Microsoft Information Worker Australia : Avaya

Busy week in the announcements space this week with Avaya and Mitel

oscartr — Sat, 28 Apr 2007 05:14:00 GMT

Avaya announces 2^nd quarter financial results which has some interesting highlights

· Sales of products grew 8 percent year over year, led by a 15 percent increase in sales of converged voice applications

· Avaya added to its Unified Communications portfolio to make it easier for users of Microsoft Corp. products to communicate and collaborate from the application, location and device that works best for them. Avaya Unified Communications Solutions for Microsoft users integrate Avaya's sophisticated telephony, conferencing and messaging applications with Microsoft Office Communicator, Office Outlook, Office SharePoint, Internet Explorer and Microsoft Live Meeting applications and Windows Mobile 5.0 to provide new value for users at the desktop or on a mobile device.

· Avaya joined the Google Enterprise Professional™ program to develop new capabilities for small businesses around Google's enterprise products. As part on this program, Avaya will develop, market and support offers that integrate Avaya's advanced communications solutions for small businesses with the Google Apps™ Premier Edition, a subscription services solution for email, instant messaging, calendar and Web publishing services.

· The company made significant additions to its suite of Unified Communications solutions for the IBM Lotus® platform. The solutions represent integration with the most current versions of Lotus solutions in addition to extending Avaya's voice communications deeper into the Lotus collaborative environment.

Mitel Announces US$723 Million Agreement to Acquire Inter-Tel

Once completed, the merger creates a market leader in the US and UK SMB IP communications industry, the fastest growing sector of the IP communications market. The private company will have two trusted, customer focused brands and anticipated revenues of over US$800 million, twice those of Mitel today.

I found out about this yesterday at lunch when I bumped into with Gwilym Funnell General Manager - South Pacific at Mitel

Telephony Advisor for Exchange Server 2007

oscartr — Tue, 03 Apr 2007 03:11:00 GMT

Telephony Advisor for Exchange Server 2007

http://www.microsoft.com/technet/prodtechnol/exchange/telephony-advisor.mspx Published: November 1, 2006

Introduction

Deploying Exchange 2007 Unified Messaging (UM) requires integrating Exchange Server 2007 with your organization’s existing telephony system. A successful deployment requires careful analysis of your existing telephony infrastructure and proper planning, which can be a significant challenge to Exchange Administrators who have little or no telephony knowledge. To assist your organization in this aspect, we are making available the following planning resources:

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UM Specialists

These are Systems Integrators who have received technical training on Exchange UM conducted by Microsoft Exchange Engineering Team. To ensure a smooth transition to Exchange UM from legacy voicemail systems, Microsoft recommends all customers to engage the assistance of the UM Specialists. For contact information, visit here.

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Supported VoIP Gateways

Integrating Exchange 2007 UM with TDM-based PBXs requires the use of VoIP gateway(s) to translate the media and signaling data between circuit-switched protocol formats (understood by TDM-based PBXs) and IP-based, packet-switched formats (understood by Exchange 2007 UM). Currently, there are two vendors and several models of VoIP gateways that have been tested and are supported for Exchange 2007 UM, including:

Vendor

Model

Supported Protocols

AudioCodes

MediaPack 114/8 FXO

•	Analog with In-Band DTMF
•	Analog with SMDI

AudioCodes

Mediant 2000

•	T1/E1 CAS
•	T1/E1 Q.SIG

Dialogic

PIMG80PBXDNI

•	Digital Set Emulation

Dialogic

PIMG80LS

•	Analog with In-Band DTMF
•	Analog with SMDI

Dialogic

TIMG300DTI, TIMG600DTI

•	T1 CAS
•	T1/E1 Q.SIG

For more information about AudioCodes MP-114/8 FXO gateways, visit AudioCodes website.

For more information about AudioCodes Mediant gateways, visit AudioCodes website.

For more information on Dialogic gateways, visit Dialogic website.

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Supported PBXs

The following PBXs are supported through AudioCodes gateways (MediaPack-114 FXO, MediaPack-118 FXO and Mediant 2000).

PBX Manufacturer	PBX Model/Type	AudioCodes model “x” – replace with 4 or 8 per need “y” – replace with 1, 2, 4, 8 or 16 per need
Alcatel	OmniPCX 4400	MediaPack 11x/FXO/AC/SIP-0 Mediant2000/ySpans/SIP
Astra	M1000, M2000	Mediant2000/ySpans/SIP
Avaya	Definity G3	MediaPack 11x/FXO/AC/SIP-0 Mediant2000/ySpans/SIP
Avaya	Magix/Merlin	MediaPack 11x/FXO/AC/SIP-0
Avaya	S8300	MediaPack 11x/FXO/AC/SIP-0 Mediant2000/ySpans/SIP
Avaya	S8700	MediaPack 11x/FXO/AC/SIP-0 Mediant2000/ySpans/SIP
Avaya	IP Office	MediaPack 11x/FXO/AC/SIP-0 Mediant2000/ySpans/SIP
NEC	Electra Elite	MediaPack 11x/FXO/AC/SIP-0
NEC	NEAX2400	MediaPack 11x/FXO/AC/SIP-0 Mediant2000/ySpans/SIP/RS232
Nortel	CS-1000M, 1000S, 1000E	Mediant2000/ySpans/SIP
Nortel	Option 81c	Mediant2000/ySpans/SIP
Panasonic	KX-TES824, KX-TEA308	MediaPack 11x/FXO/AC/SIP-0
Panasonic	KX-TDA30, KX-TDA100, KX-TDA200, KX-TDA600	MediaPack 11x/FXO/AC/SIP-0
Siemens	HiCom 150E	MediaPack 11x/FXO/AC/SIP-0
Siemens	HiPath 3550	MediaPack 11x/FXO/AC/SIP-0
Siemens	HiPath 4000	MediaPack 11x/FXO/AC/SIP-0 Mediant2000/ySpans/SIP
Tadiran Telecom	Coral	MediaPack 11x/FXO/AC/SIP-0 Mediant2000/ySpans/SIP

The following PBXs are supported through the Dialogic® PBX IP Media Gateway (PIMG). When an analog PIMG is used, supplemental signaling (RS232 SMDI, MD110 or MCI protocols, or Inband DTMF signaling) is required.

PBX Manufacturer	PBX Model/Type	PIMG Model and additional signaling
Alcatel	Omni PCX 4400	PIMG80LS
Avaya	Definity G3 S8100, S8300, S8700, & S8710 (Communications Mgr SW V2.0 or greater)	PIMG80DNI
Mitel	SX-200D, SX-200 Light, SX-2000 Light, SX-2000 S, SX-2000 VS, SX-200 ICP	PIMG80MTLDNI
Nortel	Meridian 1 - Option 11, 21, 21A, 51, 61, 71, and 81 Meridian SL1 - Generic X11, Release 15 or greater Nortel Communication Server - 1000M, 1000S, 1000E with Rls V3.0 or greater	PIMG80DNI
Nortel	SL 100	PIMG80LS Analog connectivity using SMDI serial protocol
NEC	2000, 2400, 2400 IPX	PIMG80DNI
Siemens	HiCom 300E CS	PIMG80DNI
Siemens	HiCom 300E (European)	PIMG80LS Analog connectivity using Inband DTMF signaling.
Siemens/ROLM	8000 (SW release 80003 or greater) 9000 (All versions) 9751 (All version of SW release 9005) 9751 (SW release 9006.4 or greater)	PIMG80RLMDNI
Siemens	HiPath 4000	PIMG80LS
Ericsson	MD110	PIMG80LS Analog connectivity using the MD110 RS232 protocol
Intecom		PIMG800LS Analog connectivity using SMDI serial protocol
Toshiba	CTX (SW version AR1ME021.00)	PIMG80LS
Others	Various	PIMG80LS Analog connectivity using either Inband DTMF or SMDI

The following PBXs are supported through the Dialogic® T1/E1 Media Gateway (TIMG). The gateway, which comes in single span (TIMG300DTIQ), dual span (TIMG600DTIQ) or quad span (TIMG1200DTIQ) densities, supports the following protocols:

•	T1 CAS
•	T1 QSIG
•	E1 QSIG

If CAS signaling is used, supplemental signaling (RS232 SMDI, MD110 or MCI protocols, or Inband DTMF signaling) is required. If QSIG signaling is used, the PBX must support the supplemental services associated with Call Party Information and the Call Transfer capabilities required by Exchange 2007 UM.

PBX Manufacturer	PBX Model/Type	Required Software Version	Protocol and additional signaling
Alcatel	Omni PCX 4400	Version 3.2.712.5	T1 QSIG E1 QSIG
Avaya	Definity G3	Version 3 or greater	T1 CAS
Avaya	S8500	Manager SW V2.0 or greater	T1 CAS T1 QSIG E1 QSIG
Nortel	Meridian 1 - Option 11	Release 15 or greater, and options 19 and 46 are required	T1 QSIG
Nortel	Communications Server 1000	Version 2121, Release 4	T1 QSIG
NEC	2400 IMX	Release 5200 Dec. 92 1b or greater	CAS (w/ MCI serial protocol)
NEC	2400 IPX	R17 Release 03.46.001	T1 QSIG
Siemens	HiCom 300E CS	Release 9006.4 or greater (Note: North American software load only)	T1 CAS
Siemens	HiPath 4000	V2 SMR 9 SMPO	T1 QSIG E1 QSIG
Mitel	SX-2000 S, SX-2000 VS	LW 34	T1 QSIG E1 QSIG
Mitel	3300	Version 5.1.4.8	T1 QSIG E1 QSIG
Intecom			CAS (w/ SMDI serial protocol)

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Supported IP-PBXs

The following PBXs are supported through direct SIP connection with Exchange Server 2007 UM.

PBX Manufacturer	PBX Model/Type	Required Software Version
Cisco	CallManager	5.0, 5.1
Interactive Intelligence	Customer Interaction Center	2.4
Mitel	3300 CXi, CX / MXe	7.1 UR2

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PBX Configuration Notes

When Microsoft or another company installs Exchange 2007 UM with a new PBX, the installation is documented into a standardized configuration note. Each PBX configuration note contains information about deploying Exchange 2007 UM with a particular PBX. Since PBXs are so diverse and proprietary, PBX planning is probably the most difficult pre-deployment task. To assist you in this planning, we are making available previews of all the PBX configuration notes for your reference. You can use these previews to help decide if Exchange 2007 UM is the appropriate solution for your organization. In each preview, you will find the following:

•

The VoIP gateway, if any, required for this deployment,

•

Authors - individuals or companies that participated in creating this configuration note,

•

Detailed pre-requisites to this deployment, including:

•	Features that need to be enabled/disabled on the PBX,
•	Specialized PBX hardware that needs to be installed,
•	Features that need to be present on the VoIP gateway, and
•	Specific cabling requirements between the PBX and the VoIP gateway.

•

Exchange UM feature limitations (a list of UM features that are not available with a particular PBX configuration).

For the list of available configuration notes, see:

•	PBX Configuration Notes (Previews) - Tested by Microsoft or Gateway Vendor Partners

NSC snags NSW Health VoIP deal

oscartr — Tue, 03 Apr 2007 02:11:00 GMT

NSC snags NSW Health VoIP deal.

Ben Woodehead MARCH 28, 2007

http://australianit.news.com.au/articles/0,7204,21462320%5E15317%5E%5Enbv%5E15306,00.html

NSW Health computer services unit HealthTechnology will install internet telephones throughout its network of urban and regional offices as it chases capital and labour savings.

The business unit, which sits underneath the NSW Department of Health's corporate arm, the Health Administration Corporation, awarded a contract for the project to communications integrator NSC Enterprise Solutions.

Under the deal NSC will supply and manage a voice over IP system that will operate across HealthTechnology's five offices. The IP telephony platform will use technology from Avaya.

NSC will provide project management, implementation and ongoing support for the IP system while HealthTechnology will provide and maintain the data network that the new phone system will operate over.

"The new solution not only provides HealthTechnology with a strong platform for growth, but also gives us the capacity to make excess capacity available to other government departments," HealthTechnology chief information officer Denis Nosworthy said in a statement.

HealthTechnology is consolidating information systems used by hospitals across NSW following the recent amalgamation of the state's area health services.

New Polycom Managing Director for Australia and New Zealand

oscartr — Tue, 03 Apr 2007 01:49:00 GMT

Polycom loses local head

http://www.zdnet.com.au/news/communications/soa/Polycom_loses_local_head/0,130061791,339274634,00.htm

By Renai LeMay, ZDNet Australia 02 April 2007 11:46 AM

update Videoconferencing vendor Polycom has a new Australia and New Zealand managing director, with incumbent James Anderson unexpectedly flagging his departure in the next month for parts unknown.

Anderson told ZDNet Australia this morning he was still in discussions regarding his future after Polycom, but would leave the vendor after his notice period. Anderson had held the top job since June 2004.

Polycom this morning issued a statement naming Michael S Chetner as the new managing director, but without mentioning Anderson's fate. Chetner was previously the vendor's director of Sales Operations for the Asia-Pacific region, a position he has held since March 2005.

The executive has also worked for miner BHP Billiton and will report directly to Hansjoerg Wagner, Polycom's Asia Pacific regional managing director and vice president of Sales.

"Chetner will be spearheading Polycom's investment plan in the Australia and New Zealand markets, which is strengthened by the recent acquisition of [wireless communications vendor] SpectraLink. The launch of a new Polycom Melbourne office and an aggressive hiring plan are already in the pipeline," said the vendor's statement.

Chetner told ZDNet Australia by telephone this morning that his immediate priorities would see him focus on Polycom's strategic partnerships with large vendors such as Alcatel-Lucent, Avaya, Microsoft, IBM and Cisco.

"With our solution, we can tag along with a lot of these partners to add value to not only themselves, but to obviously the channels and increase the value proposition to our mutual customers, and new customers as well," he said.

In his previous role, Chetner was also based in Sydney, although he also reported to Wagner then, due to his regional role.

Unified Communications Market in Australia Version 1.0 Definition

oscartr — Wed, 28 Mar 2007 08:25:00 GMT

I have made a listing of the players in the Australian Unified Communications market place.

The reason I am putting this listing out is making sure everyone locally is connecting with the right organisations

Unified Communications means all industry players need to work together for the benefit of our joint customers

Tell me if I am missing some great local market players.

Let me know if you would like your Unified Communications solution highlighted on our Unified Communications Down Under Blog

3D Networks	Gartner	PolyCom
Adtech Global Solutions	Genesys	Professional Advantage
Alcatel	gen-i	Propensity International
Allcom Networks Pty Ltd	Getronics	Schepisi Communications
Alphawest	Global Connect	Siemens
Avanade	HandsOn Systems	Solutions IT
Avaya	HP	Southern Cross Computer Systems
Blue Arc	IBM	StarCom
BroadReach	I-Comm	Strategic Data Management
C4 Systems Pty Ltd	Integ	TANDBERG
Calltime	IPFX	Tecala
Cisco	KAZ Group	Telsyte
Commander	L7 Solutions	Telstra
Computer Systems (Australia)	LongNeck Consulting	The Frame Group
Computer Telephone Integration	Market Clarity	Total Network Support Pty Ltd
CSC	Message Manager	Unique World Group
Data #3	Mitel	Unisys
Dimension Data	NEC	VoIP Pty Ltd
EDS	Netstar	Webcentral
EMC	New Era Communications	Westan Australia Pty Ltd
Essential Data + Voice	Nortel	Xtream
Frost & Sullivan	NSC	Zeacom
Fujitsu	OBS
	Optus
	Ovum

1.	How many existing phone and/or voicemail users are there in your organization and how many users do you intend to provide with Exchange 2007 UM?
2.	Which PBX(s) do you intend to use for integration with Exchange 2007 UM?
3.	How many PBX(s) does your organization have? Please specify the vendors, types (circuit- or IP-based), models and firmware versions.
4.	Are the PBXs networked? Are they centralized or located in multiple locations?
5.	What voicemail system(s) is your organization currently using? Please specify the vendors, types, models and firmware versions.
6.	How are the voicemail system(s) integrated into your PBX(s) (Analog, T1/E1, PRI, Digital set emulation, VoIP etc)?
7.	Are you currently using voice networking?
8.	What fax service(s) is your organization using? Does the fax system(s) support inbound fax routing to Exchange?
9.	Are you using Automated Attendant system(s)?
10.	Do you require support for phone-only users (i.e., no email)?

Microsoft Information Worker Australia : Avaya

Busy week in the announcements space this week with Avaya and Mitel

Telephony Advisor for Exchange Server 2007

Telephony Advisor for Exchange Server 2007

Related Links

Introduction

UM Specialists

Top 10 Questions You need to Answer

Supported VoIP Gateways

Supported PBXs

Supported IP-PBXs

PBX Configuration Notes

NSC snags NSW Health VoIP deal

New Polycom Managing Director for Australia and New Zealand

Unified Communications Market in Australia Version 1.0 Definition