I recalled tonight an old quote: Fortuna favet fatuis. If you know me, you'll likely understand my personal, off-hours affinity for such a quote and my penchant for Monty Python humour. But in all seriousness, I'm reminded of a past post in which
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As I posted yesterday in Hearing the voice of the customer- learning how to listen and respond , I reflected that sometimes it's more difficult for larger, more complex and diverse companies to nimbly listen and respond. And it seems that as you get larger
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Jennifer Laycock is the Editor of Search Engine Guide , a site that helps small business owners get the gist of search marketing, and author of "The Small Business Guide to Search Engine Marketing" and of the free "Zero Dollars, a Little Bit of Talent
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This week I am blogging from the lovely pacific northwest, from our meeting off-campus with our teams from around the world focused on customer and partner satisfaction. I partner with Toby Richards from our Sales & Marketing Services Group on how
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