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Satisfy Me

M3 Sweatt's blog, with thoughts on Windows, Customer & Partner Satisfaction, Time and other things at Microsoft

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Satisfy Me is the personal blog of
M3 Sweatt, who works on customer
and partner satisfaction with the
product groups at Microsoft.


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John Dvorak's Second Opinion on Microsoft's business model needs a third opinion: Yours
Today I saw in John Dvorak's Second Opinion column, John says Microsoft's business model is done and that "the age of expensive office software may be near its end". (Also the story is available via http://tinyurl.com/cm8fzn .) "Until now, Read More...

Posted Saturday, March 07, 2009 2:04 PM by mthree | 3 Comments

The Washington Post's Kim Hart 'Technical Difficulties' on the painful Digital TV transition: Obama and the FCC can do something about it
As Kim Hart, Staff Writer for the Washington Post noted in her article today, Technical Difficulties: Switch to Digital TV May Not Be as Smooth as Advertised , many consumers are impacted by the transition to digital television (as I noted noted previously Read More...

Posted Wednesday, January 21, 2009 8:57 AM by mthree | 1 Comments

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From a friend: a suitable short movie on wisdom
I just received this from my incomparable friend, JuliAnn: the Wisdom Book movie: it seemed appropriate to include it here: http://www.wisdombook.org/ Please watch this video. Then take a deep breath and a few glorious minutes to take it in. Ask yourself- Read More...

Posted Sunday, December 07, 2008 4:14 PM by mthree | 1 Comments

If someone says "that's impossible"…
Five days since I posted, as I have been recovering from a cough/virus/whatever , and I was Mr. Mom all weekend long whilst my much better half spent the weekend with friends.  I have this of interest… … from mathoov's Flickr stream. Thanks to Ariel Read More...

Posted Monday, November 10, 2008 8:45 PM by mthree | 1 Comments

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Watching the water level drop
A while ago, Beth (who I first worked with in the Exchange group on DST and now on customer satisfaction improvements) told me a story that she'd heard from her husband in the past. When people leave a large company, it’s like when you remove your hand Read More...

Posted Tuesday, September 16, 2008 11:22 AM by mthree | 1 Comments

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Anticipate your customer's needs, eliminate inconveniences
John Wayne Airport saw that customers were inconvenienced and came up with a simple solution, showing that sometimes more (power plugs) is better... and need not be expensive. Picture this, frequent air travelers: you're at the airport, awaiting a flight, Read More...

Posted Monday, July 28, 2008 10:52 PM by mthree | 1 Comments

PC hardware failing? Repair may not be an offered option
An interesting post today on Consumerist where an HP Customer Service rep comes across with a sales offer ... A reader on Consumerist.com relates an encounter (over chat?) with an HP customer service representative to discuss a hardware failure with his Read More...

Posted Tuesday, June 17, 2008 5:28 PM by mthree | 1 Comments

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Randy Pausch tonite on ABC News (April 9)
I'm off sick today and catching up on mail, whilst the kids are home for spring break. Mayhem ensues. The other day I posted at the top of the things-I've-read list the article on "Lessons from Randy Pausch" in Parade , a not-so-trivial piece in the often Read More...

Posted Wednesday, April 09, 2008 11:48 AM by mthree | 0 Comments

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Zunes as seen by a child: "They're a type of iPod... just bigger"
Out of the mouths of babes, or in this case our soon-to-be seven year old son. Over dinner I asked... CJ, what's a Zune? [he uses a 30GB model for music and videos] CJ: "Zune is a type of iPod, but it's bigger." How is the Zune different from the iPod? Read More...

Posted Friday, February 15, 2008 8:03 PM by mthree | 1 Comments

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Llamas and other helpful options for Valentine's Day
Admit it: you don't have a gift for that special someone tomorrow. (Hello... it's Valentine's Day. My gift for my wife was rescuing her from an awkward spot late today, with apologies to attendees at TechReady.) My old friend, Ben Calica, is working with Read More...

Posted Wednesday, February 13, 2008 10:42 PM by mthree | 1 Comments

Of interest: Bill Gates calls for "creative capitalism" in Davos
Today in the Journal , Robert Guth reports that Bill Gates called for a revision of capitalism at the World Economic Forum 2008 in Davos, Switzerland, what Bill referred to as "creative capitalism" in his speech today ... "In a speech at the World Economic Read More...

Posted Thursday, January 24, 2008 9:52 PM by mthree | 4 Comments

The customer experience is one reason for Amazon.com's success
As much as I prefer to shop at the lowest price, reputable e-tailer for many things, Amazon is one of the places I trust to always have a great customer experience. I still wander around local bookstores and buy books in person (you never know what you Read More...

Posted Saturday, January 05, 2008 9:19 PM by mthree | 2 Comments

Great customer service on a snowy, Sunday afternoon... and they called me
This afternoon whilst on vacation (and yes, the kids were accessing the Internet after playing in the snow) we had a problem with the DSL connection at the house. Of course, it necessitated a reset of the DSL modem and wiped the account info and password Read More...

Posted Sunday, December 30, 2007 9:29 PM by mthree | 1 Comments

Happy holidays
Happy holidays to readers and those of you who stumbled upon my blog. In this holiday season, I trust that you are able to the time with your friends and family: please remember that time is a precious thing. Never waste it. http://blogs.msdn.com/mthree/archive/2007/09/30/time-is-fleeting-093007.asp Read More...

Posted Friday, December 21, 2007 4:01 PM by mthree | 2 Comments

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Bill Gates outlines the skills you need to succeed... which includes listening to customers and partners
Thanks to sriram over on channel8 for a pointer to this article from Bill Gates on "The skills you need to succeed." This is an article written by Bill Gates himself for the BBC Service, http://news.bbc.co.uk/2/hi/business/7142073.stm Related BBC Report Read More...

Posted Monday, December 17, 2007 9:21 AM by mthree | 3 Comments

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