Microsoft Power and Utilities Blog

Water, Water, Everywhere: Using Information Technology to Address Water Industry Issues

There's no doubt this blog has focused recently on issues related to the smart grid. Between the launch of Hohm and the Smart Energy Reference Architecture, we've been busy, as energy issues seem to be where a lot of people are expending tremendous excitement and energy.

However, this focus in one area can't cause us to neglect significant issues in yet another. We need to acknowledge that, just as we need to address future demand electricity for now, we also need to address future need for water.

Worldwide, water issues are a front and center topic. Whether it is in Spain where water is the new battle ground, the water restrictions in Australia, or the issues in the United States, where California, Texas, and Georgia have all dealt with severe and lingering droughts in recent years. I'm sure there are dozens of other large and small scale water shortages elsewhere around the world. That gives us reason to begin dedicating more time to introducing our blog readers to these issues, and how information technology as well as Microsoft and partner solutions, can help address these issues.

First, however, we need to know what the issues are. The World Water Council says that within the next 50 years, the world population will increase 40-50%, resulting in increasing demand for water, with its concomitant industrialization and urbanization. Water is like electricity in that people in developed countries are very comfortable flipping a switch or turning a spigot to receive the low cost commodities of electricity and water. When water is not available, it does not flow.

Microsoft is hearing more these days from our water customers. They are asking us to help them optimize the effectiveness of their operations, to increase the value of their investments in technology so that more of their retained earnings can invest in the expanding infrastructure they -- we -- will need in the future.  

Like their counterparts in electric and gas, water utilities have many of the same IT needs. They need data and information that are normalized, with high-integrity. They need to model their decision processes so that improvements and efficiencies can be created. They need forced collaboration and decision support tools to accelerate better decision making.

The overriding goal is to give people the information they need, whether they are engineers, plant operators, plant managers or VPs of operations.

We have an extensive body of case studies on how our technology solutions have helped utilities in this chore of delivering water to their customers. We hope to highlight more of these in the coming weeks and months. The Microsoft Worldwide Power & Utilities Group is dedicated to the Power and Utilities industry, including electricity, gas and water.

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One good example that I will leave you with is the work being done by Metro Vancouver Water in Canada in conjunction with our partner OSIsoft.  There they are optimizing their operations through aggregation of information and visualization. In the words of Metro Vancouver, “OSIsoft technology and Microsoft technology allows us to empower our users to make better decisions.” We love that. 

You can view the video on the Microsoft Utilities website under videos or click on the screen shot. More water solution blogs will be on the way. – Jon C. Arnold

Published Wednesday, November 11, 2009 1:03 AM by MSPowerUtilities

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About MSPowerUtilities

Welcome to the Microsoft Utilities Industries Blog! My Name is Jon Arnold and I am the Microsoft WW Utilities Industry Managing Director, one of four people who will be serving as author of this blog. Our blog aims to provide readers with frank discussions of utility industry issues and our view on them as a provider of software solutions. Blogs are often judged by their level of authenticity and the absence of marketing content. We will make every effort to shape this blog accordingly. However, and I don’t mean to be immodest here, but Microsoft software helps nearly every utility around the world run their business. If our comments on this blog provide our users with extra insight and knowledge about our products – even if some readers get turned off by inadvertent marketing – we take comfort in the fact we’re doing our job, serving our clients. But in a larger sense we think this blog will serve an important role in educating and informing most everyone, as power hungry businesses, industrial operations and consumers create ever more demand pressure, and as environmental issues, regulations and higher fuel costs squeeze utilities’ production. Just as technology has increased modern economies’ productivity over the last 25 years, so too will it address these new challenges. The Microsoft WW Utilities Team is comprised of myself, Larry Cochrane and Larry Kuhl, or, as I refer to them, Larry West and Larry East, as Larry C is in Redmond and Larry K is upstate New York. We work closely with Microsoft industry resources around the world including Ray King of the US Utilities group who resides here in sunny Florida with me. I’ll include all our bios in another post. Our goal as a team will be to offer thoughts about how utilities can use technology to improve cost efficiencies, enhance service reliability, improve customer service and add to the bottom line. Just as important, we want to provide our views on how utilities can compete in a turbulent future brought on by the carbon challenge and global supply chain competition. We will do this by changing the way people work, through the most comprehensive software they need to be successful, and thereby change the utility organization itself. We already have an extensive set of information about how we and our partners are helping utilities become more successful. You can find this information and more about the kinds of products and services provided by the Microsoft Utilities team at this link. I strongly encourage your feedback and suggestions so please, do not hesitate to contact me at: Jon.Arnold@Microsoft.com or call me at: 904-280-5406 Jon C. Arnold WW Utilities Industry Managing Director Worldwide Utilities Industry Microsoft Corporation Office & Mobile: 904.280.5406 Fax: 425. 708.5902 jona@microsoft.com On the internet at: www.microsoft.com/utilities

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