Microsoft Information Worker Australia : Nortel

Australian Unified Communications Leaders – Chris Luxford CEO 3D Networks

oscartr — Thu, 19 Apr 2007 12:04:00 GMT

Name	Chris Luxford
Your title	CEO
Your organisation	3D Networks
Favourite movie	One Crazy Summer
Favourite book	The Stand (Stephen King)
The question you get asked most often by your customers about Unified Communications	Is it real? A lot of customers hear about it and think it's just a new buzz word for VoIP or IP Tel. A lot believe desktop messaging is UC or IM (which they then say is free) is UC. As you explain the full solution encompassing presence, voice, video, IM, collab tools, device agnostic, and profile management they start to see UC as something quite different and then want to understand more about it, how it works, where the real underlying value is and what it takes to get there.
Other than your own organisation, which company do you collaborate the most with around Unified Communications?	We probably collaborate mostly with Nortel. We run the same unified comms solutions as them and use it a lot to improve the ways our teams collaborate. The additional productivity, ease and intelligence achieved is extremely valuable.
Your bold prediction for unified communication is that by 2010 …	We will communicate without boundaries, we will have a single contact address and will be reached on multiple devices at anytime, anywhere by that address. The technology exists today but it needs to penetrate devices.

Telephony Advisor for Exchange Server 2007

oscartr — Tue, 03 Apr 2007 03:11:00 GMT

Telephony Advisor for Exchange Server 2007

http://www.microsoft.com/technet/prodtechnol/exchange/telephony-advisor.mspx Published: November 1, 2006

Introduction

Deploying Exchange 2007 Unified Messaging (UM) requires integrating Exchange Server 2007 with your organization’s existing telephony system. A successful deployment requires careful analysis of your existing telephony infrastructure and proper planning, which can be a significant challenge to Exchange Administrators who have little or no telephony knowledge. To assist your organization in this aspect, we are making available the following planning resources:

Top of page

UM Specialists

These are Systems Integrators who have received technical training on Exchange UM conducted by Microsoft Exchange Engineering Team. To ensure a smooth transition to Exchange UM from legacy voicemail systems, Microsoft recommends all customers to engage the assistance of the UM Specialists. For contact information, visit here.

Top of page

Supported VoIP Gateways

Integrating Exchange 2007 UM with TDM-based PBXs requires the use of VoIP gateway(s) to translate the media and signaling data between circuit-switched protocol formats (understood by TDM-based PBXs) and IP-based, packet-switched formats (understood by Exchange 2007 UM). Currently, there are two vendors and several models of VoIP gateways that have been tested and are supported for Exchange 2007 UM, including:

Vendor

Model

Supported Protocols

AudioCodes

MediaPack 114/8 FXO

•	Analog with In-Band DTMF
•	Analog with SMDI

AudioCodes

Mediant 2000

•	T1/E1 CAS
•	T1/E1 Q.SIG

Dialogic

PIMG80PBXDNI

•	Digital Set Emulation

Dialogic

PIMG80LS

•	Analog with In-Band DTMF
•	Analog with SMDI

Dialogic

TIMG300DTI, TIMG600DTI

•	T1 CAS
•	T1/E1 Q.SIG

For more information about AudioCodes MP-114/8 FXO gateways, visit AudioCodes website.

For more information about AudioCodes Mediant gateways, visit AudioCodes website.

For more information on Dialogic gateways, visit Dialogic website.

Top of page

Supported PBXs

The following PBXs are supported through AudioCodes gateways (MediaPack-114 FXO, MediaPack-118 FXO and Mediant 2000).

PBX Manufacturer	PBX Model/Type	AudioCodes model “x” – replace with 4 or 8 per need “y” – replace with 1, 2, 4, 8 or 16 per need
Alcatel	OmniPCX 4400	MediaPack 11x/FXO/AC/SIP-0 Mediant2000/ySpans/SIP
Astra	M1000, M2000	Mediant2000/ySpans/SIP
Avaya	Definity G3	MediaPack 11x/FXO/AC/SIP-0 Mediant2000/ySpans/SIP
Avaya	Magix/Merlin	MediaPack 11x/FXO/AC/SIP-0
Avaya	S8300	MediaPack 11x/FXO/AC/SIP-0 Mediant2000/ySpans/SIP
Avaya	S8700	MediaPack 11x/FXO/AC/SIP-0 Mediant2000/ySpans/SIP
Avaya	IP Office	MediaPack 11x/FXO/AC/SIP-0 Mediant2000/ySpans/SIP
NEC	Electra Elite	MediaPack 11x/FXO/AC/SIP-0
NEC	NEAX2400	MediaPack 11x/FXO/AC/SIP-0 Mediant2000/ySpans/SIP/RS232
Nortel	CS-1000M, 1000S, 1000E	Mediant2000/ySpans/SIP
Nortel	Option 81c	Mediant2000/ySpans/SIP
Panasonic	KX-TES824, KX-TEA308	MediaPack 11x/FXO/AC/SIP-0
Panasonic	KX-TDA30, KX-TDA100, KX-TDA200, KX-TDA600	MediaPack 11x/FXO/AC/SIP-0
Siemens	HiCom 150E	MediaPack 11x/FXO/AC/SIP-0
Siemens	HiPath 3550	MediaPack 11x/FXO/AC/SIP-0
Siemens	HiPath 4000	MediaPack 11x/FXO/AC/SIP-0 Mediant2000/ySpans/SIP
Tadiran Telecom	Coral	MediaPack 11x/FXO/AC/SIP-0 Mediant2000/ySpans/SIP

The following PBXs are supported through the Dialogic® PBX IP Media Gateway (PIMG). When an analog PIMG is used, supplemental signaling (RS232 SMDI, MD110 or MCI protocols, or Inband DTMF signaling) is required.

PBX Manufacturer	PBX Model/Type	PIMG Model and additional signaling
Alcatel	Omni PCX 4400	PIMG80LS
Avaya	Definity G3 S8100, S8300, S8700, & S8710 (Communications Mgr SW V2.0 or greater)	PIMG80DNI
Mitel	SX-200D, SX-200 Light, SX-2000 Light, SX-2000 S, SX-2000 VS, SX-200 ICP	PIMG80MTLDNI
Nortel	Meridian 1 - Option 11, 21, 21A, 51, 61, 71, and 81 Meridian SL1 - Generic X11, Release 15 or greater Nortel Communication Server - 1000M, 1000S, 1000E with Rls V3.0 or greater	PIMG80DNI
Nortel	SL 100	PIMG80LS Analog connectivity using SMDI serial protocol
NEC	2000, 2400, 2400 IPX	PIMG80DNI
Siemens	HiCom 300E CS	PIMG80DNI
Siemens	HiCom 300E (European)	PIMG80LS Analog connectivity using Inband DTMF signaling.
Siemens/ROLM	8000 (SW release 80003 or greater) 9000 (All versions) 9751 (All version of SW release 9005) 9751 (SW release 9006.4 or greater)	PIMG80RLMDNI
Siemens	HiPath 4000	PIMG80LS
Ericsson	MD110	PIMG80LS Analog connectivity using the MD110 RS232 protocol
Intecom		PIMG800LS Analog connectivity using SMDI serial protocol
Toshiba	CTX (SW version AR1ME021.00)	PIMG80LS
Others	Various	PIMG80LS Analog connectivity using either Inband DTMF or SMDI

The following PBXs are supported through the Dialogic® T1/E1 Media Gateway (TIMG). The gateway, which comes in single span (TIMG300DTIQ), dual span (TIMG600DTIQ) or quad span (TIMG1200DTIQ) densities, supports the following protocols:

•	T1 CAS
•	T1 QSIG
•	E1 QSIG

If CAS signaling is used, supplemental signaling (RS232 SMDI, MD110 or MCI protocols, or Inband DTMF signaling) is required. If QSIG signaling is used, the PBX must support the supplemental services associated with Call Party Information and the Call Transfer capabilities required by Exchange 2007 UM.

PBX Manufacturer	PBX Model/Type	Required Software Version	Protocol and additional signaling
Alcatel	Omni PCX 4400	Version 3.2.712.5	T1 QSIG E1 QSIG
Avaya	Definity G3	Version 3 or greater	T1 CAS
Avaya	S8500	Manager SW V2.0 or greater	T1 CAS T1 QSIG E1 QSIG
Nortel	Meridian 1 - Option 11	Release 15 or greater, and options 19 and 46 are required	T1 QSIG
Nortel	Communications Server 1000	Version 2121, Release 4	T1 QSIG
NEC	2400 IMX	Release 5200 Dec. 92 1b or greater	CAS (w/ MCI serial protocol)
NEC	2400 IPX	R17 Release 03.46.001	T1 QSIG
Siemens	HiCom 300E CS	Release 9006.4 or greater (Note: North American software load only)	T1 CAS
Siemens	HiPath 4000	V2 SMR 9 SMPO	T1 QSIG E1 QSIG
Mitel	SX-2000 S, SX-2000 VS	LW 34	T1 QSIG E1 QSIG
Mitel	3300	Version 5.1.4.8	T1 QSIG E1 QSIG
Intecom			CAS (w/ SMDI serial protocol)

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Supported IP-PBXs

The following PBXs are supported through direct SIP connection with Exchange Server 2007 UM.

PBX Manufacturer	PBX Model/Type	Required Software Version
Cisco	CallManager	5.0, 5.1
Interactive Intelligence	Customer Interaction Center	2.4
Mitel	3300 CXi, CX / MXe	7.1 UR2

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PBX Configuration Notes

When Microsoft or another company installs Exchange 2007 UM with a new PBX, the installation is documented into a standardized configuration note. Each PBX configuration note contains information about deploying Exchange 2007 UM with a particular PBX. Since PBXs are so diverse and proprietary, PBX planning is probably the most difficult pre-deployment task. To assist you in this planning, we are making available previews of all the PBX configuration notes for your reference. You can use these previews to help decide if Exchange 2007 UM is the appropriate solution for your organization. In each preview, you will find the following:

•

The VoIP gateway, if any, required for this deployment,

•

Authors - individuals or companies that participated in creating this configuration note,

•

Detailed pre-requisites to this deployment, including:

•	Features that need to be enabled/disabled on the PBX,
•	Specialized PBX hardware that needs to be installed,
•	Features that need to be present on the VoIP gateway, and
•	Specific cabling requirements between the PBX and the VoIP gateway.

•

Exchange UM feature limitations (a list of UM features that are not available with a particular PBX configuration).

For the list of available configuration notes, see:

•	PBX Configuration Notes (Previews) - Tested by Microsoft or Gateway Vendor Partners

Australian customer taking the next steps with Unified Communications

oscartr — Thu, 29 Mar 2007 07:56:00 GMT

It's all about location for Mirvac's VoIP migration Part of unified comms strategy

http://www.computerworld.com.au/index.php?id=1577392770&eid=-6787

Darren Pauli 29/03/2007 12:17:25

Real estate giant Mirvac's new five-story Sydney CDB complex will house the first VoIP implementation of a planned enterprise-wide IP phone system roll out.

The network will run in parallel with Mirvac's existing Nortel PABX system, and will use a combination of Nortel's CS (Communication Server) 1000 IP phone system, formerly Succession 1000, and Microsoft Exchange 2007 and Office Communicator with about 40 IP phone handsets.

CS 1000 will be rolled out for Mirvac Group's nine offices across Sydney, Brisbane, Perth, Canberra, Melbourne and Auckland.

Mirvac IT general manager, Chris Kennett, said more than 500 staff will migrate to VoIP.

"The initial driver was the move to the city and we took the opportunity to make sure we implemented a unified communications infrastructure which would take the organisation forward," Kennett said.

"The solution incorporates voice mail to [Microsoft] Exchange, fax to desktop, [Microsoft] Presence, and Instant Messaging in the one user interface.

"The solution is a hybrid with a small percentage of IP telephony to provide an IP-ready infrastructure, and we are already looking at rolling IP telephony out to our new Hotels' Central Reservations Office [and] eventually across the Group."

Scheduled for completion in mid-July, the project is the first local sale for the newly-formed Innovative Communications Alliance between Nortel and Microsoft.

Kennett said Mirvac expects significant improvements in communications between its geographically dispersed business units because the system leverages its existing data and telecommunications infrastructure.

Mirvac manages more than $24.7 billion of business across the real estate, funds management and hotel management industries and selected 3D Networks to implement the project.

Nortel and Microsoft to Deliver Carrier-Hosted Unified Communications

oscartr — Thu, 29 Mar 2007 01:39:00 GMT

Nortel and Microsoft to Deliver Carrier-Hosted Unified Communications

New Converged Office Innovations Benefit Service Providers and Businesses Alike MARCH 28, 2007

ORLANDO – Nortel* [NYSE/TSX: NT] and Microsoft Corp. are expanding their efforts to drive the widespread adoption of unified communications among businesses around the world. Building on their existing Innovative Communications Alliance (ICA), the companies plan to offer solutions that will enable service providers to deliver comprehensive unified communications services to small and medium business (SMBs) and enterprises.

Nortel and Microsoft’s alliance will allow carriers to host unified business communication and collaboration services for their business customers, including e-mail, instant messaging, VoIP, click-to-call, video conferencing and other multimedia services. This will enable carriers to derive greater value from their existing network investments and resources, while allowing SMBs and enterprises to benefit from unified communications without bearing the burden of purchasing, installing and managing additional network infrastructure.

Nortel announced the companies’ new carrier-hosted converged office solution in Orlando at Inform 2007, Nortel’s carrier user group conference that is attended by more than 300 global carrier customers.

“We are experiencing a dynamic restructuring of the communication landscape, transforming it from disparate computing and infrastructure networks to an integrated communication experience,” said Tom Valovic, IDC’s program director for VOIP Infrastructure. “New and collaborative business models involving both IT and telecom suppliers will be a major element in this transformation going forward. The Nortel-Microsoft alliance and its extension into the carrier space is an excellent example of a market response targeting new business opportunities presented by this changing landscape.”

“As one of the world’s leading providers to both carriers and enterprises, Nortel is uniquely positioned to identify and address challenges that cross the boundary between public and private networks,” said Richard Lowe, president, Carrier Networks, Nortel. “With these carrier solutions we can deliver feature-rich unified communications to small and medium-sized enterprises through the carrier partners that host their voice services today. Together Nortel and Microsoft are eliminating challenges that SMBs face when sourcing professional grade communications, by stripping the burden of complexity from the enterprise back office.”

Building on their existing Innovative Communications Alliance, Nortel will integrate its Communication Server 2000 (CS 2000) softswitch with the Microsoft® Solution for Hosted Messaging and Collaboration, which incorporates hosted versions of Microsoft’s familiar, world-class enterprise products Microsoft Exchange, Microsoft Office Live Communications Server and Windows® SharePoint® Services. In addition, Nortel will provide a full range of convergence integration services from the Nortel Global Services portfolio that can accelerate and expedite all stages of a unified communications deployment to unify disparate modes of communication into a seamless model integrating business processes at the applications level. The companies intend to begin field trials the second half of 2007 with general availability planned by the end of the year.

The integrated solutions will enable service providers to offer subscribers combined telephony, e-mail, collaboration, presence, instant messaging and desktop services. With these hosted communications solutions offerings, service providers will be able to equip SMB and enterprise workers with advanced tools such as click- to-call, as well as traditional voice communications and in/outbound dialing from their Microsoft Office Communicator desktop client. In addition, workers will be able to place and receive calls and access their calendars and contacts from their PC or desktop telephone whether they are sitting at their desk, working from their home office or from their hotel rooms while traveling.

“In the anywhere, anytime world we live in, business users want easy access to all of their communications tools, regardless of location, type of device or time of day,” said Michael O’Hara, general manager, Communications Sector, Microsoft. “Microsoft and Nortel, working with service providers around the globe, are making it easier than ever for businesses of all sizes to get the rich communications services they want, wherever they want, whenever they want them.”

Nortel’s Global Services portfolio is focused on smoothing the transition to a secure, optimally converged network environment. Nortel’s services lifecycle approach is focused on easing the transition to a secure, optimally converged network environment by mitigating technology and network complexity and optimizing performance throughout the lifecycle of the network.

About Nortel

Nortel is a recognized leader in delivering communications capabilities that make the promise of Business Made Simple a reality for our customers. Our next-generation technologies, for both service provider and enterprise networks, support multimedia and business-critical applications. Nortel’s technologies are designed to help eliminate today’s barriers to efficiency, speed and performance by simplifying networks and connecting people to the information they need, when they need it. Nortel does business in more than 150 countries around the world. For more information, visit Nortel on the Web at www.nortel.com. For the latest Nortel news, visit www.nortel.com/news.

Unified Communications Market in Australia Version 1.0 Definition

oscartr — Wed, 28 Mar 2007 08:25:00 GMT

I have made a listing of the players in the Australian Unified Communications market place.

The reason I am putting this listing out is making sure everyone locally is connecting with the right organisations

Unified Communications means all industry players need to work together for the benefit of our joint customers

Tell me if I am missing some great local market players.

Let me know if you would like your Unified Communications solution highlighted on our Unified Communications Down Under Blog

3D Networks	Gartner	PolyCom
Adtech Global Solutions	Genesys	Professional Advantage
Alcatel	gen-i	Propensity International
Allcom Networks Pty Ltd	Getronics	Schepisi Communications
Alphawest	Global Connect	Siemens
Avanade	HandsOn Systems	Solutions IT
Avaya	HP	Southern Cross Computer Systems
Blue Arc	IBM	StarCom
BroadReach	I-Comm	Strategic Data Management
C4 Systems Pty Ltd	Integ	TANDBERG
Calltime	IPFX	Tecala
Cisco	KAZ Group	Telsyte
Commander	L7 Solutions	Telstra
Computer Systems (Australia)	LongNeck Consulting	The Frame Group
Computer Telephone Integration	Market Clarity	Total Network Support Pty Ltd
CSC	Message Manager	Unique World Group
Data #3	Mitel	Unisys
Dimension Data	NEC	VoIP Pty Ltd
EDS	Netstar	Webcentral
EMC	New Era Communications	Westan Australia Pty Ltd
Essential Data + Voice	Nortel	Xtream
Frost & Sullivan	NSC	Zeacom
Fujitsu	OBS
	Optus
	Ovum

Big month at VoiceCon

oscartr — Tue, 27 Mar 2007 15:16:00 GMT

Microsoft Set to Deliver Enhanced VoIP Solutions, Lead Unified Communications Shift to Software. Microsoft predicts that in the next three years 100 million Office customers will click to call.

Microsoft to Release Public Beta Technology to Transform VoIP for Businesses – Webcast: Microsoft Business Division President Jeff Raikes discusses the power of software, and the potential of products like Microsoft Office Communications Server 2007 and Office Communicator 2007 to improve business communication with enhanced voice over Internet protocol (VoIP)

Office Communications Server 2007 Beta - get notified when the beta software is ready to download!

Microsoft Exchange Server 2007 Unified Messaging Power-Up Training for Partners

Nortel Builds on its Unified Communications Vision, Solutions Portfolio

Cisco Expands Microsoft Interoperability to Address Customer And Partner Demand – The only customer and partner quoted in this release is from Australia – showing how we lead the world

Mitel to Unveil Latest Enhancements to its Unified Communications Portfolio at VoiceCon Spring 2007

NEC announces enhancements to UNIVERGE Unified Communications Portfolio

RADVISION® to Demonstrate Advanced Video Solutions for Unified Communications at Spring VoiceCon 200

Siemens HiPath Xpressions Delivers Open, Standards-Based Unified Messaging with Siemens HiPath 8000 SIP Softswitch

Well things have moved at an amazing pace in the last 2 years around unified communications.

We are all very pleased to have an Australian customers and partner quoted in worldwide VoiceCon press releases.

Nortel introduces partner specialties in Australia

oscartr — Tue, 27 Mar 2007 14:30:00 GMT

Great to see the progress we have made locally with Nortel in the last 12 months

Edit

Nortel introduces partner specialties Networking vendor wants channel to strengthen customer relationships with technology specialisations

Nadia Cameron 20 March, 2007 17:18:17

Networking vendor, Nortel, is rolling out partner specialisations to encourage its integration channel to invest in solution selling skills.

The first two categories offered under its long-standing nPower partner program are security and unified communications.

"These [specialisations] are designed to encourage a high level of skills and focus, but also to have commensurate rewards for partners," newly appointed general manager of enterprise, Mark Fioretto, said. "This could include increased funds for marketing and a better transfer of information."

Fioretto said it was in discussions with several partners interested in getting the specialisation stamp. Additional categories were in the pipeline.

"We are being selective about who to work with as it does require investment from both us and the partner," he said.

Fioretto was appointed to the enterprise general manager's role in January. He replaced Nick Avakian, who left the vendor late last year. Fioretto has been with Nortel for 10 years, working initially as a channel account manager before moving into channel development and marketing across Asia-Pacific. Prior to joining the vendor, he worked with several local resellers including Logical Solutions and ComputerLand.

Fioretto identified unified communications and SMB solutions as Nortel's two global focal points this year. The vendor struck an Innovative Communications Alliance with Microsoft last July to jointly develop products unifying business communications. The first of the combined offerings, the Converged Office, was unveiled in January. The vendor has also released a new Business Communications Manager (BCM) range targeting SMBs.

At a global level, Nortel has also signalled it will invest more into channel resources. Fioretto said the local team had already made a headstart, recruiting new business development managers as well as dedicated channel account managers. For more on Nortel's channel plans, check out this week's edition of ARN.

3D Networks builds communications for Mirvac - Integrator claims the first local integration of the Nortel/Microsoft ICA solution

oscartr — Tue, 27 Mar 2007 13:57:00 GMT

This is an article published today in the Australian Reseller News - ARN

3D Networks builds communications for Mirvac - Integrator claims the first local integration of the Nortel/Microsoft ICA solution

Julia Talevski 27 March, 2007 13:08:34

3D Networks has scored a contract to supply a new Nortel/Microsoft unified communications solution to property group, Mirvac. The deal is estimated to be worth more than $100,000.

"Mirvac was looking to increase its user productivity and wanted more functionality that linked their telephony environment with their data and desktop, as well as allow people to be able to interact in a much more convenient manner using their PC," 3D Networks CEO, Chris Luxford, said.

"The solution from Microsoft and Nortel was able to deal with it and we will be the first in the market to sell one of these new Innovative Communications Alliance (ICA) solutions."

Luxford said 3D would also be providing installation, integration and ongoing support services.

"One of the reasons they selected us was based on being able to migrate their existing platform to their new building and provide all of this new functionality. I think that was something that made us stand above the rest," he said.

3D had been dealing with Mirvac for nine months. The company's decision to move into new premises presented a good opportunity to meet their requirements, Luxford said. Other contenders for the latest deal included Commander and Cisco.

"Their relocation is absolutely critical and we spent a lot of time with them about making sure that their transition was as painless as possible, which was crucial," Luxford said.

The implementation is expected to be completed by June.

1.	How many existing phone and/or voicemail users are there in your organization and how many users do you intend to provide with Exchange 2007 UM?
2.	Which PBX(s) do you intend to use for integration with Exchange 2007 UM?
3.	How many PBX(s) does your organization have? Please specify the vendors, types (circuit- or IP-based), models and firmware versions.
4.	Are the PBXs networked? Are they centralized or located in multiple locations?
5.	What voicemail system(s) is your organization currently using? Please specify the vendors, types, models and firmware versions.
6.	How are the voicemail system(s) integrated into your PBX(s) (Analog, T1/E1, PRI, Digital set emulation, VoIP etc)?
7.	Are you currently using voice networking?
8.	What fax service(s) is your organization using? Does the fax system(s) support inbound fax routing to Exchange?
9.	Are you using Automated Attendant system(s)?
10.	Do you require support for phone-only users (i.e., no email)?

Microsoft Information Worker Australia : Nortel

Australian Unified Communications Leaders – Chris Luxford CEO 3D Networks

Telephony Advisor for Exchange Server 2007

Telephony Advisor for Exchange Server 2007

Related Links

Introduction

UM Specialists

Top 10 Questions You need to Answer

Supported VoIP Gateways

Supported PBXs

Supported IP-PBXs

PBX Configuration Notes

Australian customer taking the next steps with Unified Communications

Nortel and Microsoft to Deliver Carrier-Hosted Unified Communications

Unified Communications Market in Australia Version 1.0 Definition

Big month at VoiceCon

Nortel introduces partner specialties in Australia

3D Networks builds communications for Mirvac - Integrator claims the first local integration of the Nortel/Microsoft ICA solution