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Elections document the will of the people, or at least the will of registered voters. On November 4th, you'll be asked to answer many questions, including who should be our next president, as well as questions at your state and local level.

Many blogs and analytical sites offer projections, comparisons to previous elections, and details about the issues and candidates themselves, including the MSN Election Guide. Those are great and important resources for informing your opinion.

But it's about the people's voice, right? And now you can search for what they're saying!

Image of Election Live QnA

Live Search QnA represents the community's microphone and speaker, since the community asks and answers each other's questions. Links are encouraged to help prove or disprove a claim, and you can search through all the pre-existing question/answer threads over a range of topics. Michelle Slatalla, the New York Times journalist, reports on the rising phenomenon with her own recent experience in searching for (and finding) an answer to why her smoke alarms kept on beeping (answer: spider interference!).

And with the Democratic Convention finished and the Republican Convention underway, some of the most active political questions involve whether Senator Clinton's speech was sincere and supportive of Senator Obama, what people think of Senator McCain's Vice-Presidential pick, and whether the economy or national defense will be the driving factor. Whether you agree or disagree, join the community and express your opinion.

Let the community hear who you think is going to win and why!

Liam Ross, Senior Product Manager, Live Search

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Whew, what a busy couple of weeks it's been. We launched our new home page back at the end of July with the goal of using a new picture each week. Then we decided to get a little crazy for the Olympics and rotate the images twice a day. About three days into the Olympics, we realized we just could not go back to one picture a week!

So a few days ago we shifted gears again. We're now giving you a new image every day, with hotspots to help spur your imagination. Sometimes we'll just show great pictures that we like; sometimes the images will be related to topical events, like the upcoming Labor Day holiday or NFL season kickoff.

We'll occasionally have images from the elections, but rest assured we'll be giving both parties equal time.

And if you don't like the picture you see today, don't worry – there will be a new one tomorrow!

– the Live Search Homepage team

A quick note about my upcoming keynote at the Search Engine Strategies conference, Tuesday, August 19th at 9:00 am in San Jose. Kevin Ryan and the entire SES organization put on one of the best search conferences around. This year I have the privilege to present to more than 4,000 of you down in the Valley. Our large presence around the show will let us hear from all of you about our products and services and help us better understand the perspective that you bring to the show.

During my keynote on day two, I'll share with you our perspectives on how the search landscape has changed and how it will continue to evolve, based on key trends and our ability as an industry to react to them. I'll take you back in time a bit to talk about our early days of search marketing and look forward to the industry’s recent moves into semantic search. It’s an exciting time for us all as we begin to usher in a new phase of search that looks at how we can deliver a more intuitive user experience and a better ROI for advertisers. With these changes, I'll talk about how Microsoft is addressing and embracing this evolution. Specifically, I'll highlight some of the new product features, including Live Search cashback, which we unveiled at Advance08. I’ll also focus on how we think about building more open and sophisticated tools for advertisers and publishers, and show a few demos like our recently released Webmaster tools.

All of this, coupled with a Q&A session with Kevin Ryan, should make for a great opportunity to talk about how search is evolving and where Microsoft is headed.

I look forward to meeting many of you at another great SES San Jose conference. And please stop by our booth #309.

Satya Nadella, Senior Vice President, Search, Portal, and Advertising

Where you can find us

Monday, August 18

Tuesday, August 19

We're also hosting a sponsored session, Diagnose SEO Issues Using Live Search Webmaster Tools, on Tuesday from 2:45pm-3:45pm. Speakers are:

    • Nathan Buggia, Program Manager Lead, Webmaster Tools, Microsoft
    • Andy Woods, Development Lead, Webmaster Tools, Microsoft
    • Ani Babaian, Senior Product Manager, Webmaster Tools, Microsoft

Wednesday, August 20

Thursday, August 21

Find out more about Microsoft's presence at SES in the Webmaster blog and the adCenter blog.


Microsoft is into the Olympics in a big way through our partnership with NBC on NBCOlympics.com, the official online home of the 2008 Summer Olympics in Beijing! And Live Search is ready to help you find everything you want during the games.

 

Feeling competitive? We’ve made it easy for you to find out if your country is ahead or behind – just search for “Olympic medals” and you'll get up-to-the-minute tallies by country:

 

Check it often to watch those medals add up!

 

If you just want to see a specific country or sport, you can do that, too. Try “Medals for Portugal or  Medals for Swimming and you'll get the latest counts as they happen:

It isn’t always about who is winning, although those heart-wrenching stories of hardship leading up to victory make some Olympians more popular than others. If you don’t want to be left out of the conversation over lunch, check out Olympic xRank. Not only will you know who is hotter than the torch but why.

 

On the other hand, if you hear an athlete’s name or want to find out why you keep seeing their face on your co-workers' monitors, try our Athlete Answer. Enter Michael Phelps and we give you everything you need in a neat little package:

 

Speaking of news, we’ve pulled it all together for you with our new Olympic News scope. We look for stories – articles and videos – across all the sources we can find and constantly provide the freshest, most relevant stories for you. If you just want to get right to the videos of the events and athletes try video search.

 

And we're not done! In our last blog post, we introduced you to our new homepage. It's gotten great reception and we wanted to do something special during the Olympics, so we'll be updating the image twice a day with great shots from the Games. Watch for it when the Olympics begin on 8/8/08.

 

We hope your team brings home the gold from Beijing!

 

Jacquelyn Krones - Senior Product Planner for Live Search

Today we are bringing our Webmaster Tools out of beta and releasing several new features that help webmasters see how Live Search crawls and indexes your sites. As a website owner, you can use these tools to improve your results on Live Search when a someone is looking for your site. The new Webmaster tools give you more data about referring links, identify issues Live Search encountered when crawling your site, and help you improve the overall indexing of your site. For the full story about this release, see the Webmaster Center Blog.

You can check out the new tools at http://webmaster.live.com/. And for questions, be sure to visit the Live Search Webmaster forums.

Nathan Buggia, Live Search Webmaster Center

Today we're releasing an update to the Live Search home page that received positive feedback from customers in trials last month. The new design features background images that will change frequently, augmented with what we call "hotspots." These interactive areas highlight parts of the image and help you explore search results related to the highlighted area. Users who have tested this new home page have found it both engaging and a great place to start a search.

New images and hotspots

In our release last spring we laid the foundation for this page. In this home page release we've added background home page images that we'll change regularly and hotspots that click through to great search results. Hotspots gleam to the user when the page first loads then fade into the image. Users can discover them again by moving their mouse over them, revealing details about the image and a link to a related search result. To ensure that users can start a search immediately, our base page loads first with the images and hotspots loading quickly afterward. Users on a broadband connection may not notice the two steps. Today we're releasing the new home page in the U.S. only, with more markets to follow in the future.

Image of two versions of Live Search home page

A great place to start a search

Our goal for the home page is to find the best way to enhance users' sense of discovery, surprise, and delight while balancing engineering realities for a great user experience.

Extensive user research and exploration of many concepts with our customers pointed us in the direction for this design. We want the page to be a great place to start a search and also to intrigue and inform as well. We think hotspots will help users discover parts of Live Search they might not know while not distracting from the core purpose of the page — searching.

We think the new design is a great start, but there's more to come, with lots of interesting directions that we'll be exploring in our next releases of the home page.

Chris Rayner, Senior Product Manager, and Zach Gutt, Senior Program Manager
Live Search User Experience team

We're excited to announce that we've reached an agreement to acquire Powerset, a San Francisco-based search and natural language company.

Powerset will join our core Search Relevance team, remaining intact in San Francisco. Powerset brings with it natural language technology that nicely complements other natural language processing technologies we have in Microsoft Research.

More importantly, Powerset brings to Live Search a set of talented engineers and computational linguists in downtown San Francisco. This is a great team with a wide range of experience from other search engines and research organizations like PARC (formerly Xerox PARC).

We're buying Powerset first and foremost because we're impressed with the people there. Powerset CTO and cofounder Barney Pell is a visionary and incredible evangelist. When he introduced our senior engineers to some of the most senior people at Powerset — Search engineers and computational linguists like Tim Converse, Chad Walters, Scott Prevost, Lorenzo Thione, and Ron Kaplan — we came away impressed by their smarts, their experience, their passion for search, and a shared vision.

That shared vision is to take Search to the next level by adding understanding of the intent and meaning behind the words in searches and webpages.

We know today that roughly a third of searches don't get answered on the first search and first click. Usually searchers find the information they want eventually, but that often requires multiple searches or clicks on multiple search results. Two specific problems are the most common reasons for this:

  • Differences in phrasing or context between a user's search and the way the same information is expressed on webpages. Search engines don't understand today that "shrub" and "tree" are similar concepts. We don't understand that "cancer" sometimes refers to a disease and sometimes refers to a horoscope and when a query or a webpage refers to which.
  • Lack of clarity in the descriptions for each webpage in the search results. Sometimes a result looks relevant from its short description on the results page but turns out to be not so relevant when you visit the actual page. As a result, searchers frequently click results and then rapidly click back when they realize they aren't what they're looking for.

These problems exist because search engines today primarily match words in a search to words on a webpage. We can solve these problems by working to understand the intent behind each search and the concepts and meaning embedded in a webpage. Doing so, we can innovate in the quality of the search results, in the flexibility with which searchers can phrase their queries, and in the search user experience. We will use knowledge extracted from webpages to improve the result descriptions and provide new tools to help customers search better.

Working with our existing Search team and other Microsoft teams that focus on natural language, Powerset will help us address all of those problems and opportunities.

We're looking to add even more talented engineers to the San Francisco team to accelerate our shared progress. If you're interested in joining the team, drop us a line.

We'll have more to say about the things we're doing in understanding searches and webpages through natural language technology in the coming months. In the meantime, please join me in welcoming Powerset to Microsoft!

Satya Nadella, Senior Vice President, Search, Portal, and Advertising

See also: Microsoft to acquire Powerset

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Now all of eBay's "Buy it Now" offers will be eligible for cashback rewards. With eBay's expansive catalog of products, from jewelry to electronics, you'll start to see more cashback ads appearing in our search results. That means more ways for you to save.

You'll see three primary differences between this user experience and other cashback user experiences:

  1. There's an eBay ad with a cashback gleam (the cashback icon in the image here).

    Image of eBay ad in Live Search results

  2. Instead of going into the Live Search cashback experience, you now go directly to the advertiser's website, which in this case is eBay.
  3. The cashback gleam follows you throughout your eBay shopping experience. This is good continuity for the consumer and something we want to do more of, but it takes a bit of work on the advertiser side to enable this.

Image of portion of cashback checkout on eBay

We want to learn from two experiences in the cashback program. Depending on customer and advertiser feedback, we'll make the necessary changes to deliver the best user experience over time.

Destination site experience  This is the experience that went live last month. Consumers research a product category on Live Search and then click a Live Search cashback ad to head over to cashback for the best deal. We've had a lot of feedback that we should do a better job integrating our product research capabilities with our cashback experience. So we'll work hard to do that over the next few releases.

Direct-to-merchant experience  The other experience we envisioned for cashback would integrate directly with advertisers from the search results page. In this experience, advertiser's ads will appear with a cashback gleam. When shoppers click the gleam in the ad, they head directly to the advertiser's site. Obviously, this streamlines a bit of the purchasing process but requires some custom development on the partner website to enable it. We took this approach with eBay and are exploring it with other advertisers as well.

We're excited to offer consumers more money-saving cashback rewards with eBay and look forward to hearing from you on how best to implement new features and functionality to the cashback experience. 

Paul Dillon, Director, Commercial Search

One of the most exciting developments we've had in the last year was the success of our inaugural Search and Give program where your queries helped to raise more than $250,000 for local schools and non-profits. Over the course of the year the program generated cash donations for more than 20,000 organizations ranging from schools to non-profits such as Doctors Without Borders and ASPCA (The American Society for the Prevention of Cruelty to Animals). Today we've launched the latest version of the program that includes a new, easy-to-use design with enhanced features and more flexible donation capabilities.

Here's how it works

By signing up at http://www.searchandgive.com/, consumers can start donating one cent per search to more than 100,000 schools and 900,000 non-profit organizations worldwide every time they use the Live Search to find whatever interests them. People can also convert tickets they've earned playing games on Microsoft's Live Search Club, at http://www.club.live.com/, into donations for those same schools or charities.

What's new

  • More money donated  You can earn one cent per search for your designated charity by just looking for things online — up to 500 searches per person per month.
  • More than 1 million organizations  We've grown our list of eligible organizations to more than one million. We've also made it easier to find them with a new UI that allows for faster lookup by name or non-profit ID number.
  • Watch your community grow  Track your donations, total donations, and total number of contributors for your chosen organization.
  • Tell a friend  Search and Give brings communities together around causes that are important to them. People can now send instant emails to friends and family from within the tool letting them know how they too can make a difference.

We need your help

This program is powered by people through word-of-mouth or viral distribution. We're asking for your help to make this program an even greater success by sharing this information with your friends and family and recruiting them to start searching at http://www.searchandgive.com. If one person can earn $60 per year for their favorite charity just by searching the Web with Search and Give, imagine the power of 10 people = $600 per year; imagine the power of 25 people = $1,500 per year; imagine the power of 100 people = $6000 per year. Together, we can make every search count.

In the end, we hope this program will grow exponentially so we can redistribute more of the dollars coming into search to the local schools and charities that YOU are passionate about supporting. We hope you enjoy the new features and stay tuned as we start showcasing some of the best "Search and Give" campaigns you all have created!

Image of Search and Give on Live Search 

Christine Andrews, Product Manager, Search and Give

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We at Live Search are pleased to announce another collaboration with Yahoo and Google aimed at making webmasters' lives easier. Webmasters have long used the Robots Exclusion Protocol (REP) to control how search engines access and display their content. The REP offers an easy and efficient way to communicate with search engines, and is currently used by millions of publishers worldwide.

Over the past few years, we have been working with Yahoo and Google to agree on common ways for webmasters to communicate with search engines. Our previous efforts include support for the Sitemaps protocol (see autodiscovery directive and cross-host sitemap submissions for more info). While most search engines already comply with the REP, this is the first time the three major search engines have come together to detail how we actually implement the protocol. This effort makes it easier for webmasters to know how REP directives will be handled by search providers.

You can view the details of how we implement the REP at Documentation for the Robots Exclusion Protocol.

If you are a publisher with feedback or suggestions for future enhancements to the REP, feel free to contact me at nbuggia@microsoft.com. We value your feedback as we continue to evolve Live Search.

Nathan Buggia, Live Search Webmaster team

Has this ever happened to you? You search online for information and click a promising link only to get an error page staring back at you:

Image of standard error page

These generic 404 error pages leave you stranded, with no option but to click the back button and start over, or just give up altogether — not very helpful.

We thought about this problem and realized that we had all the pieces to offer something much more useful. We could help website owners create error pages that actually suggest help even if the exact page you're looking for isn't available.

The Web Page Error Toolkit is a customizable Web application that extracts keywords from your search and gives you relevant search results in a custom error page.

Image of customer error page

So while you may not get the page you were originally looking for, maybe you'll find something even better.

You can find more details, including information on how to download the Toolkit, at Customize your 404 error pages with the Web Page Error Toolkit.

Go find the page not found!

Alessandro Catorcini, Lead PM for the Live Search API, and Amy Michaels, Group Product Manager for Live Search

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With today’s HP announcement and the recent MSN toolbar release, I want to discuss our recent moves in the toolbar space. Overall, these distribution deals come down to three things:

1. Live Search is ready for primetime

These types of deals require a search engine that can stand on its own, as we all know how easy it is to switch to another search engine. Sure, Live Search has room to improve, but we’re confident that when consumers now try Live Search they’ll get relevant results, differentiated experiences, and a unique value proposition (see cashback).

2. Distribution can help with awareness and preference

We’re building a stronger consumer connection that starts with awareness and ends with preference. To be successful, we not only need to care about traditional consumer marketing campaigns to drive awareness. We also need to care about how other channels can help spread the word. We recognize that awareness for Live Search is low and that to crack into the consumer’s consciousness we need to be in front of them in more ways than one. Case in point: check out our new Search Share Facebook app.

3. Enabling partners is good for everyone

We need to provide publishers and our partners, like HP, with great tools and platforms to help them distribute content and reach their customers in new ways. The toolbar platform we have created exemplifies how we’re looking to extend customer service, brands, and content through great new experiences. With this platform we will be able to quickly build a branded feature and content-rich toolbar for HP’s entire line of US-based consumer PCs with just a few easy customizations. When the toolbar is released, HP will offer easy access to their online services like Snapfish and customer support, and bring their brand to life through Silverlight. Now imagine that type of customization for anyone and everyone on the Internet.

The HP toolbar highlights our excitement about the new developments we’re working on. Let us know what you think of the new toolbars.

Image of MSN toolbar

Mikko Ollila, Product Manager, Live Search Partner Ecosystem

Check it out:

Image of Live Search Wikipedia entry

We realize that often you just need to get a sense of what your query is about. Wikipedia is great for that — you can learn enough from the first paragraph of a Wikipedia article to start you out on the right path.

For Wikipedia results, we now show a good portion of the first paragraph and a few links from the table of contents. You can see more about the topic right there and see what else the article offers.

We hope you learn more, faster with our expanded Wikipedia descriptions. Let us know what you think.

Kemp Peterson, Program Manager, Live Search

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Today we informed our partners that we are ending the Live Search Books and Live Search Academic projects and that both sites will be taken down next week. Books and scholarly publications will continue to be integrated into our Search results, but not through separate indexes.

This also means that we are winding down our digitization initiatives, including our library scanning and our in-copyright book programs. We recognize that this decision comes as disappointing news to our partners, the publishing and academic communities, and Live Search users.

Given the evolution of the Web and our strategy, we believe the next generation of search is about the development of an underlying, sustainable business model for the search engine, consumer, and content partner. For example, this past Wednesday we announced our strategy to focus on verticals with high commercial intent, such as travel, and offer users cash back on their purchases from our advertisers. With Live Search Books and Live Search Academic, we digitized 750,000 books and indexed 80 million journal articles. Based on our experience, we foresee that the best way for a search engine to make book content available will be by crawling content repositories created by book publishers and libraries. With our investments, the technology to create these repositories is now available at lower costs for those with the commercial interest or public mandate to digitize book content. We will continue to track the evolution of the industry and evaluate future opportunities. 

As we wind down Live Search Books, we are reaching out to participating publishers and libraries. We are encouraging libraries to build on the platform we developed with Kirtas, the Internet Archive, CCS, and others to create digital archives available to library users and search engines. 

In partnership with Ingram Digital Group, we are also reaching out to participating publishers with information about new marketing and sales opportunities designed to help them derive ongoing benefits from their participation in the Live Search Books Publisher Program.  

We have learned a tremendous amount from our experience and believe this decision, while a hard one, can serve as a catalyst for more sustainable strategies. To that end, we intend to provide publishers with digital copies of their scanned books. We are also removing our contractual restrictions placed on the digitized library content and making the scanning equipment available to our digitization partners and libraries to continue digitization programs. We hope that our investments will help increase the discoverability of all the valuable content that resides in the world of books and scholarly publications.

Satya Nadella
Senior vice president search, portal and advertising

In our last release of Live Search for Windows Mobile we snuck in a little feature that allows users to send feedback directly to the engineering team. Since then, we've received tons of messages from users, many of which have been requests for new functionality. So what's the moral of the story? Ask, and you shall receive. Here's the list of some of the cool stuff we've built in response to user feedback.

Weather  By far the most often-requested feature: get current weather conditions and a four-day forecast by clicking the Weather icon.

Image of Live Search Mobile weather for Boston

Web search  Search the Web, news, images, and more just by clicking the Web icon.

Increased traffic coverage  Piggy-backing on great work done by Live Search Maps, view up-to-the-minute traffic info for more cities, like Dallas, Indianapolis, and Baltimore.

Image of Live Search traffic in Dallas

Bluetooth headset support  Now you can use the speech recognition feature with your Bluetooth headset (available on select devices).

Map a contact  Open up a contact, press Menu, and then press Show On Map to view the contact on a map.

Delete a recent location  Simple, yet effective. Click the label showing your current location to display the list of recent locations, scroll to the item you want to delete, press Menu, and then press Delete.

These were the most common asks, but there were also a lot of requests for custom, personalized content. And since the customer is always right, we’ve built a way for you to access the content you care about when you’re on the go.

Collections  Looking for pubs that offer WiFi in Seattle? Want to find a dog park in San Francisco? We can help! Search community-generated content such as Virtual Earth Collections and Google KML and find what you're looking for.

Image of Live Search Mobile collections 

And we’re still listening. Send us more feedback at lsmobile@microsoft.com.

Gary Voronel, Program Manager, Live Search for mobile

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