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Satisfy Me

Working on Customer & Partner Satisfaction at Microsoft

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Satisfy Me is the personal blog of
M3 Sweatt, who works on customer
and partner satisfaction with the
product groups at Microsoft.

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Online search, ChaCha and customer service: there's always room for improvement and innovation
In the article "The Future of Customer Service" on msnbc.com (from - Entrepreneur.com), writer Sarah Pierce looks at the impact of the Internet and now-ubiquitous mobile technology on consumer expectations of customer service. We've come a long way in Read More...

Posted Saturday, February 16, 2008 9:52 AM by mthree | 2 Comments

How long will it take to feed 25 million pages through an ADF? Live Search Books at the British Library
And I thought that it was a chore to digitize our papers at home... that's nothing as compared to the effort to scan 25 million pages... Raissa Kasolowsky from Reuters reports here on one project associated with the Live Search Books effort . The article Read More...

Posted Tuesday, February 05, 2008 8:49 AM by mthree | 1 Comments

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The Bill Gates keynote (with Robbie Bach) and other CES 2008 coverage
Bloggers and the press are out in force at CES in Las Vegas, tonite covering Bill Gates' keynote at CES 2008 . You can find several entries listed here . Check out video coverage at Microsoft's CES site and on Microsoft PressPass . [More on the keynote Read More...

Posted Sunday, January 06, 2008 8:56 PM by mthree | 3 Comments

Telling time using search engines isn't always the right time
I enjoy Angus Logan's blog , in particular, a recent post on what to do when you're drowning in email . But his new post calls out a great function on how to use Live Search to tell the time in <random city you have no idea where> . "I always find Read More...

Posted Saturday, January 05, 2008 11:51 PM by mthree | 1 Comments

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Windows Vista and Windows Live videos... on YouTube
This is too much... Duncan Riley on TechCrunch reports that Microsoft marketing is using YouTube To promote Vista & Live, and left page comments open . "The content itself isn’t all that exciting, but they do demonstrate various positive aspects of Read More...

Posted Sunday, December 30, 2007 10:19 PM by mthree | 2 Comments

Of interest: Live Labs' Photosynth images from the latest Endeavour Space Shuttle mission
Of interest: Benjamin J. Romano posts on the Seattle Times blog that Microsoft Photosynth was used to process images from the latest Endeavour mission . "A few days before the shuttle launched, Microsoft posted several sets of photographs of the shuttle Read More...

Posted Wednesday, August 22, 2007 8:06 AM by mthree | 1 Comments

Windows Live SkyDrive open beta announced today
As noted in several places (by now ;) an update to Windows Live Folders was announced, renamed Windows Live Skydrive . Now an open beta is available to all in the States, UK, and India. (Maybe Canada, too?) Per the Skydrive team , this is a feature update, Read More...

Posted Thursday, August 09, 2007 4:53 PM by mthree | 1 Comments

Of interest: ZDNet's Mary Jo Foley talked with Satya Nadella about Windows Live Search
Of interest: ZDNet 's Mary Jo Foley spoke with Satya Nadella, in charge of the Search & Advertising Platform Group, in her post today What’s next on Microsoft’s search agenda? ... "Nadella, who was named as the head of Microsoft’s combined Search Read More...

Posted Tuesday, July 31, 2007 10:30 PM by mthree | 1 Comments

Browser and client-based versions of Live Search for Mobile
Now available... new browser- and client-based versions of Live Search for Mobile. Visit http://mobile.search.live.com/about/ for more details on installing the application on your Windows Mobile devices (you'll also find a list of compatible devices Read More...

Posted Thursday, July 12, 2007 2:25 PM by mthree | 1 Comments

New Windows Live services in beta: Photo Gallery and Folders
This week, the Live Experience team opened the beta programmes for a couple of new services for Windows Live: Windows Live Photo Gallery beta and Windows Live Folders beta. (More news on all Windows Live betas is available at http://get.live.com/betas Read More...

Posted Wednesday, June 27, 2007 10:06 AM by mthree | 0 Comments

Of interest: MSN Search on Internet taxes
This from the MSN's popular searches (via Windows Live Search): Internet taxes , as I noted last week on the blog ... " The days of tax-free Internet shopping may be numbered as state and local governments lobby Congress for change. " Of course, MSN also Read More...

Posted Monday, June 04, 2007 6:38 PM by mthree | 1 Comments

Live search, New York to London: "Ya can't get there from here"
From my friend, JuliAnn... many thanks. "This is why the Internet is the greatest media created in history. Take 60 seconds to do this... I guarantee you will show someone else...it's too funny not to. 1. go to www.google.com 2. click on "Maps" 3. click Read More...

Posted Saturday, April 21, 2007 9:59 PM by mthree | 1 Comments

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Your questions: How do you compile your reading summaries?
WRT the reading summaries in the "articles I've read" posts ( here, too ), I was asked... "how do you compile these? Are you using a special tool? I'm looking for something that lets me just push a button every time I read an interesting article and save Read More...

Posted Wednesday, November 01, 2006 3:19 PM by mthree | 2 Comments

OneCare v1.5 Beta for Vista now available
Windows Live OneCare Beta 1.5 is available and supports Vista RC1 and greater, and can be downloaded and used free of charge , is available now on http://ideas.live.com . From the FAQs: What operating systems are supported? Windows XP SP2 or Windows Vista Read More...

Posted Tuesday, October 10, 2006 11:15 AM by mthree | 0 Comments

InfoWorld: "Microsoft playing catch-up on Webifying everything"
In InfoWorld Daily today there's a TechWatch post from Mike Barton (in TechWatch ) on the Windows Live QnA service, and more on "a hard look into whether Windows Live is the real deal or not." Included is a link to Oliver Rist's artycle on Windows Live, Read More...

Posted Wednesday, August 30, 2006 12:57 PM by mthree | 1 Comments

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