog thought it was lunch!

How do I get a re-shipment?

David
March 1, 2005 2:32 PM
 

Seth said:

Hi David,

In the US or Canada, please contact the MSDN Subscriptions Services Center at 1-800-759-5474 and ask for a replacement.

Regards,
Seth
March 1, 2005 2:41 PM
 

T Adam Kelly said:

Seth,
There is something profoundly wrong with the Passport system. I lost my Passport password, through passage of time and fading brain, to get to MSDN downloads. I cannot get any method to work to change the password (I get error messages on the web links they send me) and everything is automated so you cant get a person to physically change anything. Not even just delete the account so you can start over. To be honest as I have the e-mail account at AOL that this is associated with the Passport account why cant they send a tempoary password to that e-mail account? Oh yes some stupid rule that says they dont do what everyone else in the Internet world does... Send an e-mail to the e-mail account registered with the online account! I think that the Passport system is so secure it is basically broken. For the annual cost of an MSDN subscription it seems that you could be using a more customer friendly system! You are recieveing this because after weeks of trying I am at a loss with anything to do with the Passport system! And to rub it in my MS Windows Messenger every day reminds me to confirm my passport account by responding to the e-mail that never shows up!
March 1, 2005 5:06 PM
 

Seth Adams said:

Hi Adam,

I'm not sure if you've tried the "Manage your existing Passport" link at http://msdn.microsoft.com/subscriptions/, but if not, please give that a try to first remove the Passport associated with your subscription and then click on the "Add Passport" link at the same original page to start fresh.

If you've already tried this or continue to experience difficulty, please contact the MSDN Subscriptions Center for your region (a listing of telephone numbers are provided at http://msdn.microsoft.com/subscriptions/phone/) and ask for assistance in reassociating your Passport.

Regards,
Seth
March 1, 2005 5:36 PM
 

Norris Merritt said:

I'm surprised not to see any way for an MSDN subscriber to open a support incident via the web. Do I really have to call an (800) number to do this? This seems really inefficient. It would make more sense to have a web page where I can post the question/problem, attach supporting materials, etc.
March 1, 2005 7:22 PM
 

Seth Adams said:

Thank you for sharing your thoughts. Currently, MSDN Subscriptions only offers telephone-based technical incidents, but it's something for us to consider in the future.

Depending on your needs, you may wish to try the MSDN Managed Newsgroups as an online alternative. See http://msdn.microsoft.com/newsgroups/managed/ for more information. (Note that the MSDN Managed Newsgroups are public discussion groups.)

Regards,
Seth
March 1, 2005 8:01 PM
 

zczc2311 said:

I really would love to subscribe, however in my secure network, of which I am the administrator and my 30 + clients. .NET credentials are always disabled in an XP installation. I am sorry there IS no place for hotmail nor .NET is an office environment. Staff here in AU all have their own company email addresses or ISP multiple addresses and there is no need for hotmail and the nightmare of .NET services is NOT one I advocate nor let lose in a corporate environment.
March 3, 2005 5:13 AM
 

Tonny said:

Good Luck Mike, and welcome Seth.

March 3, 2005 12:17 PM
 

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