http://blogs.msdn.com/olc/archive/2009/07/17/about-microsoft-online-concierge.aspxOur vision: Enable people contact Microsoft with the best online experience and chat services. Online Concierge is: - Technical assistant. Without opening a case, you get instant answers, supports and documentations you need. - Resource locator. We helpen-USCommunityServer 2.1 SP1 (Build: 61025.2)