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I woke up today and logged on to mail to find not one or two messages, but more than a few questions about support from Microsoft on SP1... "Is Microsoft helping customers with SP1 installations?" "If someone went to [Windows Update] last week and downloaded
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Before we prepared lunch for the kids yesterday, I was forwarded an article from Advertising Age this week, A Digital Conference With Some Humility: Day 2 . In it, editor Matthew Creamer highlighted some of the action at the recent Ad Age Digital Marketing
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In the article "The Future of Customer Service" on msnbc.com (from - Entrepreneur.com), writer Sarah Pierce looks at the impact of the Internet and now-ubiquitous mobile technology on consumer expectations of customer service. We've come a long way in
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With a tip of the hat to Kenny Rogers 1979 hit , of interest is this article a friend shared with me this week, When to Walk Away from a Deal in the Harvard Business Review (below is a brief summary of the article on BNET.com) by Geoffrey Cullinan, Jean-Marc
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This afternoon whilst on vacation (and yes, the kids were accessing the Internet after playing in the snow) we had a problem with the DSL connection at the house. Of course, it necessitated a reset of the DSL modem and wiped the account info and password
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"Thank you for reading our blog today. Your visit is VERY important to us. Please select from the following options. Please make sure you read through to the entire menu because our options have recently changed." OK, not really. All options are still
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In the last issue of BusinessWeek there is an article on "The Ethics of Outsourcing Customer Service " by Bruce Weinstein . "It's a familiar scenario: A product you purchased recently has developed a problem, so you call the company's toll-free number
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This evening on CBS 60 Minutes , Steve Kroft updated his report from earlier this year and gives the Geek Squad their fifteen minutes of fame. Kroft covered the challenges and increasing complexities computers, networking devices and the myriad of consumer
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I missed this article last week. We have an Xbox 360 Wireless Racing Wheel , and one that has taken a back seat to the of Dance Dance Revolution pad. I learned from Gregg Keizer at Computerworld (and various news sites ) that the Wheel should have a free
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Rats. I hate it when an app crashes on my PC, especially when it's caused by an issue with Windows Vista and one of its bundled Microsoft apps. In this case, a mainstream staple of my online use, Windows Photo Gallery . But with Vista, I don't lose any
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This evening whilst trying to set up Dance Dance Revolution for our boys and their friends, we ran into a small problem: no video. Hmmm... Could it be that I set the switch incorrectly on the Xbox 360 Component HD AV Cable ? The cable may be switched
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A quick break for lunch and I saw this come across the news... Windows Vista, Windows XP Service Pack Previews Released IDG News Service - August 07, 2007 "Microsoft confirmed Tuesday that it released preview code for both XP SP3 but still would not say
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Richard J. Dalton reports in Newsday this past Sunday that customer service industry experts report the "inability to reach a live representative is one of the top complaints of consumers calling customer-service centers." I'm sure that it's right up
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I enjoy Jane Wells' blog and live reports on CNBC. This week she looks at poor customer service (sorry, she labels it "hellish "). A friend of Jane's Andy signed up with satellite internet service provider WildBlue.net ... "Barnett signed up in May of
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OK, I'm officially on vacation (I'm lousy at that) but the weekend has been ripe with questions since the press coverage and Peter Moore's letter on Xbox.com . "What do you think about the Xbox 360 warranty extension?" If you missed it... see the Wall
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