So where’s my January Action Pack kit? Anyone wondering this?

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Sat, 20 Jan 2007 13:57:59 GMT

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re: So where’s my January Action Pack kit? Anyone wondering this?

DUIT Dale — Sat, 20 Jan 2007 16:52:16 GMT

Thanks for this important information and expediency.

re: So where’s my January Action Pack kit? Anyone wondering this?

Michael D. Alligood — Sun, 21 Jan 2007 02:51:06 GMT

This is the second time in consecutive quarters that the MAPS have been delayed. As a Partner, I feel slighted a bit. What is going on with the MAPS???

re: So where’s my January Action Pack kit? Anyone wondering this?

Michael D. Alligood — Sun, 21 Jan 2007 02:56:02 GMT

And another thing, again WHY AM I READING ABOUT THIS ON A BLOG?!?

I am a Microsoft Partner. I have yet received anything official from MAPS concerning the downgrade rights or quarterly delays. This is unacceptable. If I did not religiously read your blog, I would be totally in the dark concerning MAPS. How about a newsletter, your at least an email.

re: So where’s my January Action Pack kit? Anyone wondering this?

Scott Cayouette — Sun, 21 Jan 2007 06:15:22 GMT

Great Info Eric...Thanks for the Post! I will post it to my User Group today.

re: So where’s my January Action Pack kit? Anyone wondering this?

Dave Townsend — Mon, 22 Jan 2007 15:42:56 GMT

This is interesting because I phoned my distribution centre (Europe) on Friday and they told me that my pack had shipped on 15th Jan. No sign of it arriving yet though.

re: So where’s my January Action Pack kit? Anyone wondering this?

Dave — Tue, 23 Jan 2007 21:29:11 GMT

I talked to MAPS a couple times this week. I'm rather paranoid about packages going through the mail so I'm constantly trying to get tracking numbers. I was initially told that the tracking number was "unavailable", then I recieved a tracking number that didn't work, and was then told that it was the wrong number and that I "would not be recieving a new tracking number" at all...

re: So where’s my January Action Pack kit? Anyone wondering this?

Doug — Wed, 24 Jan 2007 03:43:55 GMT

I'm also a bit annoyed that Microsoft has not communicated this to its partners. It is not hard to send an email that says, "Due to great market demand and an extra busy load this quarter, the January 2007 quarterly update for MAPS has been delayed. New shipping dates are as follows....

There. 1 minute to create such an email. Instead, I have somebody checking our mail every day to see if we've received a package from Microsoft. We were out of town over the weekend, and I have actually been concerned that someone may have stole it, because packages get left at our front door.

A little basic communication would be appreciated, and furthermore is expected in normal business.

Otherwise, I'm generally happy with the ActionPacks (however, I would really like to see us get Outlook w/ BCM 2007 & Office Accounting 2007, since these products have a lot of features geared to our SMB clients).

;-)

re: So where’s my January Action Pack kit? Anyone wondering this?

Bob L — Wed, 24 Jan 2007 22:38:48 GMT

So...has anyone gotten their January Update yet?

I call the MAPS office and was told it shipped on the 15th (not the 19th as listed above)....but no sign of it yet.

re: So where’s my January Action Pack kit? Anyone wondering this?

Mark — Fri, 26 Jan 2007 20:05:24 GMT

Anyone ?

re: So where’s my January Action Pack kit? Anyone wondering this?

Alex — Sat, 27 Jan 2007 06:45:02 GMT

I called yesterday and they too said it had shipped on the 15th for North America. I was told that if I still haven't received it by the 30th to call them again. Granted that is the day Vista goes to retail and we were supposed to have it before then to explain to customers and such.

Great job Microsoft.

re: So where’s my January Action Pack kit? Anyone wondering this?

Alfred Ingram (Conceptual Design &Imaging) — Mon, 29 Jan 2007 10:08:12 GMT

It's January 29 and I don't know where my Action Pack is. Will it arirve before I renew at the end of February? You seem to have a problem in Chicago.

re: So where’s my January Action Pack kit? Anyone wondering this?

Brad — Mon, 29 Jan 2007 21:58:02 GMT

I called last week and was told that the Action Pack would arrive in the first two weeks of February. Looks like they are telling everybody different things? Seeing I and most likely you, have not recieved anything.... maybe we will see this sometime this quarter.

re: So where’s my January Action Pack kit? Anyone wondering this?

Bob L — Mon, 29 Jan 2007 22:25:27 GMT

So what happened to the expedited shipping mentioned above?????

Clearly there was a screwup somewhere.

You would think that by now a simple email to the partners as to the real story would come out.

How about an update ??

re: So where’s my January Action Pack kit? Anyone wondering this?

Jason — Tue, 30 Jan 2007 02:55:30 GMT

In NY still haven't received my Action Pack, they told me to call if I don't receive it by February 6.

On top of that, I found out 2 things that I'm not all too happy about:

1. Vista has to be installed over an existing installation of XP SP2 (you can't do a clean install, even if you have an XP CD)

2. 64-bit edition of Vista Business is not included, and the only way to get it is to purchase it retail (my understanding is that retail customers are able to get the 64-bit media of whatever version they purchased at no cost, except for a small shipping & handling fee).

re: So where’s my January Action Pack kit? Anyone wondering this?

Dan — Tue, 30 Jan 2007 04:58:42 GMT

No action pack in Washington D.C. 01/29/07

re: So where’s my January Action Pack kit? Anyone wondering this?

Bill — Tue, 30 Jan 2007 05:59:41 GMT

Same here in San Diego, no MAPS update as of 1/29/07

re: So where’s my January Action Pack kit? Anyone wondering this?

jschoef — Tue, 30 Jan 2007 08:26:10 GMT

Nothing in Manchester NH either.

re: So where’s my January Action Pack kit? Anyone wondering this?

Rob — Tue, 30 Jan 2007 08:30:26 GMT

No Jan update in Louisiana either...

re: So where’s my January Action Pack kit? Anyone wondering this?

rkamp — Tue, 30 Jan 2007 10:15:47 GMT

No action pack in San Jose 01/29/2007, although one of my business associates received his last Friday. At least some are getting out.

re: So where’s my January Action Pack kit? Anyone wondering this?

MESavage — Tue, 30 Jan 2007 12:32:48 GMT

Arrived today 1/29 in Newport Beach in So Cal. Vista disk says "upgrade" so I hope I don't have a problem doing a fresh install.

re: So where’s my January Action Pack kit? Anyone wondering this?

TR Staker — Tue, 30 Jan 2007 19:48:43 GMT

Still nothing in Billings, Mt 1/30.

re: So where’s my January Action Pack kit? Anyone wondering this?

rkamp — Tue, 30 Jan 2007 21:17:38 GMT

Finally received my Action Pack in San Jose on 01/30/07. Box says it was shipped on the 25th by UPS Ground.

re: So where’s my January Action Pack kit? Anyone wondering this?

Bill — Tue, 30 Jan 2007 21:31:56 GMT

Good to see it showing up

re: So where’s my January Action Pack kit? Anyone wondering this?

Bob L — Wed, 31 Jan 2007 01:12:52 GMT

Still nothing as of Tuesday in Connecticut.

re: So where’s my January Action Pack kit? Anyone wondering this?

Thomas — Wed, 31 Jan 2007 16:42:32 GMT

No sign of delivery in the Dallas area. Disappointed. A second source of disappointment is that only Vista Business is included with the Pack and it is a freaking upgrade. There are clients interested in Ultimate.

re: So where’s my January Action Pack kit? Anyone wondering this?

Kory — Wed, 31 Jan 2007 23:41:02 GMT

nothing yet Celina, Ohio

re: So where’s my January Action Pack kit? Anyone wondering this?

Bill — Thu, 01 Feb 2007 03:07:49 GMT

Got it yesterday

re: So where’s my January Action Pack kit? Anyone wondering this?

Bruce — Thu, 01 Feb 2007 21:33:58 GMT

Nothing here in Toledo. Why in the heck aren't we given the option to download an ISO image? Or at least emailed one cd key so I could have someone burn me one with a TechNet subscription???

re: So where’s my January Action Pack kit? Anyone wondering this?

Sheldon Katz — Fri, 02 Feb 2007 17:49:05 GMT

Still no action pack in CT!

re: So where’s my January Action Pack kit? Anyone wondering this?

axl — Sat, 03 Feb 2007 10:30:33 GMT

Guys, the Partner website is there and is always up-to-date. It details the delivery dates of the Action Pack updates. No need to stress. Visit it regularly, take part and enjoy the benefits.

re: So where’s my January Action Pack kit? Anyone wondering this?

Paul — Mon, 05 Feb 2007 06:44:07 GMT

There is an apparent work around to the Vista Upgrade. It is true that you are not able to perform the install and simply point to the XP / 2000 CD. The work around is to perform a "trial" installation followed by an "upgrade" installation (all with the Vista disk).

re: So where’s my January Action Pack kit? Anyone wondering this?

Bob L — Mon, 05 Feb 2007 22:18:10 GMT

I take major exception to the statement that the website is always up to date. It was not changed until last Friday to give any updates....up until then it said it would be here before the 30th. It was not changed until that date had passed.

The Action Pack team has botched this important mailing. It has been clear for months that this was coming and that it was important. But clearly little planning was done.

Twice I have been told by email that my action pack went out on the 15th. At the start of this blog entry it says it is going out on the 19th with exedited shipping and everyone should have it in 5 days. Well here it is Feb 5th and it is still not here.

I know people who got theirs over a week ago. I got a form email saying it was shipped Feb 1st....as did this other person but he had already has his for several days, so clearly this email had no direct connection to the actual ship date.

How about some real information? How about fixing this. I have customers who are starting to ask questions and I am still running beta software.

re: So where’s my January Action Pack kit? Anyone wondering this?

Elizabeth — Mon, 12 Feb 2007 00:43:24 GMT

12th Feb in Aussie and still no Action Pack. What makes it worse is that I have to sell my customers Office 2007 OEM which of course ships with no media. My distributors all have the license packs but no stock of OPK? I can't download the OPK off the system builder website and I don't have my action pack with the OPK in it.

How the hell am I supposed to sell this product? Sorry customer you can have a license but I don't actually have anything to install it with.

Why does MS think its a great idea to ship product with no media for the customer? We need to do reloads for people nearly every other week and if I was a customer I would be pretty upset about it because it would mean I can't do the reload myself. I mean most of my customers are SMB so I will take care of it for them and charge them by the hour of course but geez it would suck to be a home user.

re: So where’s my January Action Pack kit? Anyone wondering this?

mssmallbiz — Tue, 13 Feb 2007 00:29:46 GMT

@ Elizabeth - Your feedback was forwarded to the team in Australia; however, you have not included any way to reach you, so if you want to provide your contact information to us offline, they can follow-up with you.

re: So where’s my January Action Pack kit? Anyone wondering this?

Joe — Wed, 14 Feb 2007 06:10:38 GMT

Get this.

I live in VA. My Action Pack was apparently misshipped to *PA* by Microsoft (so much for MapPoint).

And here today's response from Microsoft as to when I will get it. After calling them, the only thing they say they can do is give me 2nd day air (be still my heart).

emphasis tags are mine- It's case ID BIS-3582134

==========

Hello Joe,

Thank you for your email regarding the Microsoft Action Pack Subscription for XXXX XXXX XXXX

We apologize for any inconvenience that this may have caused you. We apologize for the inconvenience. We have issued a replacement order for January Quarterly Update.

The order will ship via UPS Ground. Please anticipate receiving this shipment within <b>15 to 20 business days</b>. At this time, there is a delay in the replacement process for the January Quarterly Update.

re: So where’s my January Action Pack kit? Anyone wondering this?

Ed Muth — Thu, 22 Feb 2007 23:40:34 GMT

Vancouver Canada - February 22/07 and still no Action Pack

After making an inquiry in the second week of February I received this email on Feb 15th

"We appreciate your patience during this process. We have sent your request to our replacement team and they will get that replacement to your as soon as possible. Because there is a high volume of orders coming in there may be a slight delay in your shipment time."

I guess a January action pack that arrives in March (I hope)is no worse than a 2006 software release that is released in 2007

re: So where’s my January Action Pack kit? Anyone wondering this?

Dave W — Fri, 02 Mar 2007 16:15:56 GMT

I have spent the greater part of the last month trying to get Maps to send out my january update. This is really getting bad, It is now march. I finally went out and bought Vista / Office 2007 because I just could not wait any longer and customers were asking me questions about features I did not know about.

Thanks Maps!

re: So where’s my January Action Pack kit? Anyone wondering this?

Joe — Sun, 11 Mar 2007 12:29:07 GMT

Apparently while MAPS was emailing me saying 15-20 business days, someone made a point of sending it 2nd day air, so I did get it not too long afterward.

Seriously, if the 15-20 business day estimate was for real when it comes to replacements, it essentially means some people won't get the 1Q-2007 update until 2Q-2007. They are missing a quarter.

MAPS is going to extend the subscription expiration dates for people who wind up in this position, right?