OLC Beta 12.1 Frequently Asked Questions
Thanks to all of you who have installed the latest Outlook Live Connector Beta version 12.1. We’ve received lots of feedback through our blog, so we wanted to recap the top questions and provide some answers all in one post.
Question 1: Do tasks and notes sync?
No, the beta does not sync tasks and notes. We are currently evaluating whether to support task and notes sync in a future release. If you are a premium customer (meaning you have a paid MSN subscription), you can go back to using the native DAV support to get this functionality. You can do this by removing your Hotmail account and then re-adding it using the ‘Internet E-mail’ account type in the Mail control panel.
This Office Online article details how to use the Mail control panel to modify accounts:
Overview of Outlook e-mail profiles
http://office.microsoft.com/en-us/outlook/HA012304751033.aspx?pid=CH100622151033#4
Question 2: I get lots of “4102” errors. What are they?
There is a known issue with non-Western European character sets thhat can cause this error, and will be fixed in an upcoming Beta 2 release of the OLC. For now, avoid categorizing/flagging your mails with these character sets. If you are already in a state where you get the 4102 error, the easiest way to fix it is to re-sync your mailbox by removing your account and then re-adding it
Question 3: I see errors with msncon32.dll when I boot Outlook after uninstalling the OLC.
This can occur when the OLC is installed in your default profile, so the account is still present in Outlook but the OLC components are not. You can fix this by going into the Mail control panel and removing the Hotmail information manually. See the above link for instructions on using the Mail control panel.
Question 4: Does Windows Mobile sync with the Windows Live Calendar?
The current version of Windows Mobile does not support syncing with the Windows Live Calendar when it is connected to Outlook using the Outlook Live Connector
Question 5: I’m not running the Beta, but sync stopped working shortly after the Beta released.
Coincidentally, an upgrade in our server environment caused some unforeseen sync problems for the non-Beta Outlook Live Connector. You can resolve the non-Beta sync problem by either upgrading to the Beta, or trying again in a few days when the server side issues are resolved, requiring no action on your part.
We hope this answers some of your questions about the newest release of the Outlook Live Connector. Thanks for the feedback and please keep using the Beta!
Kristel Leow
Software Development Engineer in Test
Microsoft Office Outlook