IT to Business: "I won't read your mind"

Investment » IT to Business: "I won’t read your mind"

Investment » IT to Business: "I won’t read your mind" — Sun, 18 May 2008 00:38:50 GMT

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re: IT to Business: "I won't read your mind"

Evan — Sun, 18 May 2008 03:47:19 GMT

I'd love to see you do a post on books..

re: IT to Business: "I won't read your mind"

Gabriel C. — Mon, 19 May 2008 16:42:21 GMT

The big mistake for IT was providing what the customer WANTED and not what the customer NEEDED. There's a huge difference!

re: IT to Business: "I won't read your mind"

khalil — Mon, 19 May 2008 19:38:58 GMT

i like the way you used the example to show that technology alone will not solve business problems. one question i have is that can the balanced scorecard (kaplan and norton) provide me a framework to measure the implementation or improvement of a process

re: IT to Business: "I won't read your mind"

NickMalik — Tue, 20 May 2008 00:05:22 GMT

Hello Khalil,

Kaplan and Norton provide a way to link business strategy to measurables. If you improve a process and it doesn't register on the scorecard, then you spent time doing work that won't affect the things that the business SHOULD care about.

To answer you question: yes, assuming you are improving a process that matters. ;-)

re: IT to Business: "I won't read your mind"

Donald Evans — Tue, 20 May 2008 21:01:14 GMT

This is a timely article. I'm at the beginning of solving a problem in a similar situation, and I'm finding much value in taking a moment to pause and contemplate the suggestions in your article.

I always enjoy reading your anecdotal articles, like this one. They'd make a fascinating book. In the meantime, I continue to enjoy -- and benefit from -- keeping up with your blog.