Telephony Advisor for Exchange Server 2007

oscartr — Tue, 03 Apr 2007 03:11:00 GMT

Telephony Advisor for Exchange Server 2007

http://www.microsoft.com/technet/prodtechnol/exchange/telephony-advisor.mspx Published: November 1, 2006

Introduction

Deploying Exchange 2007 Unified Messaging (UM) requires integrating Exchange Server 2007 with your organization’s existing telephony system. A successful deployment requires careful analysis of your existing telephony infrastructure and proper planning, which can be a significant challenge to Exchange Administrators who have little or no telephony knowledge. To assist your organization in this aspect, we are making available the following planning resources:

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UM Specialists

These are Systems Integrators who have received technical training on Exchange UM conducted by Microsoft Exchange Engineering Team. To ensure a smooth transition to Exchange UM from legacy voicemail systems, Microsoft recommends all customers to engage the assistance of the UM Specialists. For contact information, visit here.

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Supported VoIP Gateways

Integrating Exchange 2007 UM with TDM-based PBXs requires the use of VoIP gateway(s) to translate the media and signaling data between circuit-switched protocol formats (understood by TDM-based PBXs) and IP-based, packet-switched formats (understood by Exchange 2007 UM). Currently, there are two vendors and several models of VoIP gateways that have been tested and are supported for Exchange 2007 UM, including:

Vendor

Model

Supported Protocols

AudioCodes

MediaPack 114/8 FXO

•	Analog with In-Band DTMF
•	Analog with SMDI

AudioCodes

Mediant 2000

•	T1/E1 CAS
•	T1/E1 Q.SIG

Dialogic

PIMG80PBXDNI

•	Digital Set Emulation

Dialogic

PIMG80LS

•	Analog with In-Band DTMF
•	Analog with SMDI

Dialogic

TIMG300DTI, TIMG600DTI

•	T1 CAS
•	T1/E1 Q.SIG

For more information about AudioCodes MP-114/8 FXO gateways, visit AudioCodes website.

For more information about AudioCodes Mediant gateways, visit AudioCodes website.

For more information on Dialogic gateways, visit Dialogic website.

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Supported PBXs

The following PBXs are supported through AudioCodes gateways (MediaPack-114 FXO, MediaPack-118 FXO and Mediant 2000).

PBX Manufacturer	PBX Model/Type	AudioCodes model “x” – replace with 4 or 8 per need “y” – replace with 1, 2, 4, 8 or 16 per need
Alcatel	OmniPCX 4400	MediaPack 11x/FXO/AC/SIP-0 Mediant2000/ySpans/SIP
Astra	M1000, M2000	Mediant2000/ySpans/SIP
Avaya	Definity G3	MediaPack 11x/FXO/AC/SIP-0 Mediant2000/ySpans/SIP
Avaya	Magix/Merlin	MediaPack 11x/FXO/AC/SIP-0
Avaya	S8300	MediaPack 11x/FXO/AC/SIP-0 Mediant2000/ySpans/SIP
Avaya	S8700	MediaPack 11x/FXO/AC/SIP-0 Mediant2000/ySpans/SIP
Avaya	IP Office	MediaPack 11x/FXO/AC/SIP-0 Mediant2000/ySpans/SIP
NEC	Electra Elite	MediaPack 11x/FXO/AC/SIP-0
NEC	NEAX2400	MediaPack 11x/FXO/AC/SIP-0 Mediant2000/ySpans/SIP/RS232
Nortel	CS-1000M, 1000S, 1000E	Mediant2000/ySpans/SIP
Nortel	Option 81c	Mediant2000/ySpans/SIP
Panasonic	KX-TES824, KX-TEA308	MediaPack 11x/FXO/AC/SIP-0
Panasonic	KX-TDA30, KX-TDA100, KX-TDA200, KX-TDA600	MediaPack 11x/FXO/AC/SIP-0
Siemens	HiCom 150E	MediaPack 11x/FXO/AC/SIP-0
Siemens	HiPath 3550	MediaPack 11x/FXO/AC/SIP-0
Siemens	HiPath 4000	MediaPack 11x/FXO/AC/SIP-0 Mediant2000/ySpans/SIP
Tadiran Telecom	Coral	MediaPack 11x/FXO/AC/SIP-0 Mediant2000/ySpans/SIP

The following PBXs are supported through the Dialogic® PBX IP Media Gateway (PIMG). When an analog PIMG is used, supplemental signaling (RS232 SMDI, MD110 or MCI protocols, or Inband DTMF signaling) is required.

PBX Manufacturer	PBX Model/Type	PIMG Model and additional signaling
Alcatel	Omni PCX 4400	PIMG80LS
Avaya	Definity G3 S8100, S8300, S8700, & S8710 (Communications Mgr SW V2.0 or greater)	PIMG80DNI
Mitel	SX-200D, SX-200 Light, SX-2000 Light, SX-2000 S, SX-2000 VS, SX-200 ICP	PIMG80MTLDNI
Nortel	Meridian 1 - Option 11, 21, 21A, 51, 61, 71, and 81 Meridian SL1 - Generic X11, Release 15 or greater Nortel Communication Server - 1000M, 1000S, 1000E with Rls V3.0 or greater	PIMG80DNI
Nortel	SL 100	PIMG80LS Analog connectivity using SMDI serial protocol
NEC	2000, 2400, 2400 IPX	PIMG80DNI
Siemens	HiCom 300E CS	PIMG80DNI
Siemens	HiCom 300E (European)	PIMG80LS Analog connectivity using Inband DTMF signaling.
Siemens/ROLM	8000 (SW release 80003 or greater) 9000 (All versions) 9751 (All version of SW release 9005) 9751 (SW release 9006.4 or greater)	PIMG80RLMDNI
Siemens	HiPath 4000	PIMG80LS
Ericsson	MD110	PIMG80LS Analog connectivity using the MD110 RS232 protocol
Intecom		PIMG800LS Analog connectivity using SMDI serial protocol
Toshiba	CTX (SW version AR1ME021.00)	PIMG80LS
Others	Various	PIMG80LS Analog connectivity using either Inband DTMF or SMDI

The following PBXs are supported through the Dialogic® T1/E1 Media Gateway (TIMG). The gateway, which comes in single span (TIMG300DTIQ), dual span (TIMG600DTIQ) or quad span (TIMG1200DTIQ) densities, supports the following protocols:

•	T1 CAS
•	T1 QSIG
•	E1 QSIG

If CAS signaling is used, supplemental signaling (RS232 SMDI, MD110 or MCI protocols, or Inband DTMF signaling) is required. If QSIG signaling is used, the PBX must support the supplemental services associated with Call Party Information and the Call Transfer capabilities required by Exchange 2007 UM.

PBX Manufacturer	PBX Model/Type	Required Software Version	Protocol and additional signaling
Alcatel	Omni PCX 4400	Version 3.2.712.5	T1 QSIG E1 QSIG
Avaya	Definity G3	Version 3 or greater	T1 CAS
Avaya	S8500	Manager SW V2.0 or greater	T1 CAS T1 QSIG E1 QSIG
Nortel	Meridian 1 - Option 11	Release 15 or greater, and options 19 and 46 are required	T1 QSIG
Nortel	Communications Server 1000	Version 2121, Release 4	T1 QSIG
NEC	2400 IMX	Release 5200 Dec. 92 1b or greater	CAS (w/ MCI serial protocol)
NEC	2400 IPX	R17 Release 03.46.001	T1 QSIG
Siemens	HiCom 300E CS	Release 9006.4 or greater (Note: North American software load only)	T1 CAS
Siemens	HiPath 4000	V2 SMR 9 SMPO	T1 QSIG E1 QSIG
Mitel	SX-2000 S, SX-2000 VS	LW 34	T1 QSIG E1 QSIG
Mitel	3300	Version 5.1.4.8	T1 QSIG E1 QSIG
Intecom			CAS (w/ SMDI serial protocol)

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Supported IP-PBXs

The following PBXs are supported through direct SIP connection with Exchange Server 2007 UM.

PBX Manufacturer	PBX Model/Type	Required Software Version
Cisco	CallManager	5.0, 5.1
Interactive Intelligence	Customer Interaction Center	2.4
Mitel	3300 CXi, CX / MXe	7.1 UR2

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PBX Configuration Notes

When Microsoft or another company installs Exchange 2007 UM with a new PBX, the installation is documented into a standardized configuration note. Each PBX configuration note contains information about deploying Exchange 2007 UM with a particular PBX. Since PBXs are so diverse and proprietary, PBX planning is probably the most difficult pre-deployment task. To assist you in this planning, we are making available previews of all the PBX configuration notes for your reference. You can use these previews to help decide if Exchange 2007 UM is the appropriate solution for your organization. In each preview, you will find the following:

•

The VoIP gateway, if any, required for this deployment,

•

Authors - individuals or companies that participated in creating this configuration note,

•

Detailed pre-requisites to this deployment, including:

•	Features that need to be enabled/disabled on the PBX,
•	Specialized PBX hardware that needs to be installed,
•	Features that need to be present on the VoIP gateway, and
•	Specific cabling requirements between the PBX and the VoIP gateway.

•

Exchange UM feature limitations (a list of UM features that are not available with a particular PBX configuration).

For the list of available configuration notes, see:

•	PBX Configuration Notes (Previews) - Tested by Microsoft or Gateway Vendor Partners

1.	How many existing phone and/or voicemail users are there in your organization and how many users do you intend to provide with Exchange 2007 UM?
2.	Which PBX(s) do you intend to use for integration with Exchange 2007 UM?
3.	How many PBX(s) does your organization have? Please specify the vendors, types (circuit- or IP-based), models and firmware versions.
4.	Are the PBXs networked? Are they centralized or located in multiple locations?
5.	What voicemail system(s) is your organization currently using? Please specify the vendors, types, models and firmware versions.
6.	How are the voicemail system(s) integrated into your PBX(s) (Analog, T1/E1, PRI, Digital set emulation, VoIP etc)?
7.	Are you currently using voice networking?
8.	What fax service(s) is your organization using? Does the fax system(s) support inbound fax routing to Exchange?
9.	Are you using Automated Attendant system(s)?
10.	Do you require support for phone-only users (i.e., no email)?

Microsoft Information Worker Australia : AudioCodes

Telephony Advisor for Exchange Server 2007

Telephony Advisor for Exchange Server 2007

Related Links

Introduction

UM Specialists

Top 10 Questions You need to Answer

Supported VoIP Gateways

Supported PBXs

Supported IP-PBXs

PBX Configuration Notes