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An ongoing blog run by the managers of the online and offline MSDN Subscriptions program.

11008 Errors - a status update

There is an increase in activity going on to identify and resolve the conditions that are resulting in the 11008 errors that some MSDN and TechNet Subscribers are experiiencing when attempting to access Subscriber Downloads. Several dev teams are working together and there is some new traction. There are also some working theories about possible fixes, which are being evaluated for implementation. It is unclear whether they address all the causes, so analysis continues.

 

Julie Cairn
Product Manager - MSDN and TechNet Subscriptions

 

 

 

Published Friday, October 12, 2007 11:57 PM by SubscriptionsBlogger2
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Comments

 

Erik Kristoffersen said:

Still no access - any updates on when we could expect access again?

Regards,

Erik

October 20, 2007 10:08 AM
 

SubscriptionsBlogger2 said:

Erik:

Unfortunately I do not have any additional updates to share.

October 21, 2007 11:38 PM
 

Mark said:

I can't access the downloads... any idea what's going on?

October 22, 2007 8:54 AM
 

bob said:

Nuking my cookies seems to have taken care of it and I'm able to log into my MVLS account and DL files now.

However- this is very frustrating because the error gives no technical detail and I presumed that there was a temporary outage in the login server and waited around for several days...

October 22, 2007 11:53 AM
 

SubscriptionsBlogger2 said:

Bob:

There were some unscheduled outages of some login servers Friday/Saturday. The errors on these were clearly Profile Center errrors, rather than the 11008 errors, though.

October 23, 2007 2:26 PM
 

Bob said:

When you have something that is a *subscription* for a period of time, and there is an outage for *weeks*, that sounds like stealing to me.

I'm tired of waiting for this to work.

October 23, 2007 8:32 PM
 

SubscriptionsBlogger2 said:

I am tired of it as well Bob. I would like nothing more than for all of you to be satisfied customers and have no problems accessing the benefits that you or your company have paid for.

That said, resolution takes time. In parallel, I am investigating what can be done to address the pain you guys and gals are currently feeling.

October 25, 2007 7:05 PM
 

zats said:

It persists. And no one  answered what does it mean. Who knows what is hidden behind the Error 11008? I guess it showld mean something (somebody numbered it keeping some sence in mind). Idiotical advices "to delete all tmp files and cookis" dont play! The same abote "updates".

October 26, 2007 1:36 AM
 

tony said:

It is weeks now since I can access MSDN downloads.  And will there be no recourse?  We have paid our thousands.  I do expect that we should have an extension to our subscription or a refund.  I wish to call the question publicly whether Microsoft will provide what we have paid for or make it right.  And I agree that telling us to delete all temp files, when we have already tried that along with updates and reboots on our own is stalling.  I expect a refund or an extension.

October 30, 2007 11:25 AM
 

Shackleton said:

When you pay for something and are then locked out for WEEKS you are indeed WAY... past the point of apologies and pleading for patience.

Everyone here know about bugs and upset customers. We know sometimes problems are part of the game but we also know that at some point you have to move past just saying "sorry."

It is time for work around downloads for those who NEED them to make a living. It is time for refunds and extensions and gifts. You are screwing the folks you should treat the best.

It is also time to give folks subscribing to get access to OSes from MS to get every OS: - LIKE HOME SERVER!

If MS wonders why more are developing for Linux this sort of ting is why. We are entering the defining of THEFT here! We are paying for *this*?

More pathetic than MS Bob!

November 3, 2007 11:13 PM
 

JohnnyMalaria said:

I just got this error and a Google got me here.

The cookie removal solved it for me.

Thanks to this thread I only experienced about 10 minutes inconvenience.  Thanks especially to b/Bob.

November 6, 2007 1:47 PM
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