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Satisfy Me

M3 Sweatt's blog, with thoughts on Windows, Customer & Partner Satisfaction, Time and other things at Microsoft

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Satisfy Me is the personal blog of
M3 Sweatt, who works on customer
and partner satisfaction with the
product groups at Microsoft.


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Your questions: "Will Office 2003 work with Windows 7?"
On today's WSJ.com in Mossberg's Mailbox from Nov. 18, 2009 on the allthingsd.com/ site (the blog where venerable technology columnist Walt Mossberg answers readers' questions) Mr. Mossberg answers several reader questions, including one on Microsoft Read More...

Posted Thursday, November 19, 2009 12:57 PM by mthree | 1 Comments

Your questions: Common questions about upgrading to Windows 7
Here are answers to some common questions about upgrading to Windows 7 from our Windows 7 frequently asked questions page. (And if you need more information and guidance on installing and reinstalling Windows 7, check out this page on the Windows 7 site Read More...

Posted Friday, November 13, 2009 2:25 PM by mthree | 0 Comments

Advisory: Important Information on SharePoint Server 2007 Service Pack 2
As I posted on Twitter, the SharePoint team has posted important information about SharePoint Server 2007 Service Pack 2 for customers on their team blog : Attention: Important Information on Service Pack 2 We take product quality seriously and make every Read More...

Posted Friday, May 22, 2009 1:37 PM by mthree | 1 Comments

Thinking about the Windows 7 upgrade experience, have you backed up your files lately?
This week the Windows 7 team posted on delivering a quality upgrade experience for Windows 7, noting that many people are running the Windows 7 Beta full time just as many of us do daily at Microsoft. And the team is encouraging users to revert to an Read More...

Posted Wednesday, April 08, 2009 10:32 PM by mthree | 2 Comments

Advisory: 30GB Zune issues noted today, related to time and the leap year
First it was questions about whether or not we'd have to worry about the coming Leap Second , then today after our power came back on, customer questions about the Zune 30. As we have a couple of Zune 30s in our home going strong, I was surprised to see Read More...

Posted Wednesday, December 31, 2008 4:55 PM by mthree | 1 Comments

PC World and the Washington Post noticed Microsoft Answers today
As I posted earlier, the new Microsoft Answers beta kicked off this week.  And it looks like folks are noticing the new site, as noted in the this Washington Post article from Rick Broida of PC World.  Broida noted the new site "aims to Read More...

Posted Thursday, December 18, 2008 9:51 PM by mthree | 1 Comments

Announcements: the kick-off of Microsoft Answers beta, courtesy of Chris Kilbourn
A new site has hit Microsoft.com, in support of our customers: the new community on the Microsoft Answers Site , Microsoft’s first consumer-focused support community. Chris Kilbourn (the Lead Site Manager for TechNet) posted today about the launch... Read More...

Posted Monday, December 15, 2008 1:16 PM by mthree | 1 Comments

Advisory: Office for Mac 12.1.4 Fixes Entourage Meeting Invite Issue
As you may know from previous posts, we have both Macs and Windows PCs at home ( think that we even have some CPM and Unix lurking around somewhere).  One benefit is that I get to be the IT administrator for both, although the family uses Windows Read More...

Posted Monday, November 03, 2008 8:33 AM by mthree | 1 Comments

Dude, I'm returning a Dell: the hard drive failed on our new PC
I wanted to share a very frustrating story with you that happened to me last weekend, one that I shared with Dell's customer advocate folks. You may've read my post on the poor customer experience at my neighbouhood Best Buy (the good, the bad... you Read More...

Posted Saturday, September 13, 2008 5:01 PM by mthree | 3 Comments

Running into issues with an update to Windows XP SP3? There's free help available
Patrick Marshall has a weekly column in the The Seattle Times where he answers reader questions "about everything from recovering deleted files to the pros and cons of handheld technology." Today he has a column in which he responded to a reader having Read More...

Posted Saturday, August 09, 2008 6:25 PM by mthree | 1 Comments

Your questions: Where's the best place to look online for support on Microsoft products?
Once again, I received the following question on support... "I just installed Service Pack 3 for [Windows] XP. Where's the best place to look online for support on Microsoft products?" (thanks, Shawn and Paul) For Technical Support on Windows XP Service Read More...

Posted Wednesday, June 11, 2008 5:55 PM by mthree | 1 Comments

Your questions: is there free support for Windows Vista SP1 installation? In a word, yes
I woke up today and logged on to mail to find not one or two messages, but more than a few questions about support from Microsoft on SP1... "Is Microsoft helping customers with SP1 installations?" "If someone went to [Windows Update] last week and downloaded Read More...

Posted Monday, March 24, 2008 8:11 AM by mthree | 2 Comments

Hearing the voice of the customer: learning how to listen and respond
Before we prepared lunch for the kids yesterday, I was forwarded an article from Advertising Age this week, A Digital Conference With Some Humility: Day 2 . In it, editor Matthew Creamer highlighted some of the action at the recent Ad Age Digital Marketing Read More...

Posted Sunday, March 23, 2008 10:23 AM by mthree | 1 Comments

Online search, ChaCha and customer service: there's always room for improvement and innovation
In the article "The Future of Customer Service" on msnbc.com (from - Entrepreneur.com), writer Sarah Pierce looks at the impact of the Internet and now-ubiquitous mobile technology on consumer expectations of customer service. We've come a long way in Read More...

Posted Saturday, February 16, 2008 9:52 AM by mthree | 2 Comments

"You got to know when to hold 'em..." and what to fold into great customer service systems
With a tip of the hat to Kenny Rogers 1979 hit , of interest is this article a friend shared with me this week, When to Walk Away from a Deal in the Harvard Business Review (below is a brief summary of the article on BNET.com) by Geoffrey Cullinan, Jean-Marc Read More...

Posted Wednesday, February 13, 2008 8:42 AM by mthree | 0 Comments

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