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Satisfy Me

Working on Customer & Partner Satisfaction at Microsoft

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Satisfy Me is the personal blog of
M3 Sweatt, who works on customer
and partner satisfaction with the
product groups at Microsoft.

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Safari: an update on managing Apple Software Update items
In an update to my post No Safari option for me on Apple Software Update , thanks (as always) to Microsoft MVP Blake Handler for this update. Dan Cunningham documented how to disable this update .... Offered as an FYI, YMMV, as modifying the registry Read More...

Posted Saturday, April 19, 2008 11:24 AM by mthree | 1 Comments

No Safari option for me on Apple Software Update
It's a busy season, and it's taken a toll on my ability to post this week. But a canceled meeting and I pop up my head for lunch as well as a look at the RSS feed for news... So, it's interesting to note the news today: looks like the mood changed at Read More...

Posted Friday, April 18, 2008 1:31 PM by mthree | 1 Comments

Get some satisfaction: article notes that "complaints can pay off with several basic steps"
NJ.com (The Times site) has an article this week, How to Get Some Satisfaction Customer complaints can pay off with several basic steps by Greg Saitz... "It's likely almost every adult resident of New Jersey has felt stepped on and ripped off, insulted Read More...

Posted Thursday, March 13, 2008 9:50 PM by mthree | 2 Comments

Of interest: Bill Gates calls for "creative capitalism" in Davos
Today in the Journal , Robert Guth reports that Bill Gates called for a revision of capitalism at the World Economic Forum 2008 in Davos, Switzerland, what Bill referred to as "creative capitalism" in his speech today ... "In a speech at the World Economic Read More...

Posted Thursday, January 24, 2008 9:52 PM by mthree | 4 Comments

Windows Vista RC1 brings improved performance, but consider spring cleaning your PC
OK, lots of feedback (generally positive) from folks on my post from yesterday, Windows Vista Service Pack 1 RC Refresh is publicly available. Should you install it- Depends . I guess that yesterday's game in Green Bay had folks in a bad mood... One of Read More...

Posted Sunday, January 13, 2008 12:01 PM by mthree | 3 Comments

The customer experience is one reason for Amazon.com's success
As much as I prefer to shop at the lowest price, reputable e-tailer for many things, Amazon is one of the places I trust to always have a great customer experience. I still wander around local bookstores and buy books in person (you never know what you Read More...

Posted Saturday, January 05, 2008 9:19 PM by mthree | 2 Comments

Great customer service on a snowy, Sunday afternoon... and they called me
This afternoon whilst on vacation (and yes, the kids were accessing the Internet after playing in the snow) we had a problem with the DSL connection at the house. Of course, it necessitated a reset of the DSL modem and wiped the account info and password Read More...

Posted Sunday, December 30, 2007 9:29 PM by mthree | 1 Comments

Bill Gates outlines the skills you need to succeed... which includes listening to customers and partners
Thanks to sriram over on channel8 for a pointer to this article from Bill Gates on "The skills you need to succeed." This is an article written by Bill Gates himself for the BBC Service, http://news.bbc.co.uk/2/hi/business/7142073.stm Related BBC Report Read More...

Posted Monday, December 17, 2007 9:21 AM by mthree | 3 Comments

Survey says... Many Online Retailers ignore as much as One-Third of Customer Emails
An interesting article on BusinessWire (Sept 25, 2007), Survey Reveals Top 100 U.S. Online Retailers' Customer Service Shortfalls , highlights how top retailers don't live up to customer's demands when it comes to providing "an exceptional customer experience." Read More...

Posted Wednesday, September 26, 2007 9:08 PM by mthree | 2 Comments

News: Acer to buy Gateway
Jason Dean reports in today's today's WSJournal that Acer is buying Gateway... "Taiwan's Acer Inc. said it had reached an agreement to acquire Gateway Inc. in a deal that values the U.S. company at about $710 million and pushes Acer past Lenovo Group Read More...

Posted Monday, August 27, 2007 8:38 AM by mthree | 1 Comments

Seattle Times' article on the post-Gates era, plus ThinkWeek and the need for "more cowbell"
Benjamin J. Romano has an insightful article in today's Seattle Times on the preparations "for the post-Gates era" at Microsoft by the leadership. "Building a bank of collective wisdom is one part of the preparations going on at the highest levels as Read More...

Posted Sunday, August 26, 2007 9:50 AM by mthree | 2 Comments

ACSI report: Apple's customer satisfaction falls nearly 5 percent; Microsoft fell, too
The latest customer satisfaction numbers are out from the ACSI customer satisfaction study . Ouch. "Personal Computers: Apple Stumbles; Dell's Problems Continue "Dell's result is not surprising. A year ago, even though the company's ACSI score was up, Read More...

Posted Thursday, August 16, 2007 12:11 AM by mthree | 1 Comments

HBR on Companies and the Customers Who Hate Them
A quick note and a thanks to the folks for the fwd of this article from Harvard Business Online on " Companies and the Customers Who Hate Them ," an excerpt from the Harvard Business Review article by Gail McGovern and Youngme Moon... "The Idea: A company’s Read More...

Posted Thursday, August 02, 2007 10:25 PM by mthree | 2 Comments

Connecting an HP scanner with Windows Vista is much easier than with Windows XP
This evening I came home and decided to go through the chore of attaching my old scanners and printers to my family Windows Vista machine. I was ready to bid adieu to the family for the rest of the evening and resolve myself to the home office until dark. Read More...

Posted Monday, July 16, 2007 7:52 PM by mthree | 8 Comments

Dell's direct2dell blog is a year old, and they've learned a lot about their customers
Dell's direct2dell blog is a year old, and the blog's keeper, Lionel Menchaca, has posted his insight and comments on the last year in the blogosphere... "While we've made progress, I'm not saying everything is where we want it to be. We stumbled out Read More...

Posted Saturday, July 14, 2007 5:36 PM by mthree | 1 Comments

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