Your questions: How do I get a Vista installation DVD if I purchased a Windows Anytime Upgrade?
Given Lance Ulanoff's editorial this week (in the June 26th PC Magazine - I will include a link when I find it online) and a customer email who asked last week...
"How do I get an installation discs if I purchased a Windows Vista upgrade via Windows Anytime Upgrade if I have a problem with the install, or want to purchase a back-up DVD?"
We do have a process at Microsoft for getting installation discs to customers who purchase a Vista upgrade via Windows Anytime Upgrade (WAU). Thanks to Lynn and Mike on the CSS team for sending the info so quickly:
If you place an order through the Windows Anytime Upgrade site (WAU) and would like a disc sent as well, you can either make that request during the initial purchase, or you can follow the steps below after you purchase:
1. Visit the Windows Anytime Upgrade FAQ page and expand question #6 and click on the "Click here to order disc"
http://www.microsoft.com/windows/products/windowsvista/buyorupgrade/windowsanytimeupgrade/faq.mspx
2. You will then see the Selection/Shipping/Billing page and may fill this out as appropriate to process your order.
Customers may also contact the Windows Anytime Upgrade Team with any follow-up questions through the following channels:
Phone (USA): 1-877-666-2296
Email: customerservice@na.windowsanytimeupgradestore.com
