From today's IT-Wireless daily mail, "How to Prepare for Mobile Malware; BlackBerry Alternative", making note of the article Push Comes to Shove in Wireless Sector:
"There's an interesting report from research firm WTRS on how mobile device users are getting more frustrated, angrier and disenchanted with mobile technology thanks to clunky user interfaces and stalled functionality features ... The report says users want plug and play features, easy to use applications and better service stability. Just like in any industry, the winning product and tool makers will be those who listen to customer feedback and bring about technologies that meet the needs and solve the problems facing wireless users today."
That's exactly what we're trying to accomplish in the Mobile and Embedded Devices Division here at Microsoft: devise creative and unobtrusive ways to give our customers a voice so they can more easily and seamlessly share with us their ideas, and then respond to those concerns in as close to real-time as possible. We've got some exciting technologies on the short-term horizon that will enable us to do exactly that, so stay tuned to this space next year.
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On an unrelated note, the same article states that the most important verticals in the embedded devices market will converge with important verticals in the wireless business:
"Overall, the predominant wireless sensor markets that will develop over the next year include home automation, commercial control, and industrial automation applications."
This fits nicely with the technology-management and marketing strategies prevalent here in Mobile and Embedded.