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Satisfy Me

Working on Customer & Partner Satisfaction at Microsoft

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Satisfy Me is the personal blog of
M3 Sweatt, who works on customer
and partner satisfaction with the
product groups at Microsoft.

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Online search, ChaCha and customer service: there's always room for improvement and innovation
In the article "The Future of Customer Service" on msnbc.com (from - Entrepreneur.com), writer Sarah Pierce looks at the impact of the Internet and now-ubiquitous mobile technology on consumer expectations of customer service. We've come a long way in Read More...

Posted Saturday, February 16, 2008 9:52 AM by mthree | 2 Comments

How long will it take to feed 25 million pages through an ADF? Live Search Books at the British Library
And I thought that it was a chore to digitize our papers at home... that's nothing as compared to the effort to scan 25 million pages... Raissa Kasolowsky from Reuters reports here on one project associated with the Live Search Books effort . The article Read More...

Posted Tuesday, February 05, 2008 8:49 AM by mthree | 1 Comments

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