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On today's WSJ.com in Mossberg's Mailbox from Nov. 18, 2009 on the allthingsd.com/ site (the blog where venerable technology columnist Walt Mossberg answers readers' questions) Mr. Mossberg answers several reader questions, including one on Microsoft
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I recently solved the Word Completion problem I was having on my AT&T Fuze (HTC Diamond). I received a new phone from AT&T in late December and found that Word Completion was not working, even when selected in Settings>Input. I found that the
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I recalled tonight an old quote: Fortuna favet fatuis. If you know me, you'll likely understand my personal, off-hours affinity for such a quote and my penchant for Monty Python humour. But in all seriousness, I'm reminded of a past post in which
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My life as a customer. This week, it's cable television and the proposed digital television transition... not be confused with that other digital TV transition … as Tweeted today . If you read my post about my email and Tweet exchanges with Comcast ,
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As noted My life as a customer: this time, I'm repairing a Microsoft Zune . To be specific, an 8GB model that my son relies upon for his daily dose of everything from Disney pop to grunge to classic rock (he's all atwitter about the rock opera Tommy
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When we discuss customer and partner satisfaction at the office, I often tell people to remember one thing: never forget what it is like to be a customer. Well, this week (as I posted previously when I'm returned an Xbox 360 for repair, on a Friday the
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As you may know from previous posts, we have both Macs and Windows PCs at home ( think that we even have some CPM and Unix lurking around somewhere). One benefit is that I get to be the IT administrator for both, although the family uses Windows
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It's been and will continue to be a busy week filled with reviews, planning and report, not to mention some real work with some of our best folks on product quality, customer service and satisfaction. So here's a quick post of what I've read over the
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Some days, the comics are just so right on the money. ( http://tinyurl.com/3qsahl ) Tags: Humour , Dilbert , customers , customer feedback . http://tinyurl.com/3rcl82
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Over the weekend I twittered about a follow up visit to Best Buy. Given the volume of mail I received in response to my post on shopping trips to local Apple Store and my neighbouhood Best Buy (the good, the bad... you get the picture), I thought
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Well, the news has hit publicly, so I can now talk about the coming of help at retail in our new Microsoft Gurus. No, not that Guru . I just twittered about the new technology help coming to a major computer store near you. The "Microsoft
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(Note 030609: A thanks to Rob Pegoraro's Tweet today . You should also read my follow up to this post, "Best Buy Revisited: Buying a PC at retail isn't as bad as I first found" . In this economy retail needs to shine. See more in my Apple Store experience
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I twittered tonite (I can stop any time) that Matt Richtel wrote in his article in the Times yesterday, Industry Rethinks Moneymaking Software Practice ... "Before they ship PCs to retailers like Best Buy , computer makers load them up with lots
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Jim Goldman writes today that Netflix Goes Dark And Finds It's No Place To Be ... " It started this morning with an email apology from online movie rental powerhouse Netflix, confirming to its 8.4 million users that the company was suffering a shipping
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From Seth's Blog: Learning from frustration "If you have to put me on hold, don't play bad 1980s music. Play me Bill Cosby or Steven Wright. Or why not give me a choice of 100 songs/audiobooks to choose from? " Here's the big lesson, I think: The person
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