Browse by Tags
All Tags »
customer satisfaction (RSS)
In an update to my post No Safari option for me on Apple Software Update , thanks (as always) to Microsoft MVP Blake Handler for this update. Dan Cunningham documented how to disable this update .... Offered as an FYI, YMMV, as modifying the registry
Read More...
It's a busy season, and it's taken a toll on my ability to post this week. But a canceled meeting and I pop up my head for lunch as well as a look at the RSS feed for news... So, it's interesting to note the news today: looks like the mood changed at
Read More...
NJ.com (The Times site) has an article this week, How to Get Some Satisfaction Customer complaints can pay off with several basic steps by Greg Saitz... "It's likely almost every adult resident of New Jersey has felt stepped on and ripped off, insulted
Read More...
Today in the Journal , Robert Guth reports that Bill Gates called for a revision of capitalism at the World Economic Forum 2008 in Davos, Switzerland, what Bill referred to as "creative capitalism" in his speech today ... "In a speech at the World Economic
Read More...
OK, lots of feedback (generally positive) from folks on my post from yesterday, Windows Vista Service Pack 1 RC Refresh is publicly available. Should you install it- Depends . I guess that yesterday's game in Green Bay had folks in a bad mood... One of
Read More...
As much as I prefer to shop at the lowest price, reputable e-tailer for many things, Amazon is one of the places I trust to always have a great customer experience. I still wander around local bookstores and buy books in person (you never know what you
Read More...
This afternoon whilst on vacation (and yes, the kids were accessing the Internet after playing in the snow) we had a problem with the DSL connection at the house. Of course, it necessitated a reset of the DSL modem and wiped the account info and password
Read More...
Thanks to sriram over on channel8 for a pointer to this article from Bill Gates on "The skills you need to succeed." This is an article written by Bill Gates himself for the BBC Service, http://news.bbc.co.uk/2/hi/business/7142073.stm Related BBC Report
Read More...
An interesting article on BusinessWire (Sept 25, 2007), Survey Reveals Top 100 U.S. Online Retailers' Customer Service Shortfalls , highlights how top retailers don't live up to customer's demands when it comes to providing "an exceptional customer experience."
Read More...
Jason Dean reports in today's today's WSJournal that Acer is buying Gateway... "Taiwan's Acer Inc. said it had reached an agreement to acquire Gateway Inc. in a deal that values the U.S. company at about $710 million and pushes Acer past Lenovo Group
Read More...
Benjamin J. Romano has an insightful article in today's Seattle Times on the preparations "for the post-Gates era" at Microsoft by the leadership. "Building a bank of collective wisdom is one part of the preparations going on at the highest levels as
Read More...
The latest customer satisfaction numbers are out from the ACSI customer satisfaction study . Ouch. "Personal Computers: Apple Stumbles; Dell's Problems Continue "Dell's result is not surprising. A year ago, even though the company's ACSI score was up,
Read More...
A quick note and a thanks to the folks for the fwd of this article from Harvard Business Online on " Companies and the Customers Who Hate Them ," an excerpt from the Harvard Business Review article by Gail McGovern and Youngme Moon... "The Idea: A company’s
Read More...
This evening I came home and decided to go through the chore of attaching my old scanners and printers to my family Windows Vista machine. I was ready to bid adieu to the family for the rest of the evening and resolve myself to the home office until dark.
Read More...
Dell's direct2dell blog is a year old, and the blog's keeper, Lionel Menchaca, has posted his insight and comments on the last year in the blogosphere... "While we've made progress, I'm not saying everything is where we want it to be. We stumbled out
Read More...