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I wanted to share a very frustrating story with you that happened to me last weekend, one that I shared with Dell's customer advocate folks. You may've read my post on the poor customer experience at my neighbouhood Best Buy (the good, the bad... you
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Over the weekend I twittered about a follow up visit to Best Buy. Given the volume of mail I received in response to my post on shopping trips to local Apple Store and my neighbouhood Best Buy (the good, the bad... you get the picture), I thought
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Well, the news has hit publicly, so I can now talk about the coming of help at retail in our new Microsoft Gurus. No, not that Guru . I just twittered about the new technology help coming to a major computer store near you. The "Microsoft
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I twittered over the weekend about my retail experiences at two different stores, a local Best Buy (aka a big box electronics store) and our local Apple Store. I was prompted to visit after I read Matt Richtel's article in the Times , in which Geek
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