This is a very basic sample of a service level agreement for SharePoint. This would be more typical of providing an SLA to an internal department of an organization. Providing an SLA to an external party would probably include an additional set of items
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Call to action - What parts of governance for SharePoint do you want to hear about? I'll post new topics based on user requests. Just create requests by posting comments at the bottom of this blog. (request it again, even if others have already asked
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