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Working on Customer & Partner Satisfaction at Microsoft

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Satisfy Me is the personal blog of
M3 Sweatt, who works on customer
and partner satisfaction with the
product groups at Microsoft.

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Back to the Future: a look at Bill Gates' last day at the office
A quick note: Thanks to Toby for sending over a link to this video clip from BillG’s keynote last night, with a look to the future: his last day at the office. (Friends on my concall right now should enjoy this one. ;) http://www.msnbc.msn.com/id/21134540/#22538447 Read More...

Posted Monday, January 07, 2008 9:48 AM by mthree | 1 Comments

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Technical "Deep-Dive" LiveMeeting today on DST and Time Zones
In about an hour's time, we'll host a Technical "Deep-Dive" Webcast... Monday, September 24, 2007 at 2:00pm Pacific This LiveMeeting Webcast will be hosted by members of our Microsoft DST Team (Joel, Steve, me and a cast of many on the Question Manager), Read More...

Posted Monday, September 24, 2007 12:58 PM by mthree | 2 Comments

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New extended tech chats on daylight saving time 6am-6pm Pacific
As I noted previously, we started hosting technical chats on daylight saving time on thursday . Now we're hosting daily chats starting tomorrow and through March 13th: 2007 daylight saving time transition Q&A Description: The change in start and end Read More...

Posted Friday, February 23, 2007 6:53 PM by mthree | 0 Comments

Microsoft IT webcasts on daylight saving time posted, links to upcoming DST webcasts
Our public webcast of last Tuesday on how our own IT group is handling the changes related to daylight saving time is now available for public access here . We're also offering a series of new webcasts over the next two weeks to help organizations preparing Read More...

Posted Monday, February 19, 2007 9:42 PM by mthree | 0 Comments

Video clip: Microsoft's Rich Kaplan on daylight saving time changes
Our own Rich Kaplan on the local ABC news covering the upcoming daylight saving time changes. "Of course, it's likely not everyone would take that step, said Rich Kaplan, a Microsoft customer service vice president who oversaw the company's Y2K efforts Read More...

Posted Wednesday, February 14, 2007 7:11 PM by mthree | 0 Comments

MSIT Guidance on dealing with daylight saving time at Microsoft
As I noted previously re: our MSIT webcast covering the impact of daylight saving time at Microsoft , here are the links to the documents and guidance the team referenced. MSIT DST Assessment Checklist: http://go.microsoft.com/fwlink/?LinkId=83000 MSIT Read More...

Posted Wednesday, February 14, 2007 6:53 PM by mthree | 1 Comments

MSIT Webcasts on daylight saving time: next one on Friday, Feb. 16
We held a public webcast that was very well attended... I'll include the link when I have it handy. Today we were joined by some of the intrepid folks from MSIT (thanks, Jan, Bob & Mike) as they talked about how Microsoft's Information Technology Read More...

Posted Tuesday, February 13, 2007 6:48 PM by mthree | 1 Comments

Link: CNET's video look at Zune
Video: Microsoft's Zune zooms into CNET Networks - "Due to launch on November 14, the Zune is Microsoft's addition to the growing portable MP3 player market. Today, we got the chance to try one out before they hit store shelves." Read More...

Posted Thursday, November 02, 2006 11:17 AM by mthree | 0 Comments

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Disney: Free Net TV nets "37 million downloads, 1 million visitors a day, 1.5 billion page views"
Last week, CNET News reported that Anne Sweeney, president of the Disney-ABC Television Group, said that their effort to provide current, popular shows has been a success, saying that “free, ad-supported shows are attracting a younger audience that's Read More...

Posted Wednesday, August 30, 2006 2:48 PM by mthree | 3 Comments

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TwC's site on Product Reliability... and "WSYP"
We have a section on Microsoft site that provides an overview on our reliability efforts through our Trustworthy computing effort (aka TwC). We work closely with the group on several efforts (most recently this summer on the Engineering Excellence/Trustworthy Read More...

Posted Tuesday, August 29, 2006 9:17 AM by mthree | 0 Comments

Mike Nash on Securing your Small Business
MikeNash Nash presented an on-demand webcast for the Small Business Summit this past March, and presented a session on "Is Your Business at Risk? Tools To Use." ( View the webcast here. ) "The bad news is there is a lot of bad stuff out there: Malware. Read More...

Posted Monday, August 28, 2006 10:46 PM by mthree | 0 Comments

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From the Expert Zone: Xbox 360 as a Media Center Extender
Got a call this weekend from friends who finally took the plunge and brought home a new Xbox 360 . They already have a Media Center PC and they wanted to know how to configure their new game machine as a Media Center Extender . My response: why read when Read More...

Posted Sunday, August 27, 2006 10:12 PM by mthree | 7 Comments

Eating Dogfood with Energizer, link to case study
We often talk about the importance of eating our own dogfood . See this article from News.Com on "Managing desktops the Microsoft way," which describes the effort Microsoft took on to manage desktop PCs at Energizer . Steve Ballmer discussed the effort Read More...

Posted Monday, August 14, 2006 9:27 AM by mthree | 1 Comments

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