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shlock (1) - Nigels Retrospective

Nigel Watson, an Architect Advisor at Microsoft, based in Melbourne Australia.
Princess is having a rant

Princess is having a bit of a rant over on blogspot about the shady dealings of a certain well-known internet-based mobile phone ring-tone outfit.  These charlatans took funds out of a prepaid mobile phone account she holds, which would be cool except she never signed up.  They don't have a local phone number on which they can be contacted, and their email-based customer service staff seem to be expert evasionists.

Unfortunately, it seems that she's not the only one out there who has experienced issues with their practices.  Putting my web(vn) hat on, I guess it's a valid business model: start randomly gouging money out of people's phone accounts, and then when they contact you to complain, play dumb forever in the hope they'll just go away.  Niiiice one.

Posted: Thursday, October 26, 2006 8:16 PM by shlock
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Comments

nilsv said:

Nigel,

I've got one word to say to you. ACCC!

Collegue of mine also got burnt with this one.

Cheers,

Nils

# October 26, 2006 7:26 AM

shlock said:

Thanks Nils - yes, I think Princess is planning on making an official complaint to the ACCC.  I think she'd prefer to go to today/tonight or a current affair though - much more exciting :)

# October 26, 2006 8:27 AM
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