Federation, federation, federation

oscartr — Sat, 28 Apr 2007 07:34:00 GMT

It’s my most fun and mind altering question for customers, partners, journalists and analysts

Federation is the ability to share presence beyond your own company.

How does it help you?

· Would your relationship with your customers improve if you knew they were on vacation before you tried to contact they?

· Would you like to know if your customers were on the telephone or conference call before you called them?

· Would you like to know if your customers were out of the office before you call?

These are just some of the ways federation can improve communications whilst allowing users to protect their own privacy.

Real world experience for me, I know I do 80% more business with partners who are federated with me – they love it and so do I.

Faster decisions and first time contact – exactly what I need to make my life easier.

Check out the attached document to see what it looks like today using Live Communications Server 2005

Do you want to learn how to federate? Here is the documentation

A very short list of people of some of the organisations that have set up federation with Microsoft

I know it's very early days for the industry in terms of federation, so lets hear from you

Like to add you name to the list and start seeing the benefits for you and your customers too – send me an email

Microsoft Information Worker Australia : Genesys Labs