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Satisfy Me

Working on Customer & Partner Satisfaction at Microsoft

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Satisfy Me is the personal blog of
M3 Sweatt, who works on customer
and partner satisfaction with the
product groups at Microsoft.

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Speak Your Mind: Dynamics hears the voice of the customer, with video, too
As I posted yesterday in Hearing the voice of the customer- learning how to listen and respond , I reflected that sometimes it's more difficult for larger, more complex and diverse companies to nimbly listen and respond. And it seems that as you get larger Read More...

Posted Sunday, March 23, 2008 11:13 AM by mthree | 1 Comments

Hearing the voice of the customer: learning how to listen and respond
Before we prepared lunch for the kids yesterday, I was forwarded an article from Advertising Age this week, A Digital Conference With Some Humility: Day 2 . In it, editor Matthew Creamer highlighted some of the action at the recent Ad Age Digital Marketing Read More...

Posted Sunday, March 23, 2008 10:23 AM by mthree | 1 Comments

Online search, ChaCha and customer service: there's always room for improvement and innovation
In the article "The Future of Customer Service" on msnbc.com (from - Entrepreneur.com), writer Sarah Pierce looks at the impact of the Internet and now-ubiquitous mobile technology on consumer expectations of customer service. We've come a long way in Read More...

Posted Saturday, February 16, 2008 9:52 AM by mthree | 2 Comments

Seven Years and Seven Habits...
A lot can happen in seven years . Nice to receive a cake, as it were... I received several notes and a couple of IMs today congratulating me on my anniversary, as today is my 7-year anniversary at Microsoft, a little less than a third of my career. So Read More...

Posted Thursday, January 31, 2008 4:44 PM by mthree | 1 Comments

News: Jeff Raikes announces his retirement
In case you've been off mail for the last half hour, Reuters just reported that Jeff Raikes , the leader of the business division (including Office, Sharepoint, Exchange software) "and one of [Microsoft's] longest-serving executives" will retire from Read More...

Posted Thursday, January 10, 2008 3:17 PM by mthree | 1 Comments

Of interest: Bill Gates interviewed on Gizmodo
Quick post between meetings. Here's a link to the gizmodo interview with Bill Gates ... In our third interview segment, we asked Bill what's on his mind when he wakes up in the morning, and what he's still worried about when he goes to bed at night. At Read More...

Posted Thursday, January 10, 2008 9:56 AM by mthree | 1 Comments

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What does Halloween have to do with Customer Service and Satisfaction? Quite a bit actually...
As I mentioned previously , our taller son decided on dressing as Master Chief from Halo for Halloween, with his younger brother adopting the persona of a Pokemon Ranger . And, as luck would have it, both costumes were made from scratch, as neither are Read More...

Posted Wednesday, October 31, 2007 8:40 PM by mthree | 7 Comments

Time is a precious thing. Never waste it.
There are times when we hear that something isn't possible, that a schedule can't be met, that there's not enough time, there aren't enough resources or that's not my job. (I'm saying in general, not at Microsoft ;) There are two stories that I have followed Read More...

Posted Sunday, September 30, 2007 6:07 PM by mthree | 5 Comments

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Thanks for the (Webcast) memories... on daylight saving time and time zones
This morning we reprised our daylight saving time webcasts with a Webcast on (wait for it) "Preparing for Daylight Saving Time." We presented an overview of information on Microsoft products and resources available to help businesses and individuals prepare Read More...

Posted Friday, September 14, 2007 4:09 PM by mthree | 1 Comments

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Customer support representatives: the job, not-so-easy
Earlier this summer, Jason Daley wrote in Popular Science (June 2007 issues) about the Worst Jobs in Science 2007 , noting that worst job #6 was that of a Microsoft Security Grunt . "Teams of Microsoft Security Response Center employees toil 365 days Read More...

Posted Friday, September 07, 2007 8:17 PM by mthree | 0 Comments

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Seattle Times' article on the post-Gates era, plus ThinkWeek and the need for "more cowbell"
Benjamin J. Romano has an insightful article in today's Seattle Times on the preparations "for the post-Gates era" at Microsoft by the leadership. "Building a bank of collective wisdom is one part of the preparations going on at the highest levels as Read More...

Posted Sunday, August 26, 2007 9:50 AM by mthree | 2 Comments

Of interest: ZDNet's Mary Jo Foley talked with Satya Nadella about Windows Live Search
Of interest: ZDNet 's Mary Jo Foley spoke with Satya Nadella, in charge of the Search & Advertising Platform Group, in her post today What’s next on Microsoft’s search agenda? ... "Nadella, who was named as the head of Microsoft’s combined Search Read More...

Posted Tuesday, July 31, 2007 10:30 PM by mthree | 1 Comments

Defining customer service isn't always easy
Amy Conn-Gutierrez has an article in the Dallas Morning News on how companies are struggling in their definition of customer satisfaction. "Customer service isn't what it used to be. That's a lament expressed by many consumers, convinced that a golden Read More...

Posted Monday, July 30, 2007 10:36 PM by mthree | 1 Comments

TechNet article: Mark Russinovich on Windows Vista User Account Control
I've received several mails asking for more info on User Account Control (UAC) since my last blog entry on Windows Vista UAC . Mark Russinovich from our group has a new article on TechNet, "Inside Windows Vista User Account Control" from the June 2007 Read More...

Posted Thursday, June 14, 2007 8:39 AM by mthree | 1 Comments

Customer Satisfaction Breakdown: JetBlue's David Neeleman is out
I read today on inc.com that jetblue's founder is stepping down as CEO . "David Neeleman, founder of embattled low-cost airline JetBlue, is being replaced as CEO, company directors announced Thursday." Sad, as Neeleman has been a poster child for great Read More...

Posted Thursday, May 10, 2007 9:24 PM by mthree | 0 Comments

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