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Replay of the Microsoft Volume Licensing Service Center (VLSC) Webcasts for Partners now available

Last week I announced that Microsoft would be running a series of Microsoft Volume Licensing Service Center (VLSC) Webcasts for Partners through Academy Live to take place on February 3rd, and it was great to see all of the Partners who joined us for these sessions yesterday!  Thank you for your participation.  One question that was asked during the session yesterday, as well as by some who were unable to attend live yesterday was, “Is this session going to be available to view as a recording afterwards?”  The answer is, “Yes,” the session was recorded and the replay is now posted and available for viewing.  Here is how to view the replay:

Link to view the replay: CLICK HERE

  • This will take you to the registration page in the Microsoft Partner Learning Center. Click on the “Register” button as shown in the image to the right. 
    (click image to view full size)
image
  • From here, click the radio button next to the “On Demand” session listed (#1 in image to right), then click “Submit” (#2 in image to right). 
    (click image to view full size)
image

From there, you will be able to click on “Start” and begin viewing the replay of yesterday’s Microsoft Volume Licensing Service Center (VLSC) Webcasts for Partners.  

As noted in the sessions yesterday, we will be posting an updated VLSC FAQ sheet in the near future based on many of the questions we received from you during the sessions.  I will be posting them here on the Blog and we will also post them on the VLSC site on the Microsoft Partner Network.  Remember, you can always subscribe to my Blog to receive updates whenever new content is posted if you are interested.

Thank you again to all of you from around the world who were able to join us live for the sessions yesterday and also for the great questions and feedback you submitted.  For those of you unable to join us yesterday or just looking for a refresh on what you heard yesterday, I hope you enjoy the recorded replay of yesterday’s session now available at the link above.

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“Ask Microsoft” Live Meeting Session for UK Partners

You may have already seen the January Business School and Technical School SBSC sessions from the Microsoft UK Team post I put up in January about those two series of webcasts that our Microsoft UK Team continue to run for Microsoft UK Partners; however, here is another webcast that the Microsoft UK Team is putting on in February that I thought you may be very interested in.  On February 12, 2010, the Microsoft UK Team will be hosting the “Ask Microsoft” Live Meeting session for Partners.  Here is a brief description of that session:

“Do you have a question about your partnership with Microsoft, the Microsoft Partner Network or how to find information via the Partner Portal? If so, we're starting a series of Ask Microsoft Live Meetings where UK Registered and Small Business Specialist partners can ask questions and receive immediate assistance from Partner Network Manager, Dell Quinn. Register for the first Ask Microsoft Live Meeting taking place February 12th from 12pm-1pm (GMT).”

Here is your chance to speak directly with the Microsoft UK Team to learn more about your benefits as a Microsoft Partner in the UK and the various resources available to you from the Microsoft UK Team.  Register today and be sure to join Dell Quinn on the 12th for this fantastic opportunity for Microsoft UK Partners.

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Microsoft Volume Licensing Service Center (VLSC) Webcasts for Partners – Register today!

As you may know, Microsoft® recently migrated the eOpen and MVLS sites to the new Volume Licensing Service Center website (VLSC) in order to ultimately provide a convenient, online solution for customers and partners to easily manage their licensing agreements and Microsoft products.  We know that as a result of the initial upgrade, a number of Partners experienced some access and usability issues and that  this has been both inconvenient and frustrating in some cases and we appreciate your patience and assistance during this transition.

For those of you that follow me through the various social networking channels, you may recall that last week I asked if Partners would be interested in having a Live Meeting session about the new Microsoft Volume Licensing Services (VLSC) website and I received quite a bit of feedback stating that yes, this is definitely something you would be interested in.  There were some specific requests, such as:

  • Make it available in multiple time zones
  • Record it so you can review it after the session
  • Have the ability for a Q&A session during it
  • Have presenters that are very knowledgeable about the site and it’s functionality
  • Etc.

Well, I am happy to tell you that below is the information about Live Meeting sessions to address many of the common questions we are seeing as well as an in-depth training including tips and tricks, how-to’s, and more regarding access, navigation, and use of the VLSC site.  These sessions are being presented live by Microsoft’s VLSC team and are available to Partners around the world.

Some topics will include:

  • VLSC registration and site navigation
  • How to request or acquire site permissions
  • Self-service tools
  • Proper support paths if you experience issues
  • And more…

You will have the ability to submit questions throughout the session as well and we will conduct a questions and answers session at the end of the Live Meeting to address questions we receive.  In order to make sure we are better fitting into the various time zones for our Partners, there will be three Live Meeting sessions occurring Feb 3rd at: 8:30am, 1:00pm and 6:30PM Pacific Standard Time.  Below is the registration information for these sessions.  Please feel free to choose the one most convenient for you.  In addition, we have additional VLSC information and resources available on the VLSC site on the Microsoft Partner Network.

To attend our upcoming Webcast you will need:

Partners may register now for any of the 3 sessions through the Partner Learning Center: RIGHT HERE

If you wish to join any of the sessions and have not registered in advance through the Partner Learning Center, you may join the Live Meeting sessions at the time of the session on February 3rd using the links and information below:

Session date: Wednesday, February 3, 2010.  Times listed in Pacific Time Zone

  • 8:30 a.m. Pacific Time Session:
  • 1:00 p.m. Pacific Time Session:
  • 6:30 p.m. Pacific Time Session:

If you experience any difficulties accessing the sessions on the 3rd, you can contact Live Meeting Event Support:

  • +1.800.893.8779 (Within the US & Canada)
  • +1.971.544.3222 (International)

I look forward to seeing you all at the sessions on February 3rd and please continue to provide the great input and feedback you have been. 

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Microsoft Security Bulletin MS10-002, Security Update for Microsoft Internet Explorer

If you did not see the addition of the Microsoft Security Bulleting MS10-002, which includes a cumulative security update to Microsoft Internet Explorer, to the January, 2010 Microsoft Security Bulletin Summary last week, I wanted to post the information here so that you would have it and know where to find this information in the future.  Let’s start with some information about MS10-002:

Executive Summary

This security update resolves seven privately reported vulnerabilities and one publicly disclosed vulnerability in Internet Explorer. The more severe vulnerabilities could allow remote code execution if a user views a specially crafted Web page using Internet Explorer. Users whose accounts are configured to have fewer user rights on the system could be less impacted than users who operate with administrative user rights.

This security update is rated Critical for all supported releases of Internet Explorer: Internet Explorer 5.01, Internet Explorer 6, Internet Explorer 6 Service Pack 1, Internet Explorer 7, and Internet Explorer 8 (except Internet Explorer 6 for supported editions of Windows Server 2003). For Internet Explorer 6 for supported editions of Windows Server 2003 as listed, this update is rated Moderate. For more information, see the subsection, Affected and Non-Affected Software, in this section.

The security update addresses these vulnerabilities by modifying the way that Internet Explorer handles objects in memory, validates input parameters, and filters HTML attributes. For more information about the vulnerabilities, see the Frequently Asked Questions (FAQ) subsection under the next section, Vulnerability Information.

This security update also addresses the vulnerability first described in Microsoft Security Advisory 979352.

Recommendation. The majority of customers have automatic updating enabled and will not need to take any action because this security update will be downloaded and installed automatically. Customers who have not enabled automatic updating need to check for updates and install this update manually. For information about specific configuration options in automatic updating, see Microsoft Knowledge Base Article 294871.

For administrators and enterprise installations, or end users who want to install this security update manually, Microsoft recommends that customers apply the update immediately using update management software, or by checking for updates using the Microsoft Update service.

Please make sure your machines are either being updated through automatic updates.  If they are not, please read Microsoft Security Bulleting MS10-002 and follow the appropriate steps to ensure your machines are updates with this information.

Here are some additional security resources you may be interested in as well:

  • Troubleshoot issues by using support resources
  • Read and sign-up for Online Safety & Security newsletter
  • Read and sign-up for our IT Pro Security newsletter
  • Follow our Security Tips & Talk blog for consumers
  • Follow all of our security blogs
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    Microsoft Volume Licensing Service Center Update and Resources

    Thank you to those of you that contacted me regarding challenges you were having with the Microsoft Volume Licensing Service Center (VLSC) based on my previous post.  I am very happy to hear that many of you have had your issues resolved and that you are now able to access the VLSC site and licenses.  In an ongoing effort to keep you updated on VLSC, here is an update for you.

    Thank you for your continued support as we work on the issues affecting the Volume Licensing Service Center (VLSC). We realize this has been a frustrating experience, and again wish to express our appreciation for everything you have done. We continue to make progress identifying customers and partners impacted by the upgrade, and solutions have been implemented. We have also increased customer service staffing and added new tools and training to help address issues faster. We encourage you to check the VLSC page on the Microsoft Partner Network for regular VLSC updates and refer your customers to the VLSC homepage on Microsoft.com.

    In this update we want to provide more detail in three areas:

    1. Business process change for resellers

    • Historically, partners have had access to information from the Volume Licensing web sites (MVLS, eOpen) on behalf of their customers. Resellers may continue to use this service, but may do so only after the customer has granted the reseller permission rights. This step was added to protect customer assets as the customer is legally responsible for the terms and conditions of their agreement. The VLSC system update included these security improvements. As a result, customers who would like partners to work on their behalf must add their partner of choice as an administrator. Please view the VLSC Requesting and Approving User Permissions demo for step by step instructions.

    2. Support Process for Open License Customers and Partners to change their e-mail address in VLSC

    • You should escalate Open License customer issues you cannot resolve to the Microsoft Volume Licensing desk at your distributor, for submission to Microsoft. They will do so through the Call Logging Tool (CLT) on your behalf.
    • Open License customers may now also directly contact the Microsoft VLSC Support Center with requests to change their business email address in VLSC.

    3. Training and resources

    • We have created short demos to guide customers and partners through the registration process and how to request and approve user permissions. The customer ready demos are now live on the VLSC Manage my agreements page and on the Volume Licensing Service Center.
    • The business email address is now pre-populated as part of the VLSC registration process to make it easier for customers/partners to understand the difference between Windows Live ID and business email address.

    The Training table below summarizes the main training options:

    Partners:  To access a comprehensive page for Partners that includes recent updates and resources please go to the VLSC resource page on the Microsoft Partner Network

     Customers: To access a comprehensive page for Customers that includes recent updates and resources please go to the VLSC Manage my agreements page on Microsoft.com/licensing

    *Please note: the VLSC training deck and user guide are localized in 12 languages. More VLSC resources will be localized over the coming days.

    How to Escalate

    To ensure your inquiry is handled efficiently use the existing infrastructure:

    • Please guide your Customers to use the Microsoft VLSC Support Center for support
    • You may also escalate Open License customer issues you cannot resolve to your Distributor’s Microsoft Licensing Desk, for submission to Microsoft.  They will do so through the Call Logging Tool (CLT) on your behalf.
    • It’s important to have the following information available, as this will greatly help the escalation specialists’ ability to quickly investigate the issue:
      • The existing VLS Service Request (SR#) (if it exists)
      • The Agreement and Authorization #s
      • The Windows Live ID
      • The Business Email (for Small Business, the Live ID and Business Email may be the same)
      • The Customer’ Telephone number
      • Customer information
      • Include screen shots if possible
      • Single point of contact for status updates

    We realize this has been a frustrating experience, and again wish to express our appreciation for everything you have done.  We will continue to bring you updates as we move forward, including information on an upcoming VLSC Live Meeting session we are scheduling right now.  Please continue to provide your feedback to us as it is valuable information in helping us to ensure all of our Partners and customers are able to access and have a positive experience with the Microsoft Volume Licensing Service Center today and moving forward.

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    Microsoft and Intuit Join Forces to Deliver Web Applications to Millions of Small Businesses

    Today, Microsoft and Intuit announced they are joining forces to create new opportunities for software developers to deliver and market Web applications to small business customers.  Through this initiative, Microsoft and Intuit plan to integrate the capabilities of their two cloud services platform, the Intuit Partner Platform and Windows Azure platform, to enable developers and channel partners to deliver solutions to the millions of employees within businesses that use QuickBooks® financial software.  In addition, the two companies will provide small businesses with Microsoft’s cloud-based productivity applications via the Intuit App Center.

    Together, Microsoft and Intuit are creating a huge ecosystem of over 750,000 development firms and channel partners to create more new innovative applications and services that will reach the market more quickly.  It also creates expanded opportunities for both Intuit’s and Microsoft’s current developer communities:

    • For Microsoft developers, the ability to develop applications for Intuit’s loyal customers will open a new landscape of sales prospects looking for small business solutions.  This enables Microsoft developers and channel partners to deliver Web applications to Intuit’s 27 million small business employees, opening doors to a audiences and enabling them greater revenue opportunities and broader exposure.
    • For Intuit’s developer community, Microsoft provides a cloud platform and tools that will boost developer productivity and expand the possibilities to extend Intuit’s core application functionality.

    Here are links to additional information about this announcement as well as some relevant resources:

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    How to register online for Microsoft Volume Licensing Service Center (VLSC)

    One of the first steps in accessing the Microsoft Volume Licensing Service Center (VLSC) is to register for access to the site.  Below is a short one minute and forty-seven second video podcast that explains how to register online for access to VLSC, in addition to the step by step instruction on how to register for the VLSC site.

    Video:

    Get Microsoft Silverlight

    Step by step instructions:

    Customers must logon to VLSC with a Windows Live ID and associate the Windows Live ID with a valid business email address. To get a Windows Live ID, please sign up at http://windowslive.com

    1. Log into the Volume Licensing Service Center
    2. Click Sign In Now to begin
    3. Enter your Windows Live ID email address and password, then click Sign In
    4. VLSC will validate if you are a registered user

    If you are not a registered user, you will be invited to register using the valid business email address associated with your agreement.

    • Your valid business email address may be different than your Windows Live ID but must match the email address provided on your Volume Licensing agreement or Open License order.
    • Please check your SPAM filters to ensure you receive the registration confirmation email.
    • Once you have confirmed your e-mail address, you must create a password and password reset option.
    • To validate your information, you will be prompted to type the characters from the picture in the field to confirm registration.

    If you have registered and received a message that no permissions are associated with your account, please try logging in again after a 48 hour period. If you continue to experience this issue, please go to Help on VLSC and click Contact Us to access contact details for your local regional service center. We apologize for any inconvenience this may cause you.

    If you have access to the VLSC site and do not see your agreements listed, be sure to check out the How to add a license agreement to your view on Microsoft Volume Licensing Service Center (VLSC) post to see step by step instructions on how to do this.

    Be sure to check out the VLSC resource page on the Microsoft Partner Network portal for even more information and resources on accessing and utilizing the Microsoft Volume Licensing Service Center (VLSC).

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    How to add a license agreement to your view on Microsoft Volume Licensing Service Center (VLSC)

    One question I am seeing and hearing quite a bit from others since my Latest update on Microsoft Volume Licensing Service Center (VLSC) post is, “I cannot see the agreement on the Microsoft Volume Licensing Service Center (VLSC) and do not know how to add it.  How do I do this?”  Here are the step by step actions to add a license agreement to your view in VLSC by requesting permission, as well as a short two minute video that shows how this works to help ensure more of you know exactly how to do this.

    1. Log onto VLSC
    2. Go to “Settings > Request Permissions”  (see screenshot #1 below)
    3. Select appropriate “Program” (1), enter “Licensing ID” (2), select permissions (3) required and provide optional comment (4) before clicking on “submit”.  (see screenshot #2 below)
    4. A request will be sent to the administrator of the Agreement (i.e. Licensing ID) who should approve/reject as appropriate.

    VLSC Screenshots:

    #1 clip_image001 - Click image for full-size view
    #2 clip_image001[6] - Click image for full-size view

     

    Here is the short two minute video that shows how to request permissions to add a license agreement to your view in VLSC:

    Get Microsoft Silverlight

    We also have several other VLSC resources (including FAQs, presentations, and more) on the VLSC resource page on the Microsoft Partner Network portal.

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    Microsoft and HP announce 3 year worldwide agreement to significantly simplify IT environments

    This morning, Microsoft and HP announced a three-year, worldwide agreement to invest $250 million to significantly simplify IT environments through a wide range of converged hardware, software and professional services solutions. The joint engineering, sales, marketing and services are designed to advance enterprise customers’ transition to cloud computing by speeding application implementation, eliminating management complexities and automating manual processes to lower the overall costs of IT.

    HP and Microsoft will collaborate on joint roadmap development and engineering of application platform solutions, integrated systems management and virtualization offerings, all delivered through the industry’s largest sales and partner network. The two companies will increase their channel partner investment by 10x globally to drive new opportunities for 32,000 HP and Microsoft Frontline channel partners. 

    Some of these Partner benefits include:

    • Quicker time to revenue
    • Flexible financing options
    • Increased support
    • Jointly funded worldwide marketing campaigns

    Here is the link to more information about this exciting announcement, including:

    • Press release about this announcement
    • Executive videos available on the Virtual Press Room from:
      • Steve Ballmer
      • Mark Hurd
      • Bob Muglia and David Donatelli
      • Ross Brown, VP of worldwide partner sales, Microsoft, and Frank Rauch, vice president, HP  enterprise servers, storage and networking channel sales
    • Message from Allison Watson to Partners on today's announcement
    • And more…

    Also, you can hear the replay of the Microsoft and HP executive’s audio teleconference about this announcement here.

    As always, you can find information on the Microsoft News Center website about not only this announcement, but other Microsoft news related items.

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    January Business School and Technical School SBSC sessions from the Microsoft UK Team

    Back in October, I put up the :Microsoft UK presents – Business School Live Meetings” and the “Technical School Live Meetings” posts here on the Blog to let you know about these two new Live Meeting series the Microsoft UK Team was launching to bring you more information from the business and technical sides of the business.  Well, the January sessions are coming up and I wanted to remind you to get online and register to take part in these sessions.

    • Business School: Developing new routes to market - Business Schools are a series of monthly Live Meetings specifically for the Small Business Specialist Community (SBSC) and Registered partners who specialize in targeting the small to medium size business market. Each month, a business expert will provide guidance on a specific topic. Taking place on 21 January at 15:00 (GMT), the third Business School, led by Caroline Egan of Giant Step, will discuss how to develop new routes to market. Review a recording of last months' Business School meeting (Public Relations 101), which focused on how to use public relations to publicize your business.
    • Technical School: SharePoint for small and medium size business - Technical Schools are a series of monthly Live Meetings specifically for the Small Business Specialist Community (SBSC) and Registered partners who specialize in targeting the small to medium size business market. Each month, a Microsoft technology expert and/or Microsoft partner will provide advice on how to make full use of the opportunities associated with Microsoft technologies. Taking place on 27 January from 16.00-17.00 (GMT), the third Technical School led by Microsoft's Jessica Meats, will provide an overview of the opportunities associated with SharePoint from a small and medium size business (SMB) perspective. Review a recording of last months' Technical School meeting, which discussed Microsoft's Business Productivity Online Suite (BPOS).

    Thanks again to the Microsoft UK Team for putting these series of Live Meeting sessions together for our Microsoft Small Business Specialist Partners!

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    Microsoft announces rental rights licensing for Microsoft Office and Windows

    image Here is another announcement from Microsoft that is new for 2010.  Microsoft has released a new licensing offer through our Microsoft Open License, Select License, and Select Plus Volume Licensing agreements called, “Rental Rights” for Microsoft Office and Microsoft Windows software.  Rental Rights licenses from Microsoft provide an easy way for organizations to rent, lease, or outsource PCs to third parties with licensed, qualifying Windows operating system or Microsoft Office 2007 system software.  Microsoft introduced Rental Rights licenses because Windows and Microsoft Office licenses acquired through Microsoft Volume Licensing, original equipment manufacturers (OEMs), Microsoft Authorized Refurbishers (MARs), or at retail as Full-Packaged Product (FPP), do not permit renting, leasing, or outsourcing the software to a third party.

    Rental Rights licenses are one-time licenses that are valid for the term of the underlying software agreement or the life of the PC.  These rental rights are available as an additive license to Microsoft Open License, Select License, and Select Plus Volume Licensing agreements for the following Microsoft programs:

    • Rental Rights for Windows 7 Professional
    • Rental Rights for Windows Vista Business
    • Rental Rights for Windows XP Professional
    • Rental Rights for Microsoft Office Professional Plus
    • Rental Rights for Microsoft Office Standard 2007

    Here are the three simple steps to rent, lease, or outsource PCs with Microsoft Windows:

    1. Acquire PCs with Windows licenses from an OEM, reseller, MAR, PC retailer as a FPP, or through the Get Genuine Windows program.
    2. Acquire a one-time Rental Rights for a Windows license for every PC to be rented, leased, or outsourced with licensed, qualifying Windows software.
    3. Rent, lease, or outsource PCs with Windows software with no ongoing payments or reporting for the term of the underlying software agreement or the life of the PCs.
    image - Click image to view full size

    Here are the three simple steps to rent, lease, or outsource PCs with Microsoft Office:

      1. Acquire PCs with Windows licenses from an OEM, reseller, MAR, PC retailer as a FPP, or through Microsoft’s Get Genuine program.

      2. Acquire an Open License, Select License or Select Plus Agreement for every PC to run Genuine Microsoft Office.

      3. Acquire a one-time Rental Rights for Windows license and a one-time Rental Rights for Office license for every PC to be rented, leased, or outsourced with licensed, qualifying software.

      4. Rent, lease, or outsource PCs with Rental Rights for Windows and Rental Rights for Microsoft Office with no ongoing payments or reporting for the term of the underlying software agreement or the life of the PCs.

    image - Click image to view full size

    NOTE: Rental Rights licenses address scenarios in which organizations rent, lease, or outsource PCs to third parties. The following are some examples of scenarios that are in the scope and out of the scope of the Rental Rights licenses.

    In Scope Out of Scope
    • Office equipment leasing companies
    • Business service centers (for example, copy/print stores)
    • Internet cafés
    • Hotel and airport kiosks
    • Government tendered shared access
    • License Microsoft products via a hosted solution (Services Provider License Agreement [SPLA])
    • Libraries
    • Academic institutions
    • Internal use (shared PCs)
    • Traditional financing (for example, rent-to-own programs)

    Here are some links to additional information on the new Rental Rights licensing option:

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    Latest update on Microsoft Volume Licensing Service Center (VLSC)

    In an effort to keep you updated on the current status of the Microsoft Volume Licensing Service Center (VLSC) update, I am providing you with this update.  First, let me start by letting you know that we sincerely apologize to our partners and customers for the inconvenience that they have had during the upgrade improvements for the Volume Licensing Service Center (VLSC) site. We understand it is inconvenient and greatly value doing business with our partners and customers.  I personally appreciate all of the input and feedback I have received from several of you.

    As part of an ongoing effort to improve the customer licensing experience , Microsoft recently upgraded the Microsoft Volume Licensing Service Center. In standard systems testing, we encountered an issue with the registration system. While the vast majority of partners and customers are able to access the system, there remain some customers who may be experiencing difficulties and it has taken us longer than expected to correct these issues.  We are taking all necessary steps to resolve the situation and we are working with each customer or partner to restore permissions if they can’t be resolved online.

    The reason we updated the system:

    • For partners that work on behalf of customers:
      • Moving all customers to one experience: Historically, partners and customers may have accessed different web locations depending on which licensing program they participated in. Over the last year, Microsoft has slowly integrated multiple websites to help make it easier for partners and customers to manage and track their licensing information.
      • Historically, partners accessed information on customers behalf on the web sites. They can continue to provide this service after the customer grants permission rights. While it may be inconvenient, the customer is legally responsible for the terms and conditions of the agreement and this protects the organization’s assets and confirms that a partner is representing on behalf of the customer. As part of the system upgrade, both the customer email address and partner email address can be included on the order when it is submitted so both have permissions. Through VLSC, the customer can add the partner as an administrator or the partner can request access to the agreement.
    • Valid business email address: A Windows Live ID and a valid business email are required for registration and access to licensing information. The new site experience requires the customer to validate the business email using an invitation email from Microsoft. This industry-standard enables more secure permissions that protect customers’ data. If a customer did not have a valid email addresses before, or they’re having difficulty remembering that initial email used, they may have to contact the customer service center for help. Microsoft is working with each impacted customer or partner to restore permissions if they can’t be resolved online.
    • Viewing licensing IDs: Customers may need to request administrator privileges within their organization before they can view agreements. This is something customers can easily do by logging in to VLSC, and clicking on settings to request permissions.

    As with any new experience, we anticipate that many partners or customers may have questions, which can cause a longer than average hold time in some regions. We apologize for this inconvenience.  Most partners and customers are accessing the site to track, manage and use their licenses and we increased customer service staffing to help partners or customers when they call or email us for support.

    Here are some resources for you that may also be helpful:

    As I mentioned above, we are absolutely committed to helping our Partners and customers have a positive experience working with us, including while we work through the VLSC update process.  If you have gone through the steps listed in the above update and still are having access issues for your agreements, I’d love to hear from you on the details.  Here’s what to do:

    • Submit a comment to me below and include the information listed here (Don’t worry, I will not publish any comments with this information, so it will be submitted to me and no one else will see it):
      • If you are the customer trying to access your licensing agreement:
        • Company name listed on agreement
        • Your name & title
        • Company address listed on agreement
        • Your phone number
        • Your email address
        • Your Windows Live ID
        • Agreement number you are having issues with
        • When the agreement was purchased (month and year are fine)
        • Issue you are having
      • If you are the Partner who sold the agreement and are trying to administer your client’s agreement:
        • All of the information listed above but also include:
          • The contact name, phone, and email address of the contact at the client responsible for the agreement
          • Your company name & address
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    Eric LigmanFollow me on TWITTER clip_image001and RSS clip_image002
    Global Partner Experience Lead
    Microsoft Worldwide Partner Group
    This posting is provided "AS IS" with no warranties, and confers no rights

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    How the Microsoft 50%* Up-to-date discount works and other answers.

    In my Big Announcement! 50%* Off Up-To-Date (UTD) Discount Extended to Office XP and Windows XP owners worldwide! post on January 1st, I mentioned that the UTD discount provided a 50%* discount for every qualifying license you had.  Since then, I have been seeing and receiving some questions on how the 50%* UTD discount works, like:

    • “What do you mean by, ‘Reseller prices may vary?’”
    • “As a Partner, do I need to discount my prices 50% because of this and give away that money?”
    • “Does my client have to calculate 50% of their payment in year 1 for this?”
    • “How do I get the 50%* discount off my cost as a reseller when ordering from my distributor for my client that qualifies?”
    • “Is there some form of rebate form my client needs to send in to get their discount sent to them?”
    • “I have never sold Open Value Subscription before.  Can I offer this to my clients?”
    • And some others…

    To address these, and hopefully many other, questions, here is a quick overview on how the 50%* Up-to-date discount works in Open Value Subscription:

    image Ordering is easy, no there are no complex calculations or rebate forms required, and Partners do not need to give away money to get the UTD pricing

    • In Open Value Subscription (OVS), the UTD products have their own part numbers and Estimated Retail Prices (ERP), which are different than the non-UTD part numbers and Estimate Retail Prices for the same product.
      • Example #1:  In the U.S. under Open Value Subscription, the annual part # for Microsoft Office Professional Plus is 269-09648 and the ERP is $163.00.  For the Microsoft Office Professional Plus UTD promo, the part number is 269-09649 and the ERP is $82.00, which is 49.7% lower than the ERP of the non-UTD ERP for Microsoft Office Professional Plus through OVS.
      • Example #2:  In the U.S. under Open Value Subscription, the annual part # for Microsoft Windows 7 Professional Upgrade is FQC-02142 and the ERP is $63.00.  For the Microsoft Windows 7 Professional Upgrade UTD promo, the part number is FQC-02156 and the ERP is $32.00, which is 49.7% lower than the ERP of the non-UTD ERP for Microsoft Windows 7 Professional Upgrade through OVS.
    • Based on this, since the UTD discount applies in year 1, you would sell your client Qty. 1 of the UTD part# for every qualifying license they own.  This gets them the UTD discount in Year 1 for their qualifying PCs.  Then in years 2 & 3 of their OVS agreement, you would order and sell them the non-UTD part #s, since UTD only applies in year 1.  Here is visual representation of this:
    image - Click image for full-size view

    image“Reseller prices may vary” because customers purchase their Microsoft products from our Partners/resellers, not from Microsoft directly.  Microsoft does not sell our Open Licensing programs, including Open Value Subscription, direct to customers.  Our resellers/Partners purchase these from Microsoft Authorized Distributors, then sell them to their clients, which means the resellers/Partners determine the final prices paid by the clients.  Here are a couple of visuals that show how this works (Click images for full size view):

    image image

    imageThe UTD discount applies only to PCs with qualifying licenses and yes, you can mix and match for your clients.  For instance, let’s say you have a client in the U.S. that has 58 PCs and 20 have Microsoft Office XP Professional licenses, 19 have Microsoft Office 2003 Professional licenses, and the remaining 19 do not have Microsoft Office Professional licenses.  For this client, in year 1 you would order Qty. 39 of the Microsoft Office Professional Plus UTD part #269-09649 and Qty. 19 of the Microsoft Office Professional Plus Non-UTD part #269-09648 for them.  It is that easy!

    imageYes, Open Value Subscription and the Up-To-Date Discount are available to small companies.  The minimum number of PCs to qualify for an Open Value Subscription Agreement is 5, so OVS and the UTD discount are available to even very small companies!

    imageYes, the qualifying licenses for the UTD Discount can be OEM, Retail, or Volume License licenses and yes, you can mix and match.

    imageYes, every reseller/Partner can offer Open Value Subscription and the UTD discount to their clients.  Contact one of the Microsoft Authorized Distributors today to find out how you can do so if you are not already offering the Open License Programs to your clients.

    imageYes, the N-1 Up-To-Date Discount is still available on the other Enterprise products through OVS, such as: Core CAL (Qualifier: Any Core CAL), Enterprise CAL (Qualifier: Any Enterprise CAL), Office Enterprise Edition (Qualifier: Office Enterprise Edition 2007), Office Small Business Edition (Qualifier: Office 2007/2003 Small Business Edition or Office 2007/2003 Professional), Small Business Server CAL (Qualifier: Small Business Server 2003/2008 CAL), and Essential Business Server CAL (Qualifier: Essential Business Server 2008 CAL).

    I hope this helps address many of the questions you have or have seen about the Up-To-Date Discount.  If not, be sure to let me know.

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    Eric LigmanFollow me on TWITTER clip_image001and RSS clip_image002
    Global Partner Experience Lead
    Microsoft Worldwide Partner Group
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    Partner webcast: Best Practices for Upgrading Customers to Windows 7

    Here is a great opportunity for any of you that plan on talking to your clients about or helping your clients move to Microsoft Windows 7 on their PCs in the upcoming year.  On Friday, January 22nd, we will be conducting a Microsoft Academy Live webcast session for Microsoft Partners featuring on of your peers, Microsoft Certified Partner and Microsoft Small Business Specialist, CT Interactive.

    During this one hour webcast, CT Interactive will discuss their recommended approach when facing conservative clients (anyone work with accountants and/or lawyers?) who often believe that their current operating system is just perfect.  They will also share information on their successful “Mosquito Strategy” to give you the edge when migrating your customers existing equipment to Windows 7.

    Be sure to register today for this session on the 22nd and join CT Interactive for this great opportunity to hear from and learn from one of your peers on how they are having success helping their clients move to Windows 7 now.

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    Eric LigmanFollow me on TWITTER clip_image001and RSS clip_image002
    Global Partner Experience Lead
    Microsoft Worldwide Partner Group
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    Partner Promotion Webcast covering multiple offers – Register today

    image Yes, we all know that money does not actually grow on trees (it would be great if it did though, wouldn’t it?); however, by taking advantage of any of the several current promotions that Microsoft is offering to its Partners to help their clients save money, it is about as close as you might get.  As you may have noticed over the past week, I have been posting about some of these very exciting offers now available to Partners, such as:

    In my Big Easy Offer post above, I mentioned that the U.S Team is presenting a webcast this Friday, January 8th, for Partners to attend to learn more about the Big Easy Offer 4.0 and how it works.  After my 50%* Off Up-To-Date Discount post, I started to receive additional inquiries from Partners asking if there would also be a webcast explaining more about that offer as well for Partners.

    I am happy to pass along information for all of you to let you know that the webcast taking place on Friday will actually cover multiple offers available right now, including both the Big Easy Offer 4.0 and the 50%* Off Up-To-Date Discount, and a few more.  So here is your chance to register to join the U.S. Team’s Partner webcast to learn about several of the current promotions taking place now to help your clients save money and help you close more business and make more money.

    Since I am anticipating this question may come up from some Partners not located in the U.S., here you go: Yes, the Big Easy Offer 4.0 is a U.S. offer and is not available worldwide; however, the 50%* Off Up-To-Date Discount is a worldwide offer, so you can learn more about how this works during this call.

    *50% discount calculations are based on estimated retail prices. Reseller prices may vary.

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    Eric LigmanFollow me on TWITTER clip_image001and RSS clip_image002
    Global Partner Experience Lead
    Microsoft Worldwide Partner Group
    This posting is provided "AS IS" with no warranties, and confers no rights

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