The default answer to every dialog box is "Cancel"

RE: The default answer to every dialog box is "Cancel"

Jim Causey — Mon, 01 Sep 2003 18:34:00 GMT

Raymond, This isn't a bad idea; however, almost everyone I know, male or female, ignores "Check Engine" lights too. I can't tell you how often I've either been driving a friend's car and noticed the light, or been chatting about someone's car, and heard them say, "Oh yeah, that thing comes on all the time. I've been meaning to take it in." Part of the problem is that mechanics simply reset the light and let people go; another is that they go off easiliy (don't put your gas cap on right? Emissions control computer trips "check engine"). Fundamentally, however, I'm not sure how to get around either of these problems. It completely exasperates me that people ignore "Check Engine" lights and Windows Update messages.

RE: The default answer to every dialog box is "Cancel"

adam smith — Mon, 01 Sep 2003 19:19:00 GMT

An interesting observation, Raymond, but I'd like to suggest that you missed another important detail. Many of the users I interact with and watch (who are computer users, as opposed to enthusiasts) ignore updates because they just want their computer to behave like it always has. They get it to a point where it's reasonably stable and then they want it to stay that way. Even if there is a known flaw or two, they would rather deal with the known problems than have those flaws fixed but have to learn a bunch of new ones. Many users I know are highly suspicious and resistant to updates and upgrades because it will cause what they know and have adapted to to start behaving differently. We in the industry tend to think that anytime we give users new features it's a good thing. Lots of people would just like what they have to not change, but to simply work better.

RE: The default answer to every dialog box is "Cancel"

Florian W. — Mon, 01 Sep 2003 19:35:00 GMT

Hello Raymond One of the things I dislike is the "OK/Cancel/Yes/No" at the message boxes at all. I wondering all the time, why MS doesn't presents verbs for the user to click on. e.g. "Do you want to delete the file" -> [Delete|Skip] I think that verbs are easier for the user, because the user has an action in mind. So he can click the button with the text which is most next to his mind. Translating the verb into [Yes|No] just takes a too high amount of think time.

RE: The default answer to every dialog box is "Cancel"

Michael Moulton — Mon, 01 Sep 2003 19:45:00 GMT

Adam, That's a good point. There have been plenty of horror stories about upgrades that break features that people don't trust automatic updates. They don't want to update until something happens that forces them to (like Blaster did), and even then they do it reluctantly.

RE: The default answer to every dialog box is "Cancel"

rODbegbie — Mon, 01 Sep 2003 19:57:00 GMT

I think that's what MS are aiming at with the "PC Satisfaction" trial. Bringing backups, patches, firewall and virus scanning under one Red/Yellow/Green "light" on your taskbar. If everything's up to date, show Green. If you need to update something -- from patches to out-of-date backups -- show red. Could be interesting to see what route it takes. rOD.

RE: The default answer to every dialog box is "Cancel"

KDobey — Mon, 01 Sep 2003 20:16:00 GMT

As a Software Engineer myself I often wonder if we could time the amount of time a user spent looking at an error dialog. i.e. if a user closes a dialog in 1 or 2 seconds with a cancel operation - then there's a fairly good chance that it wasn't actually read at all. - and you can base futher actions on that. I must say - I really like that in these days in windows (XP/2k) when an error occures in another application the application does not get the focus auto-magically. Instead it flashs on the task bar. So may times i have closed a dialog accidentally because i was typeing and looking the other way (or at the keyboard).

RE: The default answer to every dialog box is "Cancel"

Charles Miller — Mon, 01 Sep 2003 23:16:00 GMT

Well, I guess this is one good reason not to have the regular window-close control on a dialog box: you remove the learned response people have to automatically get rid of popups, which must be pretty pervasive these days. It would be interesting to see if Apple have the same problem with their automatic-update system. In OS X, the "you need to install an upate" launches the Software Update application, presenting you with a fully-fledged application window rather than a dialog. I would guess the more aggressive posture of the application would be afforded more respect by users. Then again, I could be wrong.

RE: The default answer to every dialog box is "Cancel"

James — Tue, 02 Sep 2003 08:12:00 GMT

Message boxes are bad and should not be used. Check out the Alan Cooper book on this.

RE: The default answer to every dialog box is "Cancel"

Ryan Lowe — Tue, 02 Sep 2003 08:27:00 GMT

Charles, you have a great point. I'm a software engineer (ie. not an average user) but I still find Mac OS X's update more proactive and easier to understand. They even distinguish security updates from say, iPod updates so users can pick and choose -- and it's right in your face. I read recently that Microsoft is aiming to split security and feature updates and I think this is a great idea. Like others here have said, people don't like to change something that works unless they have to. So most people would probably agree that security updates are important and features are optional. Make the security updates automatic by default and the feature ones not -- I know automatic updating has its faults, but if geeks can turn it off at least the computer-ignorant majority will have it enabled.

RE: The default answer to every dialog box is "Cancel"

Massimo — Tue, 02 Sep 2003 10:14:00 GMT

I think that you completely missed the point when you want to create a check engine button. My experience tells me that people are scared by technology generally speaking, and computers are the main representative of it. And people is scared by what they don't know, and can not understand. So a Check Engine light for computers with no further detail would simply push people away due to this simple mechanism. I don't know how the Check Engine lights work in american cars, but here in Europe when they turn on you must completely stop your vehicle and stop the engine because something really bad is happening. People appreciate details, especially when they are written in their language, and are pleased to fix some simple issue by themselves. So a well done dialog box will explain what is happening and a details button will open up many well written sentences. This could also make interest in computer raise. Massimo

RE: The default answer to every dialog box is "Cancel"

sebastiaan — Tue, 02 Sep 2003 10:24:00 GMT

The most annoying thing about Microsofts update is the updates itself. How many times did I have to walk this route? : - Start Windows Update - Let Windows check if there's a update for windows update - Let Windows check if there are updates for my computer - Check the important updates and de-select Internet Explorer 6 (don't want it.. I need IE 5.5 for developing) - Select all the updates I want to install - Get a notice that one of the updates cannot be installed in combination of other updates - Download.. - Install.. - Reboot.. - Start Windows Update - Let Windows check if there's a update for windows update (doesn't it keep track of -when- it looked for that?) - Let Windows check if there are updates for my computer (I repeat.. oh no.. I understand.. see below) ... - Why is Internet Explorer 6 marked as -important- update, and several security-fixes not?? - Why does Microsoft still have outdated, unpatched versions of their software for download? An example: You download all updates, patches and fixes, including the latest version of MediaPlayer. Then after rebooting, there a whole list of updates and patches again... including a security-fix for MediaPlayer???? Why???

RE: The default answer to every dialog box is "Cancel"

some — Tue, 02 Sep 2003 15:51:00 GMT

And some of people just have not enough free bandwidth on 14K modems. :)

RE: The default answer to every dialog box is "Cancel"

Joe Dietz — Tue, 02 Sep 2003 18:40:00 GMT

The point is that computers are, at best, awkward tools for most people. When a user starts their computer they just want to open their spreadsheet and get on with the day. To have the computer demand care and attention like some sort of demanding pet is simply not inline with the task. Its as if I picked up a cresent wrench, got under my car and was about to use it and the wrench declared that it would only do this work after I had a short discourse with it about the wrenches emotional state. In short, anything that takes away from the task, devalues the tool.

RE: The default answer to every dialog box is "Cancel"

Alan Kleymeyer — Tue, 02 Sep 2003 22:16:00 GMT

All are good comments but the computer is not a wrench and the user HAS to be a little bit involved. Sure we shield the user as much as possible but at some point, trying to make decisions for the user can be counter productive. Some modifications to the way information is presented, would go a long way (I like Florian's suggestion of using action verbs in the response buttons).

RE: The default answer to every dialog box is "Cancel"

Jerry Kindall — Wed, 03 Sep 2003 21:18:00 GMT

A "Check Engine" light on a computer would be a terrible idea, because it would always be on, because there is always SOMETHING wrong with a computer.

RE: The default answer to every dialog box is "Cancel"

dom — Fri, 12 Sep 2003 13:19:00 GMT

http://dotnetjunkies.com/weblog/d0m1/posts/1559.aspx

RE: The default answer to every dialog box is "Cancel"

Sean Duggan — Thu, 25 Sep 2003 16:58:00 GMT

Most frustrating for me was when I was working as a Lab Monitor for a comptuer lab in the Math and Sciences department. As a monitor, you had to have good hearing, particularly being able to pick out the "Virus Detected" sound and being able to instantly locate where in the room it went off. In the spirit of "I want to print my document and get out of here," users routinely clicked on the button to ignore the virus warning. If it weren't for that distinctive sound, infections would have become much worse, I suspect.

RE: The default answer to every dialog box is "Cancel"

a_developer — Wed, 15 Oct 2003 01:25:00 GMT

"What does this error message say?" "It says, 'Updates are ready to install.'..." It's to blame on all developers thruout the world, that they are a) unwilling and often b) unable to explain in a simple message what the fuzz is all about. What does "Updates are ready to install." say to a user? Nothing. Like 100,000 other dialog boxes in 1000s of applications. Pointless. Put in at a time where the developer thought "Critical point here, maybe ask", but didn't take the time to think what the user has to KNOW to make a decision. Worst are naturally those boxes with a logic of "Deleting file X. Or do you want to keep it? [Yes] [No]"

RE: The default answer to every dialog box is "Cancel"

Hal O'Brien — Sun, 26 Oct 2003 05:40:00 GMT

Here's the example I used to run up against regarding this, and boy was it a peeve of mine: I used to be The Support Guy for a chain of retail shops. Each store had two machines, a "server" and a "register". They were really set up as Windows95 peer-to-peer, but we called one a "server" mostly because it had files the "register" (as in cash register) *had* to have access to in order to run the POS cash register program. This meant that if the machines had to be re-booted, the "server" computer *had* to be up and running first, so the register computer would map to the server's drive, and then get the files. About twice a month, some store or other would re-boot in the wrong order. This meant they saw a scary message that said, roughly, "I can't find the server drive. Do you want me to look for this mapped drive in the future? Y/N" Sure enough, straight to the pattern, the near universal response was "No" just to get the scary message to go away... which meant that even if the store manager then re-booted the machines again in the right order in the future, the register *still* wouldn't find the server, because he'd just told the register to never look for the server. Then they'd call me, and I'd walk them through re-mapping the drive. I have no idea how I'd write that error message differently... But it caused a low-level annoyance time and again for me.

People vs. Computers

Hurricane Blog — Fri, 02 Apr 2004 06:07:00 GMT

A complex part of programming doesn't even involve writing code. I am referring to the interaction between computer programs and people. User interaction is a complex subject that has been the subject of many books. I like what Alan Cooper...

re: The default answer to every dialog box is "Cancel"

Paul Tyng — Mon, 26 Apr 2004 20:40:00 GMT

re: Florian W.'s comment.

I think he hit on something I've seen as an issue. Users don't read the prompt text as you state, they don't want to parse out what yes means and what no means. If yes for windows updates said "Update My Computer" and no said "Do Not Update My Computer" and there was also "Do not Ask me again" (instead of taht damn check box) button that cancelled and disabled update. I think users would most likely be able to handle it. Nobody wants to read instruction manuals, even if they are in the form of pop up dialogs. Give me a few statements and allow me to ignore the text entirely, the less text the more action oriented options the better.

Ok/Cancel means I ahve to think to figure out what they are, just tell me what each button does on the button itself.

re: In order to demonstrate our superior intellect, we will now ask you a question you cannot answer.

The Old New Thing — Tue, 27 Apr 2004 03:39:00 GMT

When in doubt, dither

JD on MX — Tue, 27 Apr 2004 21:53:00 GMT

When in doubt, dither: A Microsoft staffer, who apparently doesn't have a name on his blog but who may work in Longhorn UI, notes how the natural tendency is to click "Cancel" if you're not sure what a dialog is...

re: The default answer to every dialog box is "Cancel"

Ed — Tue, 27 Apr 2004 20:00:00 GMT

But unlike car engines, most software can 'fix itself'. The reason that the software 'asks' for the update is more for the peace of mind of people who are afraid of privacy concerns.

Windows should have on-install settings. How about: Professional and Standard. Standard will automatically update windows, and log all changes. Professional won't, and will give the user more control. Kind of like the old lady who has the mechanics charge her for whatever to her cadillac, and the 17 year old who opens the hood every day to add a bigger 'x factor' to his 1979 firebird.

re: The default answer to every dialog box is "Cancel"

Raymond Chen — Tue, 27 Apr 2004 20:38:00 GMT

Lawyers get reeeaaaaallly nervous when the computer updates itself without explicit user permission. There are thousands of legal jurisdictions in the world, some of which have laws like the Computer Misuse Act, which bans modifications to a computer without the owner's consent.

Your expectations of Refactoring.

jaybaz [MS] WebLog — Sat, 05 Jun 2004 05:01:00 GMT

The procedure entry point SHCreateThreadRef could not be located...

The Old New Thing — Thu, 14 Oct 2004 17:02:00 GMT

Explaining how to fix a problem that cropped up recently.

re: Business Un-Intelligence

The Daily WTF — Fri, 12 Nov 2004 03:08:00 GMT

What do you do when an Error message pops up on your computer?

Brian Hampson - My Life and Things I Find Interest — Sat, 13 Nov 2004 01:12:00 GMT

Attachment Security, Part Deux

KC on Exchange and Outlook — Sun, 05 Jun 2005 03:53:38 GMT

Here's Part One.
OK
this isn't really a continuation of the history, but rather some more
rambling...

Attachment Security, Part Deux

KC on Exchange and Outlook — Sun, 05 Jun 2005 03:53:41 GMT

Here's Part One.
OK
this isn't really a continuation of the history, but rather some more
rambling...

re: Creeping EULAs

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It's Just an Error Message

Scott's Blog — Fri, 06 Oct 2006 03:13:59 GMT

Raymond from The Old New Thing has written a great article to remind us that " The Default Answer

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