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Satisfy Me

Working on Customer & Partner Satisfaction at Microsoft

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Satisfy Me is the personal blog of
M3 Sweatt, who works on customer
and partner satisfaction with the
product groups at Microsoft.

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No, that's Albany as in the subscription service beta, not upstate New York
The question I was asked as I was making my sandwich at an onsite conference... "So, you work with the product groups... what's happening in Albany today?" No, that should be "What is Albany?" See the news here on the Beta launch of New All-in-One Service Read More...

Posted Friday, April 18, 2008 1:54 PM by mthree | 0 Comments

Your questions: "What's going on in Iraq next week on daylight saving time?"
A popular question over the last few days... "What is going on in Iraq next week on daylight saving time?" As I noted earlier, it looks like Iraq will not observe daylight saving time this year . The change is currently scheduled to take effect on April Read More...

Posted Thursday, March 27, 2008 1:06 PM by mthree | 0 Comments

Your questions: is there free support for SP1 installation? In a word, yes
I woke up today and logged on to mail to find not one or two messages, but more than a few questions about support from Microsoft on SP1... "Is Microsoft helping customers with SP1 installations?" "If someone went to [Windows Update] last week and downloaded Read More...

Posted Monday, March 24, 2008 8:11 AM by mthree | 2 Comments

Unsolicited business proposals to Microsoft: there is a way
My friend, Sean, has a post from January on how he's not feelin' the love so much from McDonald's , specifically how the company doesn't accept unsolicited proposals. This was sent to me today: http://www.mcdonalds.com/contact/contact_us/unsolicited_ideas.html Read More...

Posted Tuesday, March 18, 2008 11:47 AM by mthree | 2 Comments

Your questions: "How do I get updates to DST and time zone updates and alerts?"
Related to the regular updates made to our pages on time , Steven asked this week... "Is there something that customer can plug into, like subscribing to monthly security alerts, for DST [and, I'll add, time zone] updates?" No, not directly. You can enable Read More...

Posted Saturday, March 08, 2008 10:46 AM by mthree | 4 Comments

Leap year programming questions
I received two notes on this happy leap day that there was a problem someone was having in with accounting for leap years in their code. Both were quickly solved. The first was programming for a leap year that turned out to be a common problem. The programmer Read More...

Posted Friday, February 29, 2008 5:17 PM by mthree | 1 Comments

Your questions: "when should I use Sleep and Hibernate modes on Windows?"
I get the question a lot on sleep vs. hibernate (and as noted in a recent post ), and it came up today in a discussion. "I'm confused by the different selections I have in the Start menu... when should I use Sleep and Hibernate to turn off my computer?" Read More...

Posted Thursday, January 31, 2008 11:16 AM by mthree | 1 Comments

Forget Y2K, DST and Time Zones: this weekend, it's the Y2.038K bug
This weekend will mark another interesting milestone in Time and Date, oone that actually doesn't occur for thirty more years, in 2038. Also known as the 'Friday the 13th' bug, the 2038 issue is due to the way 32-bit systems note time in seconds rather Read More...

Posted Tuesday, January 15, 2008 4:08 PM by mthree | 1 Comments

Windows Vista RC1 brings improved performance, but consider spring cleaning your PC
OK, lots of feedback (generally positive) from folks on my post from yesterday, Windows Vista Service Pack 1 RC Refresh is publicly available. Should you install it- Depends . I guess that yesterday's game in Green Bay had folks in a bad mood... One of Read More...

Posted Sunday, January 13, 2008 12:01 PM by mthree | 3 Comments

Your questions: "How should I back up my new Windows Vista computer?"
Lynn asks... "We just got a new PC at home, and we moved all of our old files to it. How should I back up my new Windows Vista computer?" First, check out the information on the Windows Backup and Restore Center page : in Windows Vista, this is one way Read More...

Posted Thursday, December 13, 2007 8:41 AM by mthree | 1 Comments

Your questions: What's the difference between a Windows PC and the new Windows Home Server?
I received this question (thanks, Mark) about the new HP MediaSmart Home Server ... "What's the difference between my current PC (with Windows Vista) and the new Windows Home Server from HP?" Good question. As noted on our site, Windows Home Server is Read More...

Posted Wednesday, November 28, 2007 7:35 AM by mthree | 1 Comments

Your questions: "How do I archive mail in Microsoft Outlook?"
Lisa and Jeannie asked... "How do we archive our mail in Outlook?" Look no further than Microsoft Office Online website for more info on how to file or archive your e-mail on your own computer . "Learn the different Microsoft Outlook methods for storing Read More...

Posted Wednesday, November 21, 2007 7:42 AM by mthree | 2 Comments

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Your questions: How should I manage my home network to keep it safe?
Adrienne asks... "How should I manage my home network to keep it safe?" Of interest, from the MS.com website, 10 tips for maintaining a healthy home network by Joli Ballew, author and media and technology expert (as adapted from Windows Vista: Home Networking Read More...

Posted Sunday, November 04, 2007 10:26 AM by mthree | 2 Comments

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Your questions: How do you remove email addresses that automatically come up when you type in a name in Outlook? Or Entourage?
This from Holly (hope you're well ;) "How/where do you remove an email address that automatically comes up when you type in a name? For example, somebody had a another email address that you’ve deleted and updated but, somewhere in memory it gets pulled Read More...

Posted Saturday, September 29, 2007 6:47 PM by mthree | 5 Comments

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Your questions: Is DST changing in Victoria, Australia?
A question from the Technical Deep-Dive LiveMeeting today on DST and Time Zones today... "I believe Victoria, Australia will be extending daylight savings by a week (ending April 6, 2008 instead of end of March '08) is this covered [in the latest Windows Read More...

Posted Monday, September 24, 2007 2:46 PM by mthree | 1 Comments

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