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As I posted on Twitter, the SharePoint team has posted important information about SharePoint Server 2007 Service Pack 2 for customers on their team blog : Attention: Important Information on Service Pack 2 We take product quality seriously and make every
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This week the Windows 7 team posted on delivering a quality upgrade experience for Windows 7, noting that many people are running the Windows 7 Beta full time just as many of us do daily at Microsoft. And the team is encouraging users to revert to an
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First it was questions about whether or not we'd have to worry about the coming Leap Second , then today after our power came back on, customer questions about the Zune 30. As we have a couple of Zune 30s in our home going strong, I was surprised to see
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As I posted earlier, the new Microsoft Answers beta kicked off this week. And it looks like folks are noticing the new site, as noted in the this Washington Post article from Rick Broida of PC World. Broida noted the new site "aims to
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A new site has hit Microsoft.com, in support of our customers: the new community on the Microsoft Answers Site , Microsoft’s first consumer-focused support community. Chris Kilbourn (the Lead Site Manager for TechNet) posted today about the launch...
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As you may know from previous posts, we have both Macs and Windows PCs at home ( think that we even have some CPM and Unix lurking around somewhere). One benefit is that I get to be the IT administrator for both, although the family uses Windows
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I wanted to share a very frustrating story with you that happened to me last weekend, one that I shared with Dell's customer advocate folks. You may've read my post on the poor customer experience at my neighbouhood Best Buy (the good, the bad... you
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Patrick Marshall has a weekly column in the The Seattle Times where he answers reader questions "about everything from recovering deleted files to the pros and cons of handheld technology." Today he has a column in which he responded to a reader having
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Once again, I received the following question on support... "I just installed Service Pack 3 for [Windows] XP. Where's the best place to look online for support on Microsoft products?" (thanks, Shawn and Paul) For Technical Support on Windows XP Service
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I woke up today and logged on to mail to find not one or two messages, but more than a few questions about support from Microsoft on SP1... "Is Microsoft helping customers with SP1 installations?" "If someone went to [Windows Update] last week and downloaded
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Before we prepared lunch for the kids yesterday, I was forwarded an article from Advertising Age this week, A Digital Conference With Some Humility: Day 2 . In it, editor Matthew Creamer highlighted some of the action at the recent Ad Age Digital Marketing
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In the article "The Future of Customer Service" on msnbc.com (from - Entrepreneur.com), writer Sarah Pierce looks at the impact of the Internet and now-ubiquitous mobile technology on consumer expectations of customer service. We've come a long way in
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With a tip of the hat to Kenny Rogers 1979 hit , of interest is this article a friend shared with me this week, When to Walk Away from a Deal in the Harvard Business Review (below is a brief summary of the article on BNET.com) by Geoffrey Cullinan, Jean-Marc
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This afternoon whilst on vacation (and yes, the kids were accessing the Internet after playing in the snow) we had a problem with the DSL connection at the house. Of course, it necessitated a reset of the DSL modem and wiped the account info and password
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"Thank you for reading our blog today. Your visit is VERY important to us. Please select from the following options. Please make sure you read through to the entire menu because our options have recently changed." OK, not really. All options are still
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