Gotta problem with your Mac? Email Steve Jobs

re: Gotta problem with your Mac? Email Steve Jobs

seshadripv — Sat, 05 Aug 2006 12:42:50 GMT

I am from MSFT support. Escalations work here for the good as well. Normally the Support Guy you work with will send his manager's email id as part of this email's signature. Just shoot a mail of when you are stuck and you will have a response( a very good one) from either or all of the Manager/Support professional/his lead.

re: Gotta problem with your Mac? Email Steve Jobs

M3 Sweatt — Sat, 05 Aug 2006 19:44:36 GMT

Thanks for the comment. Although (disclaimer) I work for the company, I have found that the bulk of my interactions with MS Support have been stellar and helpful.

In one instance where ther tech didn't know the answer, they said so and asked me to wait while they escalated the issue. And I got the right answer (the one that solved the problem), and no, they didn't know I worked for MS.

The people in CSS are the "hardest working folks in show business," so to speak, and some of the most underappreciated.

How to complain (and get results)

Satisfy Me — Sat, 05 Aug 2006 20:53:25 GMT

Thanks to the associate who sent the link this morning to the article in today's Seattle Times, "Firing...

How to complain (and get results)

Satisfy Me — Wed, 11 Oct 2006 07:01:15 GMT

Thanks to the associate who sent the link this morning to the article in today's Seattle Times, "Firing

re: Gotta problem with your Mac? Email Steve Jobs

张鸿 — Sun, 24 Jun 2007 16:46:28 GMT

Please tell me Steve Job's email

re: Gotta problem with your Mac? Email Steve Jobs

mthree — Wed, 27 Jun 2007 11:16:10 GMT

Steve might not like it if I published his direct office line, but I believe that faxes that go to the main Apple campus are routed to his office (see http://www.apple.com/contact/). I suggest that you write a letter or sent a fax to the main offices in Cupertino.

re: Gotta problem with your Mac? Email Steve Jobs

Dimitris — Fri, 28 Sep 2007 03:35:00 GMT

Hi mr steve.

I'm from Greece and a few days ago i have bought the iphone from one super murket(Carrefour) and today when i plugged my iphone to my computer(to put a few things in it) iTunes had start automatically downloading some Software Updates. I didn't realize what was this stuff and then automatically had installed to my iphone and from this hour i can't use at all my phone,something happens and the screen is displaying Activate iPhone. And i can't activate iphone because to my country we didn't have support yet. Please i want to use my phone for music and all other stuff until activate my iphone.

What i can do now? They say that this phone will activate to Greece January 2008. Please do something for me. Tell me what to do to restore my phone. Sorry for my bad English. Thank you.

re: Gotta problem with your Mac? Email Steve Jobs

mthree — Mon, 01 Oct 2007 07:20:10 GMT

Dimitris, I suggest that you visit the Apple support site at http://www.apple.com/support/contact/, as (according to the site) "Mac and iPod customers within 90 days of ownership are eligible for complimentary phone support — one support incident per iPod and unlimited incidents per Mac. iPhone customers are eligible for up to 2 years of technical support with an active AT&T wireless plan subscription."

re: Gotta problem with your Mac? Email Steve Jobs

Olu — Wed, 10 Oct 2007 11:16:57 GMT

Please tell me Steve Job's email