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My friend, Sean, has a post from January on how he's not feelin' the love so much from McDonald's , specifically how the company doesn't accept unsolicited proposals. This was sent to me today: http://www.mcdonalds.com/contact/contact_us/unsolicited_ideas.html
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A few posts on DST and time zones on a few MS blogs... The Groove team covers a couple issues you should know about regarding Groove and DST . "These issues might impact you during the October 28th - November 4th window. The issues are detailed in the
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A few weeks ago I noted that Spiceworks IT Desktop -- a very cool and free utility -- really works on Windows XP... but at the time of my post it did not run on Windows Vista. (PC Magazine said in a recent article that this is one of their favourite free
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A few mentions in the news this weekend in the ways that Sprint addresses a few customer service issues, receiving letters from Sprint and customer service alerts . Apparently, if you contact customer service too much, Sprint simply cancels your account.
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First off, enjoy what some are saying is the luckiest day of the year ... Project Kesho is a non-profit organization founded by our son's elementary school teacher, Cathi, and her husband, Ian. It's "dedicated to improving the tomorrows of East African
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This is a very cool and free utility, Spiceworks IT Desktop , which PC Magazine calls in a recent article one of their favourite free small business tools. If you have a number of IP devices in your home, this is also a good tool for creating catalogue
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Of interest is this video clip from BusinessWeek on "Customer Service Champions" from their report earlier in the year , a ranking of the top companies that put the customer first. On tap in the report is a look at how the Ritz-Carlton hotel chain (number
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Following up on my earlier post this week on InfoWeek's question " Does Customer Service Still Exist? " I was not surprised to see the volume of comments added to the blog posting. I also agree with several positive comments, in particular on HP, and
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In William Herman's post Good Customer Service is Sooooo Easy , he tells the story of how one United Airlines captain's attitude and direction elevated the level of customer service and ultimately delighted his passengers (and crew, too). All in the face
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In a world of supersized fries and drinks, the blogger Hal Licino (who notes in his bio that he's an IT expert who "lives for cats, pasta and Harleys") compares the performance of a vintage 1986 Apple Macintosh Plus to a current, 2007 AMD DualCore computer.
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This week Tom Smith of InfoWeek writes in his blog post Does Customer Service Still Exist? Sounds familiar. ;) "In its June issue, Consumer Reports notes that, with the exception of Apple, Best Buy's Geek Squad scored higher in PC problem resolution than
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Ina Fried on CNET has a story and links to the D5 conference Wednesday night discussion with Bill Gates and Steve Jobs. Jim Glass from the Dynamics CRM team has also posted a link to the Bill and Steve D5 Conference discussion on the CRM blog. "This week
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This should qualify as one of your questions, as I was asked on Monday "do you still post your reading lists?" OK, I've slacked off posting my reading lists as I didn't think it was of value, but here we go. Here the list of what I had the chance to go
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Long Zheng reports in his blog earlier this week that "a trademark application in Australia... looks to be for a video-on-demand service from Microsoft yet to be identified has been made available publically." Ars Technica picked up on Zheng's report
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On MSN Money Central news today , Qwest and Verizon rated highly when it comes to fixed-line telephone companies in the most recent American Customer Satisfaction Index (ASCI) customer satisfaction survey. "The ASCI measures customer satisfaction on a
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