This is a very basic sample of a service level agreement for SharePoint. This would be more typical of providing an SLA to an internal department of an organization. Providing an SLA to an external party would probably include an additional set of items
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Training Material Roadmap Author: Neil Thompson ( neilth@microsoft.com ) Site: Neil’s MSDN Blog page Date: September 2007 Click here for the word document version of this document. Abstract This document provides an extensive series of links to publicly
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