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Working on Customer & Partner Satisfaction at Microsoft

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Satisfy Me is the personal blog of
M3 Sweatt, who works on customer
and partner satisfaction with the
product groups at Microsoft.

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Zunes as seen by a child: "They're a type of iPod... just bigger"
Out of the mouths of babes, or in this case our soon-to-be seven year old son. Over dinner I asked... CJ, what's a Zune? [he uses a 30GB model for music and videos] CJ: "Zune is a type of iPod, but it's bigger." How is the Zune different from the iPod? Read More...

Posted Friday, February 15, 2008 8:03 PM by mthree | 1 Comments

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The Bill Gates keynote (with Robbie Bach) and other CES 2008 coverage
Bloggers and the press are out in force at CES in Las Vegas, tonite covering Bill Gates' keynote at CES 2008 . You can find several entries listed here . Check out video coverage at Microsoft's CES site and on Microsoft PressPass . [More on the keynote Read More...

Posted Sunday, January 06, 2008 8:56 PM by mthree | 3 Comments

David Pogue delivers his review of the new Zune
A quick update before I head off to deliver a presentation... David Pogue delivers his review of the new Zune in his review Microsoft gets better at carrying a Zune (International Herald Tribune ). He said that "the Zune has come a long way, with built-in Read More...

Posted Thursday, November 29, 2007 2:37 PM by mthree | 1 Comments

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Cool Zune Art: Zune Originals: Interview with Chris Stephenson
Now this is very cool... this on Cool Hunting: Zune Originals: Interview with Chris Stephenson ... " Zune 's next move takes their support of emerging artists and literally puts it on their sleeve. Zune Originals is a collection of 27 original works by Read More...

Posted Monday, November 12, 2007 8:38 PM by mthree | 1 Comments

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Of interest: Local news and blogs provide details on new Zunes
Of interest today as I'm home sick (cough-sneeze)... King 5 news reports (from the AP) on the new, redesigned Zunes... a family still with FM radio and wireless sharing, but with a larger hard disc and (finally) with flash-memory... "Microsoft Corp. took Read More...

Posted Tuesday, October 02, 2007 4:33 PM by mthree | 2 Comments

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Your questions: What's the best way to shutdown a Zune and maintain battery life?
This in the mailbag over the weekend... a question that I didn't know the answer, and one that benefits my soon-to-be nine-year-old son.... "I have a Zune and when I turn it off by using the play/pause button down, the battery life seems to die after Read More...

Posted Sunday, May 06, 2007 5:16 PM by mthree | 1 Comments

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Your questions: on Apple vs. Microsoft, Google's impact... and Zune
Another couple of questions... this time with a look at a few other companies in the market... "What are your thoughts on the Apple vs. Microsoft debate that are persistently flooding the airwaves and invading our precious commercial time? Why has Microsoft Read More...

Posted Saturday, April 28, 2007 8:34 PM by mthree | 1 Comments

Thoughts on the new Apple TV (seeing it live with iTunes) and Xbox 360
Peter Svensson is a technology writer for the Associated Press, and the Seattle Times picked up his article his article comparing the new Apple TV peripheral with the Xbox 360 : "Apple Inc. has graced the public with another smooth, white, exquisitely Read More...

Posted Saturday, April 07, 2007 7:59 AM by mthree | 1 Comments

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Support sites: Zune on line, with info and assistance
I received an email today asking where they could find more information on some of their Zune questions. So I sent them a link to the support site for Zune , now up and running. The site has how-to pages... Start Play Personalize Zune to Zune Marketplace Read More...

Posted Saturday, December 09, 2006 9:58 AM by mthree | 0 Comments

"we never think things are insurmountable"
J Allard -- one of the few people with a name shorter than mine -- is featured along with several others Microsoftie execs in BusinessWeek . Doug Hebenthal says in the article: "In every case in which I work with J, there is a mountain to climb, there Read More...

Posted Tuesday, November 28, 2006 7:29 AM by mthree | 0 Comments

Of interest: Zune podcasts on the NBC Nightly News
Last night, at the end of NBC Nightly News broadcast, anchor Brian Williams announced the launch of the new Nightly News Podcast, which he said is available for iPod and Microsoft’s new Zune… this from the Nightly News web page … Nightly News Podcasts Read More...

Posted Wednesday, November 15, 2006 1:00 PM by mthree | 0 Comments

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CNET Video: What do consumers think about the Zune?
What do consumers think about the Zune? How does the public perceive Microsoft's Zune? CNET News.com's Erica Ogg talks to consumers at Best Buy in San Francisco about Microsoft's newest digital audio player. (2 minutes) And this coverage on Can Zune make Read More...

Posted Wednesday, November 15, 2006 12:02 PM by mthree | 2 Comments

Zune: What's the "out of box experience" like?
The opening of the Zune. I went through the "out of box experience" ("OOBE" as it's called) tonight on a new retail Zune. It was like opening an origami box, 'though this one was made in China and used four pieces of adhesive tape as I counted. I was Read More...

Posted Wednesday, November 15, 2006 1:09 AM by mthree | 3 Comments

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Link: Zune already on sale.. a couple of days early
Seems that someone at BestBuy didn't read the memo... http://www.flx-tech.net/2006/11/zune_on_early_sale_at_bestbuy_1.html "By coincidence i got my hands early on an Microsoft Zune, bought as a regular customer at BestBuy... "They dont seem to care that Read More...

Posted Monday, November 13, 2006 12:20 PM by mthree | 0 Comments

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Link: CNET's video look at Zune
Video: Microsoft's Zune zooms into CNET Networks - "Due to launch on November 14, the Zune is Microsoft's addition to the growing portable MP3 player market. Today, we got the chance to try one out before they hit store shelves." Read More...

Posted Thursday, November 02, 2006 11:17 AM by mthree | 0 Comments

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