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Sitting down with a glass and a controller in my hands, I logged into Xbox Live for a post getting-the-kids-to-bed Xbox 360. Ooh, that's a new screen. Turn off the non-responsive Xbox 360. RROD . Another Groundhog Day : it's Saturday night, after the
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My life as a customer. This week, it's cable television and the proposed digital television transition... not be confused with that other digital TV transition … as Tweeted today . If you read my post about my email and Tweet exchanges with Comcast ,
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A new site has hit Microsoft.com, in support of our customers: the new community on the Microsoft Answers Site , Microsoft’s first consumer-focused support community. Chris Kilbourn (the Lead Site Manager for TechNet) posted today about the launch...
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Some days, the comics are just so right on the money. ( http://tinyurl.com/3qsahl ) Tags: Humour , Dilbert , customers , customer feedback . http://tinyurl.com/3rcl82
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I wanted to share a very frustrating story with you that happened to me last weekend, one that I shared with Dell's customer advocate folks. You may've read my post on the poor customer experience at my neighbouhood Best Buy (the good, the bad... you
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Patrick Marshall has a weekly column in the The Seattle Times where he answers reader questions "about everything from recovering deleted files to the pros and cons of handheld technology." Today he has a column in which he responded to a reader having
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As I work in the Windows division, a letter made its way to my office: a customer mail sent to one of our senior leaders that asked... "How do I set up Internet Explorer to be my default web browser?" Simple question you may say, but unfortunately in
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As I posted yesterday in Hearing the voice of the customer- learning how to listen and respond , I reflected that sometimes it's more difficult for larger, more complex and diverse companies to nimbly listen and respond. And it seems that as you get larger
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Breaking: Sony Won't Charge $50 To Remove Bloatware | Gadget Lab from Wired.com Peter Sayer of infoWorld noted noted in an article yesterday that Sony initially offered to remove some of the trial software installed on new laptops for a fee... "Buyers
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As noted on the MSDN Subscriptions WebLog and TechNet Plus ... the Windows Vista SP1 update is now available to MSDN and TechNet subscribers. Proof that Microsoft does listen and respond. ;) MSDN ... We heard you. Look for it in the Top Downloads list
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Richard J. Dalton reports in Newsday this past Sunday that customer service industry experts report the "inability to reach a live representative is one of the top complaints of consumers calling customer-service centers." I'm sure that it's right up
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Amy Conn-Gutierrez has an article in the Dallas Morning News on how companies are struggling in their definition of customer satisfaction. "Customer service isn't what it used to be. That's a lament expressed by many consumers, convinced that a golden
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Dell's direct2dell blog is a year old, and the blog's keeper, Lionel Menchaca, has posted his insight and comments on the last year in the blogosphere... "While we've made progress, I'm not saying everything is where we want it to be. We stumbled out
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Interesting article this week from Karen E. Klein on " Building Customer Relations by Listening " in BusinessWeek (Smart Answers June 1, 2007), in which she finds that communication is a foundation of better customer service... sometimes as simply as
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Following up on my earlier post this week on InfoWeek's question " Does Customer Service Still Exist? " I was not surprised to see the volume of comments added to the blog posting. I also agree with several positive comments, in particular on HP, and
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