Getting help with the Office Outlook Connector

MSDN Blog Postings » Getting help with the Office Outlook Connector

MSDN Blog Postings » Getting help with the Office Outlook Connector — Tue, 11 Sep 2007 01:28:17 GMT

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re: Getting help with the Office Outlook Connector

Eagle117 — Tue, 11 Sep 2007 16:27:48 GMT

This still doesn't answer the most important question I have had. Why do Hotmail Plus accounts not qualify for Calendar sync? We are paying customers and that seems to be a "Premium" account in my eyes.

re: Getting help with the Office Outlook Connector

peterawest — Wed, 12 Sep 2007 05:27:42 GMT

I'm now using Outlook Connector version 12.0.4518.1063 that was released today (09/11/2007) along with Outlook 2007. I was having trouble today getting the sync to complete, so I upgraded to the new version.

I have a Hotmail Plus account and I noticed that as of today I now have 10 GB of space available. But in the Outlook Connector it reports that I have 5GB of space. Could it be that the descripency has something to do with the problem?

My wife has a free hotmail account that only has 5 GB of space and her sync is working just fine.

re: Getting help with the Office Outlook Connector

peterawest — Wed, 12 Sep 2007 05:33:09 GMT

Opps, that was wrong. Actually, the problem is not with my Hotmail account at all. It's will my Office Live Mail account on my own domain. And I just checked and that account only has the 5GB size, so I guess that has nothing to do with it.

re: Getting help with the Office Outlook Connector

KC Wilson — Wed, 12 Sep 2007 15:37:39 GMT

just installed the final Outlook Connector on my desktop winxp sp2 and laptop vista ultimate, both of which have outlook 2007/office 2007 professional. I have multiple email accounts and am an office live essentials subscriber. since the update to the new connector, my outlook CONSTANTLY crashes even though I have disabled all add-ins and every time outlook starts on both machines I am prompted over and over again to check the automatic sign in block for each email account. All of my email accounts have low space usage as I frequently archive the messages (the ones I don't delete) in a PST mailbox on my desktop. HELP! I am an advanced user of my outlook and my business is dependent upon my being able to use this valuable tool. Whatever is going on is really crippling.

re: Getting help with the Office Outlook Connector

Michael — Wed, 12 Sep 2007 23:03:19 GMT

Is anyone using the connector AND ZoneAlarm? Whenever I install the connector the ZoneAlarm plugin for Outlook crashes. Very annoying!!! Outlook 2003 and latest ZoneAlarm suite.

re: Getting help with the Office Outlook Connector

Royi — Fri, 14 Sep 2007 11:56:18 GMT

Hello Jared.

For me it's still not working!

It says I need subscription.

I tried the latest version (The final).

Please, could you help me?

my mail is known to you.

re: Getting help with the Office Outlook Connector

Sergei — Mon, 17 Sep 2007 06:07:13 GMT

I have Outlook 2007/Vista and the latest release of the connector. My connector shuts down/stops working occasionally and I have to restart Outlook. Anyone else have this problem?

re: Getting help with the Office Outlook Connector

Daniel — Wed, 19 Sep 2007 12:47:57 GMT

I support Eagle117 - the Calendar feature in Live Hotmail is completely useless as long as you can't sync it somewhere. And with the definition of "premium account" in Outlook Connector you just can't use it in Europe even if you are willing to pay - as there is (afaik) only Hotmail Plus which doesn't work. Is there any strategy behind that?

The network connection has been interrupted. Please try again later

Neo — Fri, 21 Sep 2007 07:01:59 GMT

I installed Microsoft Office Outlook Connector few hours ago. Till now i'm unable to get it to work. I've set up my accounts and everything. Restarted Outlook 2003 also.

But the error im getting is as above title. Is it because im behind a proxy server? Doesnt Microsoft Office Outlook Connector uses HTTP, which uses port 80? Im blocked from accessing hotmail.com & mail.live.com by my proxy server

re: Getting help with the Office Outlook Connector

Scott — Mon, 24 Sep 2007 20:05:34 GMT

Outlook connector works fine until I try to view my wife's shared (MSN Premium) calendar from within outlook 2003, then it crashes. This is on my work machine, my primary account is on Exchange (2007 I believe).

Any ideas?

Thanks

re: Getting help with the Office Outlook Connector

Warren — Mon, 24 Sep 2007 20:27:54 GMT

Just installed the connector and have Outlook 2007. But my outlook files are not syncing with the hotmail site. Any clues as what to do?

re: Getting help with the Office Outlook Connector

Zoom7000 — Mon, 24 Sep 2007 20:29:09 GMT

The connector was working fine for me up until today. However, now it is not updating any of my accounts with new messages. When I logged into Hotmail this morning I had 5 new messages. As of yet, these haven't appeared in Outlook. I can send emails, but not receiving any. When I do a manual "Send/Receive" it does a long "Send/Receive" processing of all my accounts, but doesn't pull any new messages from the server.

I have tried reinstalling the Outlook Connector, but this hasn't fixed anything.

I'm using Outlook 2007 and version 12.0.4518.1063 of Outlook Connector.

re: Getting help with the Office Outlook Connector

Robert Baxley — Tue, 25 Sep 2007 21:39:47 GMT

I am having the identical problem as Zoom7000. The only response the help desk people seem to know is to 'reinstall' Outlook Connector (Which doesn't work BTW). I am getting 2 different error messages. Most of the time I get error #4104. Occasionally I also get error # 4350 as well.

I don't know what the error messages mean, but not having the Connector work is incredibly annoying especially as I have paid for this and the Help Desk / Support people are absolutely worthless.

re: Getting help with the Office Outlook Connector

Robert Baxley — Tue, 25 Sep 2007 21:47:10 GMT

I forgot to say that I am using Outlook 2003 (I never did receive my 'free' upgrade to Outlook 2007. The Connector version is: 12.0.4518.1063. All other previous versions (including the last beta) worked just fine -- no issues what so ever.

I have also noticed that with this version it doesn't seem to check for new messages unless you do a manual check, even then only the non-Microsoft accounts will download -- I haven't had a Hotmail/Live message come in to Outlook for a couple of weeks or so now...

re: Getting help with the Office Outlook Connector

robburke — Wed, 26 Sep 2007 08:46:08 GMT

Hi Jared,

I have the same experience as Zoom7000. Today around noon EST, it stopped working for me. I am a Premium Subscriber and have been using it to synchronize my calendar and mail. Outlook later in the day told me that 1063 was available and I updated. Still no luck, it says "Could not sign in" on the Button Bar, and the detailed report reads "Error in Mail -Network operation failed". I suddenly realize how dependent I am on OLC. Please let us know if there has been a change and when/how we can resolve the issue. If additional information would be helpful, please let me know.

Thank you

Rob

re: Getting help with the Office Outlook Connector

peisel — Wed, 26 Sep 2007 13:26:13 GMT

Since the Update i get the message that i need the premium account for outlook connector use ... is email and contacts not free anymore??? before this update everything works fine. :-(

re: Getting help with the Office Outlook Connector

Robbie — Wed, 26 Sep 2007 19:22:36 GMT

Jared,

Outlook 2007 informed me yesterday that I needed to update Outlook Connector in order to keep using it. The about OC windows shows it upgraded to version 12.0.4518.1063. My Hotmail account seems to still work fine but my Office Live Mail Basic account cannot connect. I've tried removing the OLMB account and adding it again but a window pops up saying the OC is now only for subscribers - do you want to subscribe. Is this just a temporary setback or is OC no longer supporting OLMB accounts? Like some of the others here, I have come to rely on OC and Office to track issues and flag messages (and other features like read receipt requests).

re: Getting help with the Office Outlook Connector

Greg Edwards — Wed, 26 Sep 2007 20:07:31 GMT

Using the Outlook Connector, I can't seem to send anything out through my Hotmail account while I'm connected to my workplace network, but it seems to work fine at home, so I suspect it's a proxy server issue. Is there any way to configure the Outlook Connector for a proxy server?

re: Getting help with the Office Outlook Connector

rguitart — Thu, 27 Sep 2007 06:14:22 GMT

I have Vista,Outlook 2007 and just installed the final version of Outlook Connector.While with the Beta version I never had problems with my Office Live Basics email accounts now I am receiving the error message

Error in Mail

Outlook Connector is available only to subscribers.

How do I circumvent the problem?

Thanks

re: Getting help with the Office Outlook Connector

Kings — Thu, 27 Sep 2007 12:15:40 GMT

OK, clearly there is a problem.

As with others I was forced to upgrade, if I don't upgrade I can't get my email.

So I upgraded, and so now I still can't get my email.

I had version 12.0.4518.1058, this version worked perfectly well for me. No problems.

I was forced to upgrade to 12.0.4518.1063, which now doesn't work.

If I allow the connector to upgrade itself, I get the following error:

Error in Mail

Network operation failed

So I rolled my system back (using system restore).

I then manually updated and received the exact same error.

So I rolled my system back again.

I then manually removed my email account from Outlook (after Archiving my every email associated with this account) and de-installed the Outlook Connector. I then installed the latest version (12.0.4518.1063) and received the same error AND:

Error in Mail

Outlook Connector is available only to subscribers.

So, I rolled my system back again, but still can't access my email through the connector because it is forcing me to upgrade to something that doesn't work.

I'm using Outlook 2007 with OfficeLive basics. Again, it worked yesterday morning without issue prior to the upgrade!

re: Getting help with the Office Outlook Connector

Ackley — Thu, 27 Sep 2007 13:28:54 GMT

I have Outlook 2003 on XP Prof. and everything works fine with the beta version of Outlook Connector.

After automatic update yesterday I can't connect to my Live Mail account. The error message is that Outlook Connector requires a premium account. Without the possibility to read my mails in Outlook there is no request for a Live Mail Account.

Thanks

re: Getting help with the Office Outlook Connector

Chris Warwick — Thu, 27 Sep 2007 13:53:03 GMT

...my wife and daughter's machines have just been "upgraded" to 12.0.4518.1063 too. Now none of us are able to use Outlook :-(

What gives? We moved the family's email into the cloud and specifically selected live.com because we could continue to use Outlook via the Outlook connector. But it's no good if it just doesn't work.

We're in the UK and all using en-GB versions of Vista/O2k7 in case that's relevant.

Clearly a number of people are having this problem - any chance of an update on the situation from you guys?

Thanks,

Chris

re: Getting help with the Office Outlook Connector

Abhishek Baxi — Thu, 27 Sep 2007 14:57:57 GMT

I have the same issue as 'rguitart' though I have a Windows Live Mail account using Custom Domains.

SOS!

re: Getting help with the Office Outlook Connector

Jamie — Thu, 27 Sep 2007 18:11:52 GMT

Outlook 2007 recently prompted me to update Outlook Connector (OC) when it started. After following the upgrade prompts my Windows Live Hotmail account (Custom Domains and Windows Live Hotmail Plus account, actually) quit syncing and a message popped up saying that the network operation failed. When I removed this account from Outlook and re-created it using OC, I get a message that OC is available only to subscribers. But I am a subscriber.

It was working fine until the latest 12.0.4518.1063 version. Any assistance would be appreciated.

Can't Connect Through Office Outlook Connector Now That Its Out of Beta

Tom Goodman — Thu, 27 Sep 2007 21:25:44 GMT

I can't use Outlook Connector Version 12.0.4518.1063 now that its come out of beta. I have Outlook 2003 with SP3 installed. I am an Office Live Basics user. As I said, I could use the Connector until it came out of beta. Now here's what I get:

Account: tom@********.org

Signed in successfully at 9/27/2007 1:15:11 PM

Mail: Error at 1:15 PM.

Calendar: Error at 1:15 PM.

Contacts: Last successfully refreshed at 1:15 PM.

Errors :

Time: 9/27/2007 1:15:12 PM

Error in Mail

Network operation failed

Time: 9/27/2007 1:15:14 PM

Error in Mail

Outlook Connector is available only to subscribers.

Time: 9/27/2007 1:15:14 PM

Error in Calendar

Outlook Connector is available only to subscribers.

Time: 9/27/2007 1:15:33 PM

Error in Mail

Outlook Connector is available only to subscribers.

Time: 9/27/2007 1:15:45 PM

Error in Mail

Outlook Connector is available only to subscribers.

When it asks me "Do you want to subscribe?" I click yes. I am a subscriber to Office Live Basics.

What gives?

re: Getting help with the Office Outlook Connector

TomGoodman — Thu, 27 Sep 2007 21:34:07 GMT

I can't use Outlook Connector with my Office Live Basics now that it's out of beta. I am using Version 12.0.4518.1063 on Outlook 2003 (with SP3). I used to be able to check my officelive mail and I don't want to sync the calendar (which requires a paid subscription to OfficeLive. Now that I'm out of beta, here's the message I get when trying to get my mail with Connection Version 12.0.4518.1063--

Account: tom@+++++++++

Signed in successfully at 9/27/2007 1:15:11 PM

Mail: Error at 1:15 PM.

Calendar: Error at 1:15 PM.

Contacts: Last successfully refreshed at 1:15 PM.

Errors :

Time: 9/27/2007 1:15:12 PM

Error in Mail

Network operation failed

Time: 9/27/2007 1:15:14 PM

Error in Mail

Outlook Connector is available only to subscribers.

Time: 9/27/2007 1:15:14 PM

Error in Calendar

Outlook Connector is available only to subscribers.

Time: 9/27/2007 1:15:33 PM

Error in Mail

Outlook Connector is available only to subscribers.

Time: 9/27/2007 1:15:45 PM

Error in Mail

Outlook Connector is available only to subscribers.

______________

I AM a subscriber to Office Live Basics. I've removed and reinstalled the Connector several times with no luck.

re: Getting help with the Office Outlook Connector

C Leger — Fri, 28 Sep 2007 00:42:51 GMT

The beta worked fine for me. Since the update I can't get e-mail at all. The whole thing is crippled and causing great difficulties for me as I have other programs integrated into my Outlook e-mail that I can't use.

The detailed status is consistently:

Signed in successfully at 9/27/2007 5:35:41 PM

Mail: Error at 5:36 PM.

Calendar: Error at 5:36 PM.

Contacts: Last successfully refreshed at 5:36 PM.

Errors :

Time: 9/27/2007 5:35:44 PM

Error in Mail

Network operation failed

Time: 9/27/2007 5:35:45 PM

Error in Mail

Outlook Connector is available only to subscribers.

Time: 9/27/2007 5:35:45 PM

Error in Calendar

Outlook Connector is available only to subscribers.

Time: 9/27/2007 5:36:03 PM

Error in Mail

Outlook Connector is available only to subscribers.

Time: 9/27/2007 5:36:05 PM

Error in Mail

Outlook Connector is available only to subscribers.

Time: 9/27/2007 5:36:06 PM

Error in Mail

Outlook Connector is available only to subscribers.

Mail Sync was working with OfficeLiveBasics account - but upgrade BROKE IT!!

Krishnan Iyer — Fri, 28 Sep 2007 00:54:55 GMT

I Outlook 07 working nicely with the mail downloads from officelive.. but now that functionality is broken. Is that

(a) because Microsoft decided to pull a free feature to a "paid feature"

(b) because there are technical glitches on the back end services if the client upgrade..

All answers are good answers.. I just dont want to waste my time..

thanks

ps: i understand if msft wants to pull back a free feature.. but i also know that they are competing in the world of google.. which offers many of these services free to consumers..

Krishnan

Outlook Connector "could not sign in"

peterawest — Fri, 28 Sep 2007 02:06:50 GMT

I use the Outlook Connector to access my e-mail on my Office Live domain. [Windows Vista, Office 2007]

On Wednesday I noticed that I started getting the message "could not sign in" when trying to update my e-mail.

Today I found a discussion on another site that seems to indicate the problem is only happening to those who are trying to synchronize their data to a Windows Mobile device.

See this discussion:

http://office-outlook.com/outlook-forum/index.php/m/220213/#msg_220213

My wife doesn't use a PDA, and her Outlook Connector is working just fine on the same computer. So, I'm guessing that they're right.

Do any of you use Windows Mobile devices too?

Peter West

Issues with Custom Domain Accounts

JaredBrown — Fri, 28 Sep 2007 02:08:20 GMT

Hi Everyone,

We are aware of the issues people have been experiencing with custom domain accounts. We are actively working on a solution and hope to have one rolled out soon.

Thanks for bearing with us!

Jared Brown [MSFT]

re: Getting help with the Office Outlook Connector

Robert Baxley — Fri, 28 Sep 2007 02:40:57 GMT

Jared,

That is nice...but what about those of us who have paid for Premium access? It is quite frustrating to pay for something that has stopped working....if you need any additional information that could help your team fix these problems, please ask! I know that I and probably most of the other people here would give you the information you may need.

as for what peterawest said, I don't have a PDA, but my LG CU500 GSM phone does sync with Outlook via bluetooth. However I have not had any issues in the past.

re: Getting help with the Office Outlook Connector

John — Fri, 28 Sep 2007 03:23:59 GMT

We too are paying for a number of email accounts. We've only started experiencing this problem over the last day or so. We are all on the same custom domain, and yet some people have been able to continue working fine.

Mirroring Robert's comments above, I'm extremely frustrated that we are paying for this service specifically because we can use it with Outlook, yet it seems that it just isn't ready for business. It seems that you have known about this problem for over two weeks, but haven't:

a) warned people

b) apologised

c) offered a refund for failure to provide the promised service

Please will you give those of us who pay for this service and rely on it for business use a clear indication of when a fix will be issued. Otherwise we, like others I suspect, will be defecting to another provider.

John

re: Getting help with the Office Outlook Connector

Jerru — Fri, 28 Sep 2007 08:00:43 GMT

I use Outlook Connector and Outlook 2007 and it constantly crashes as well. I have to restart the program every once a while. That "could not sign in" problem happened to me on Wed, too. I was able to check webmail but not able to use Outlook. It's been really annoying. btw, I don't have a mobile device, it's all on my desktop computer.

re: Getting help with the Office Outlook Connector

Mark Turner — Fri, 28 Sep 2007 11:04:38 GMT

Jared

I'm getting similar problems as other posts here - since upgrading to the latest version of OC I can't synchronise one of my Hotmail Live accounts (the other two still work fine!). I get the "Outlook Connector is available only to subscribers" message. I'm not using any mobile devices and am running OC with Outlook 2003 on XP Professional.

Thanks in anticipation - Mark

re: Getting help with the Office Outlook Connector

Chris Stenson — Fri, 28 Sep 2007 11:52:13 GMT

I have the same problem as Kings and most others, the old beta version was working perfectly and then I was forced to upgrade the other day and since then can't connect. Log says

Error in Mail

Outlook Connector is available only to subscribers.

It looks on the face of it like MS made mail sync a paid feature? Or has someone messed up and done/not done something on the back end?

I am also syncing via a WM5 device if that is relevant.

re: Getting help with the Office Outlook Connector

Naor — Fri, 28 Sep 2007 12:47:33 GMT

Jared,

good to hear you're on it - can you give some rough estimate for fix release?

re: Getting help with the Office Outlook Connector

Andy Parkes — Fri, 28 Sep 2007 16:12:06 GMT

Just thought i'd add my problem as well

Using Outlook 2007. Outlook connector worked great during Beta

I was prompted to upgrade a couple of days ago and it hasn't worked since

Log below

-----------------------

Outlook Connector Version 12.0.4518.1063

Account: ******@hotmail*****

Session timed out. Automatically re-signed in at 28/09/2007 14:03:21

Mail:

Calendar:

Contacts:

Errors :

Time: 28/09/2007 14:03:24

Error in Mail

Network operation failed

Time: 28/09/2007 14:03:26

Error in Mail

Network operation failed

re: Getting help with the Office Outlook Connector

nicholas mayhew — Fri, 28 Sep 2007 19:40:17 GMT

obviously now it's friday evening no-one gives a rat's a%se, but i have been trying to fix my outlook for 2 hrs now and not being a techie, funnily enough have got nowhere.

my problem is the same as many above it seems: everything ran fine until this morning when i installed the updated outlook connector, and now outlook won't run as i cannot sign in, and nowhere on these help pages is anything useful. i phoned micrfosoft and they said speak to your pc vendor (Dell). i phoned Dell and they said "hey, it's microsoft, so why you phoning us??"

come on guys, sort it out! it worked until you started effing about with it!

for the record (not that nayone is gonna read this) this is the error message i am getting:

Outlook Connector Version 12.0.4518.1063

Account: &^&^(_)%$@hotmail.co.uk

Session timed out. Automatically re-signed in at 28/09/2007 17:35:17

Mail:

Calendar:

Contacts:

Errors :

Time: 28/09/2007 17:35:18

Error in Mail

Network operation failed

Time: 28/09/2007 17:35:18

Error in Mail

Network operation failed

re: Getting help with the Office Outlook Connector

cleger — Fri, 28 Sep 2007 22:12:42 GMT

Is there a time frame for the fix?

re: Getting help with the Office Outlook Connector

Jamie — Sat, 29 Sep 2007 11:11:32 GMT

My email has now started synching again. All loooks good. Fingers crossed.

re: Getting help with the Office Outlook Connector

JudgeBob — Sat, 29 Sep 2007 13:45:59 GMT

Jared,

Same problem as everone else until this morning. Apparently Outlook Connector fixed itself during the night. Is this a miracle I should report or did you guys do something. This is a major headached for lots of folks (Office Live website for me). Could you advise us on what's going on? Thanks

re: Getting help with the Office Outlook Connector

John — Sun, 30 Sep 2007 00:17:28 GMT

Appears that it started working again this afternoon.

re: Getting help with the Office Outlook Connector

outblog — Sun, 30 Sep 2007 01:02:53 GMT

Hi Everyone,

We have fixed the issue that was causing sync errors with custom domain accounts. You may need to reboot Outlook for our fix to take effect.

Thanks for your patience,

Jared Brown, Outlook Program Manager

re: Getting help with the Office Outlook Connector

giovanni — Mon, 01 Oct 2007 00:16:32 GMT

Hello,

Is it possible to send mail "on behalf of" with the Outlook Connector like it is possible on the web interface of Hotmail? Thank you

re: Getting help with the Office Outlook Connector

Sue — Mon, 01 Oct 2007 09:54:55 GMT

I had the same problem as everyone else. It then fixed itself. Now I can't download any emails in to outlook. When I check the send/receive box, none of my accounts appear there. Tried uninstalling/reinstalling Outlook Connector but to no avail.

re: Getting help with the Office Outlook Connector

cleger — Mon, 01 Oct 2007 16:35:06 GMT

Thanks for fixing it!

re: Getting help with the Office Outlook Connector

TomGoodman — Mon, 01 Oct 2007 16:44:34 GMT

Hi Jared, Outlook Connector working again: many thanks for the fix!

re: Getting help with the Office Outlook Connector

Robert Baxley — Tue, 02 Oct 2007 16:24:09 GMT

Jared,

It is still not working on my end...I don't have a private domain, but I do have this:

Microsoft Office Outlook Live (Paid for...not free version).

I am still getting the same error messages I posted earlier and nothing is syncing still. I hope you are able to fix this problem as well.

re: Getting help with the Office Outlook Connector

Sue — Tue, 02 Oct 2007 19:25:25 GMT

re: Getting help with the Office Outlook Connector

Mike in London UK — Wed, 03 Oct 2007 01:20:32 GMT

Connector stopped working for me on 1 October at 00:11. I've uninstalled and reinstalled it, and it's still not working (2 October 23h24, i.e. just under 24 hours later).

Outlook Connector Version 12.0.4518.1063

Outlook 2003 11.8118.8132

Detailed error messages:

Time: 02-Oct-07 23:12:57

Error in Mail

There is an error synchronizing your mail account. Please verify your account has been configured correctly by first accessing your mail on the web.

Error: 4350.

Time: 02-Oct-07 23:13:36

Error in Mail

There is an error synchronizing your mail account. Please verify your account has been configured correctly by first accessing your mail on the web.

Error: 4402. Client. Client FolderId a28011d4-7134-11dc-b3d7-001422eb9077 is not found in the request.

Any help greatly appreciated!

Mike.

re: Getting help with the Office Outlook Connector

Robert Baxley — Wed, 03 Oct 2007 03:19:48 GMT

I finally got my Outlook Connector to work again. Here is what I did:

************************

1.) Make a back-up .pst file (for all accounts).

2.) Delete EVERY e-mail account including the accounts connected to Outlook Connector. I had to create a temporary .pst file / Personal Folder in outlook. Go to File -> Data File Management -> Add (in Outlook 2003)

3.) Close Outlook and un-install Microsoft Outlook Connector.

4.) Reboot computer (just in case).

5.) Re-install Outlook Connector.

6.) Start Outlook and sign-in to Microsoft Outlook Connector.

7.) Outlook connector did not sync for me the first time. Closing then re-opening Outlook seemed to make it work.

8.) Wait for everything to sync then load your .pst file(s).

9.) Re-create all of your non-Microsoft Outlook Connector e-mail accounts.

10.) Delete the temporary .pst file you created in step number 2 if you are not using it now.

************************

It's clunky, but it worked for me...good luck!

re:1000 contact sync limitation OL 2003 + email@msn.com

Tom Caldwell — Wed, 03 Oct 2007 13:06:42 GMT

I am trying to use outlook connector to sync up contacts from outlook 2003. When I try to add a contact to the outlook 2003 database, I get a message Your addressbook cannot contain more than 1000 contacts. To add new contacts, delete existing contacts. I can still add contacts over the 1000 limit when I am signed onto my windows live account & they sync back to the outlook 2003 database. So to summarize, I CAN add contacts to my profile while ONLINE in my live profile & they sync back to the contacts database in outlook 2003, but I cannot add contacts beyond the 1000 limit when I am using outlook 2003 online or offline...How can I get around this issue...Any help woujld be greatly appreciated!!

Tom

re: Getting help with the Office Outlook Connector

Tom — Wed, 03 Oct 2007 13:10:16 GMT

Thanks, Tom

re: Getting help with the Office Outlook Connector

Jerry — Wed, 03 Oct 2007 21:17:09 GMT

HI Jared,

Thanks for fixing it. But the problem appeared again!!!!!!like 5 mins ago!

re: Getting help with the Office Outlook Connector

Eric — Wed, 03 Oct 2007 22:11:26 GMT

I have the same problem as "Mike in London UK" for the past several days.

re: Getting help with the Office Outlook Connector

Mike in London UK — Thu, 04 Oct 2007 00:19:30 GMT

Robert Baxley's advice (backup all mailbox accounts, delete them, uninstall Connector, reboot, reinstall, re-open) seems to have solved the problem.

Many thanks!

re: Getting help with the Office Outlook Connector

J. Daniel Smith — Thu, 04 Oct 2007 04:38:23 GMT

I also would like the ability to send "on behalf of" (use a different email address w/o having to use custom domains). You can do this when using the Web UI; it is also available when using a HTTP connection in Outlook/OE.

re: Getting help with the Office Outlook Connector

David — Thu, 04 Oct 2007 19:50:59 GMT

HI Guys ,

I had the same problem as everyone (not downloading the new messages since about a week)

I deleted the account in outlook connector, close outlook , add my account again, close outlook , reopen it . then close it again and reopen , and now I have all my mail syncing again.

re: Getting help with the Office Outlook Connector

JaredBrown — Fri, 05 Oct 2007 02:41:20 GMT

Mike in London UK, you have two errors:

The 4350 error refers to your junk lists. There is an email address that is likely malformed in your safe sender list or blocked sender list. If you remove that bad entry from Outlook’s lists, the error will go away.

The 4402 issue refers to a folder that seems to exist on the web but not in Outlook. To fix this error, you need to remove your connector account from Outlook and re-add it again. Be sure to make a backup PST before removing the account in case you have any changes that have not yet synchronized. This was likely what Robert's steps fixed.

The above steps will likely help you, Eric and anyone else receiving those error codes.

re: Getting help with the Office Outlook Connector

Robert Baxley — Fri, 05 Oct 2007 16:36:01 GMT

Jared,

Why would I (and all the others) suddenly have these problems with this version of Outlook Connector? Everything used to stay in sync, adding or deleting folders, e-mail, etc. so this doesn't make sense to me.

Doing what I did before seemed to work..for 2 days, now Outlook Connector is not syncing again. Here is the message:

********************

Time: 10/5/2007 9:28:35 AM

Error in Mail

There is an error synchronizing your mail account. Please verify your account has been configured correctly by first accessing your mail on the web.

Error: 4402. Client. Client FolderId dc484e24-7346-11dc-96f1-0014a48e9822 is not found in the request.

*********************

I know you said error # 4402 is related to the folder issues, but why now? Why suddenly in this version on Outlook Connector is syncing folders (new folders or folders that have been re-named) becoming an issue?

If this version of Outlook Connector is becoming confused about folder changes (perhaps it no longer know which folder version should take precedence), then perhaps you should add a pop-up box where Outlook Connector asks for guidance on which folder should take precedence, be deleted, etc. so everything can be in sync again.

If I and the other Outlook Connector users will have to delete everything in Outlook and start all over every time we make changes to folders, this will be quite inconvenient to say the least.

I hope you are able to find a resolution to this issue.

Thanks!

re: Getting help with the Office Outlook Connector

Mike Kleiman — Sat, 06 Oct 2007 14:00:33 GMT

Hopefully this helps someone on this thread..

I was experiencing similar symptoms - Outlook suddenly quit talking to hotmail. I followed the above steps but to no avail.. After hours of frustration, I noticed my clock was set to 2004. I reset my clock and the connector suddenly worked.

Mike

re: Getting help with the Office Outlook Connector

giovanni — Sun, 07 Oct 2007 10:02:28 GMT

It would be great to have a list of error numbers and what they mean in the help menu for the outlook connector. Probably that would save a lot of typing in this forum. Is there a list like that one already? I could not find it.

re: Getting help with the Office Outlook Connector

J. Z — Sun, 07 Oct 2007 16:39:33 GMT

Hey Jared,

Is there a way to synch my office live account calendar with my new handheld device? ActiveSync doesn't seem to let me choose which calendar/email I want to sync. Thx!

re: Getting help with the Office Outlook Connector

Sergei — Tue, 09 Oct 2007 07:42:50 GMT

I loose outlook connector functionality after my computer resumes from hibernate, is that a known error?

re: Getting help with the Office Outlook Connector

Jeff — Wed, 10 Oct 2007 19:35:50 GMT

Still getting error in sync for calendar. Any ideas for a fix on this problem? This is happening on 4 of our computers.

Outlook Connector Version 12.0.4518.1063

Signed in successfully at 10/10/2007 9:32:29 AM

Mail: Last successfully refreshed at 9:32 AM.

Calendar: Error at 9:32 AM.

Contacts: Last successfully refreshed at 9:32 AM.

Errors :

Time: 10/10/2007 9:32:31 AM

Error in Calendar

Outlook Connector is available only to subscribers.

re: Getting help with the Office Outlook Connector

JaredBrown — Fri, 12 Oct 2007 03:05:14 GMT

J. Z, you need the Outlook Connector account to be the default in Outlook. Try setting it as the default in the Outlook account manager. If that doesn't work, you may need to start with a new profile, add the connector first, and then add your other accounts (note that if an Exchange account is in your profile it will always be the default).

Jeff, calendar sync to Windows Live requires an MSN Premium or Office Live Premium account.

re: Getting help with the Office Outlook Connector

murie — Sun, 14 Oct 2007 00:09:10 GMT

Jared, I have just added Outlook Connector, as you suggested. maybe that will end some of the problems. five minutes later: adding Outlook Connector to the accounts simply gave me a duplicate MAPI listing. what gives?

in other news, I have a PID that must have been dreamed up by Bad Gremlins: 95120000-011B-0000-0000000FF1CE. and no one has yet offered any real help on how to change it.

any thoughts?

re: Getting help with the Office Outlook Connector

DaveO — Sun, 14 Oct 2007 19:30:23 GMT

Hi everyone, I'm running Outlook 2003/office 2003 professional on Windows Vista Ultimate. I've just installed the Outlook Connector version 12.0.4518.1063. I managed to recieve my emails fine at first but upon closing outlook & then reopening it seems to just hang. It wont open & is not responding. Once I've closed it down I try to open it in safe mode. Unfortunately it doesn't respond AGAIN. I then have to start it up again and it performs a detect & repair. Once this is done it works fine again?? Can anyone tell me why this is happening or how to fix it?

re: Getting help with the Office Outlook Connector

Davo — Mon, 15 Oct 2007 11:28:03 GMT

Hi all, I'm using Outlook Connector version 12.0.4518.1063 along with Outlook 2003 on Windoes Vista Ultimate. At first everything worked fine - all my emails came through and all was well. I then closed outlook down and re-opened about an hour later. Unfortunately when I reopened it the following happened:

- The program hangs & does not respond. After waiting a long time I give in & close it down.

- When I reopen it tries to load in safe mode. Again it hangs and doesn't respond. After waiting a long time I give in & close it down.

- On this third open a "detect and repair" occurs and after a while says it's finished.

- Then all of a sudden it works perfectly again & outlook opens no problem.

The annoying thing is that this happens frequently but there doesn't seem to be any pattern as to when it happens. Sometimes when I start my computer up and try to open outlook it just doesn't open until I go through the whole process.

Can anyone out there advise me or help?

Thanks

re: Getting help with the Office Outlook Connector

Ben — Thu, 18 Oct 2007 13:31:49 GMT

hi all,

jared you said that sync the calendar is only available to office premium and msn premium. on many microsoft websites you can read that its available for hotmail plus accounts as well. the hotmail plus service support team says this as well but cannot do anything. realy annoying...

whats wrong , whats right?

re: Getting help with the Office Outlook Connector

techyuppie — Fri, 19 Oct 2007 04:59:10 GMT

Have a problem with OC and OL2003 after installing Office 2003 Service Pack 3. Config is Office 2003 SBE, Windows Vista Home Premium.

This is on a user's PC I support, not my own, so excuse any information I am uncertain about. However, I did install everything for them.

Installed OC and had it working fine with their free Hotmail account. I believe it was 12.0.4518.1063 from the start, but I didn't look at the version until she had a problem. I did not install it more than once, so I presume this is the only version I ever had.

Then:

On Oct 16 I installed FrontPage 2003.

On Oct 17 I installed Office 2003 Service Pack 3.

Now the Hotmail signin in OC fails 100% of the time with an error saying:

Sign-in failed. Outlook Connector has encountered an error. Please restart Outlook. If the issue continues, open the Control Panel, click Add/Remove Programs and repair Outlook Connector. If this does not fix the issue, contact Support.

Did all the above. Doesn't help.

Naturally it works 100% of the time via the web browser. I've read everything above.

The only fact I am unsure about is whether it was working after I installed FP2003 but before O2K3/SP3. It was a very short time period (half a day). Not sure she knows and I can't get in touch with her right now.

I could uninstall FP2003, but I cannot uninstall O2K3/SP3, except by uninstalling all of Office. UGH!

Any ideas?

re: Getting help with the Office Outlook Connector

Zeyn — Thu, 25 Oct 2007 00:56:40 GMT

Hi, firstly thanks for the Outlook Connector - it is wonderful how much faster it is than the HTTP connection from Outlook.

However, the Outlook Connector isn't downloading all of my sent messages correctly. For some of my older sent messages, I get a completely empty message, with a subject, date, and accurate message size, but blank body. This seems to happen only with plain text messages.

Closer investigation shows the internet headers from the options dialog box contains the complete message in URL-encoded form. The message source looks like:

curmbox=XX&a=XX&_HMaction=Send&login=XX&msg=XX&numatt=0&msghdrid=XX&encodedto=x%40hotmail%2ecom&deleteUponSend=0&newmail=new&to=x%40hotmail%2ecom&subject=XX

&body=[URL-encoded message body]

Finding these messages using the web interface, the full text is there, but messages have a "Continue composing this message" button as though the message had been saved as a draft and never sent. I suppose this could make it a Windows Live Mail issue really? (but it used to work OK with the HTTP outlook interface).

re: Getting help with the Office Outlook Connector

Altan Sadik-Khan — Sat, 27 Oct 2007 00:01:54 GMT

I am having insane trouble getting outlook to sync calendar on two different computers. Vista ultimate, outlook 2007, connector working for everything except calendar. I have office live essentials; doesn't this qualify as one of the paid services for calendar connectivity in with outlook connector?

rContacts limit

john broughton — Mon, 29 Oct 2007 05:30:15 GMT

Hi,

Is there any info about lifiting the limit of contacts from 1000. I have ~1500 contacts so this is a show stopper for me .

thanks

4102 Errors Recently

Jared Brown — Wed, 31 Oct 2007 02:15:44 GMT

Hello. Some of you have received the following error,

Error: 4102. Client. Cannot change immutable data: MessageClass.

This is a known issue and we are working on a fix. In the mean time, to avoid this issue, do not make client-side changes to items (marking items as read/unread, adding categories, flagging items, etc.).

If you are in this situation, you can either wait for a fix or backup your data to PST by using Outlook's Import/Export wizard, remove your account from Outlook and re-add it back to Outlook.

We apologize for the inconvenience and will have a fix rolled out as soon as possible.

Jared Brown [MSFT]

re: Getting help with the Office Outlook Connector

robburke — Wed, 31 Oct 2007 05:22:31 GMT

Jared, thanks for the note, I just encountered the Error 4102. It's impractical for me to perform the remove/re-add account fix.

Could you please add a comment on this blog post when the fix is available, so those who are waiting can subscribe to it?

Also, I appreciate it would be speculation, but could you please estimate how long the fix will take? Are we talking 1-2 days? 1 week? 1 month?

Many thanks

Rob

re: Getting help with the Office Outlook Connector

Tyler — Wed, 31 Oct 2007 10:42:53 GMT

Jared,

I am glad that this issue is being resolved. I wish I would have known not to flag emails though, as my email is now down again.

I am a fellow programmer, and I know how demand is always now now now, but as the user for once, please get this out for us all ASAP!

Thanks!

re: Getting help with the Office Outlook Connector

wdannenmaier — Wed, 31 Oct 2007 13:03:32 GMT

I am having problems with Connector repeatedly crashing my Outlook 2007 running on Vista. No patch seems available. Crash looks like this:

Product

Microsoft Office Outlook

Problem

Stopped responding and was closed

Date

10/30/2007 2:09 PM

Status

Report Sent

Description

A problem caused this program to stop interacting with Windows.

Problem signature

Problem Event Name: AppHangB1

Application Name: OUTLOOK.EXE

Application Version: 12.0.6023.5000

Application Timestamp: 46574050

Hang Signature: 4c65

Hang Type: 6144

OS Version: 6.0.6000.2.0.0.768.3

Locale ID: 1033

Additional Hang Signature 1: 6aa825b08415a174ba7f581b5ea99ad1

Additional Hang Signature 2: 2d49

Additional Hang Signature 3: de964aba0d7255c4f15d60ffcf0fbf7e

Additional Hang Signature 4: 4c65

Additional Hang Signature 5: 6aa825b08415a174ba7f581b5ea99ad1

Additional Hang Signature 6: 2d49

Additional Hang Signature 7: de964aba0d7255c4f15d60ffcf0fbf7e

Extra information about the problem

Bucket ID: 60827946

OC no longer syncing

neutronic — Wed, 31 Oct 2007 16:23:32 GMT

I have the OC for Hotmail (final release version) installed on 4 different PC's. All of them were working fine until the last 24 hours or so. Two of my machines crapped out about 6:45PM EDT last night (10/30) and my laptop initially sync'ed this morning once and now is dead as well. Is something going on with the service?

Not that I have the OC installed on Office 2007 on all PC's and 3 of them are XP while the other is Vista. Any else seeing a similar problem today?

Thanks,

Jonathan

re: Getting help with the Office Outlook Connector

neutronic — Wed, 31 Oct 2007 16:25:51 GMT

I should have also mentioned that the logs show this error occurring about every 5 minutes:

Time: 10/31/2007 9:20:36 AM

Error in Mail

There is an error synchronizing your mail account. Please verify your account has been configured correctly by first accessing your mail on the web.

Error: 4102. Client. Cannot change immutable data: MessageClass.

Exciting new error in Microsoft Connector-land

wdannenmaier — Wed, 31 Oct 2007 17:14:40 GMT

Neutronic - I got the same error. The new improvement means you have to go to hotmail through a browser to read your messages!! What an improvement!!

Fortunately Outlook 2007 with Microsoft Corrupter, oops Connector, still works with Yahoo pop mail. Funny thing, I keep asking myself - why have I been paying a subscription fee to HOTMAIL when Microsoft has only made my life miserable for the last month (since that horrible day I installed MS CORRUPTER).

Here is my synch log:

Subject: Synchronization Log:

Importance: High

The following issues occured while synchronizing with the server:

Error Synchronizing Message

Error with Send/Receive.

Error Synchronizing Message

Error with Send/Receive.

Error Synchronizing Message

Error with Send/Receive.

Error Synchronizing Message

Error with Send/Receive.

Folder Collection Sync Key: 0{ee875ca4-86e3-4ffe-b011-0bb3a1a9e8a8}412

Message Collection Sync Key: 0{b567379f-4d68-4a4e-8946-fe7c1091456a}411

There is an error synchronizing your mail account. Please verify your account has been configured correctly by first accessing your mail on the web.

Error: 4102. Client. Cannot change immutable data: MessageClass.

There is an error synchronizing your mail account. Please verify your account has been configured correctly by first accessing your mail on the web.

Error: 4350.

The Glorious Immutable Class Error

wdannenmaier — Wed, 31 Oct 2007 17:20:49 GMT

I think that Jared's comment:

"This is a known issue and we are working on a fix. In the mean time, to avoid this issue, do not make client-side changes to items (marking items as read/unread, adding categories, flagging items, etc.)."

...will go down in the annals of marvelous but impossible suggestions. If you READ your email (why else would one HAVE an email account??) you create the immutable class error. So the suggestion is that we uninstall and reinstall our MS Connector accounts every single time we read an email.

Nothing personal, I work in software and so have made my own share of funny suggestions. But this is classic.

Mr.

Radek Hulán — Wed, 31 Oct 2007 19:38:39 GMT

"backup your data to PST by using Outlook's Import/Export wizard, remove your account from Outlook and re-add it back to Outlook." --- all data is hold at Live.com servers, so this makes no sense. Would messages get duplicated and re-uploaded?

Anyway, I deleted account in Outlook, resynced new account (downloaded 600MB), all went well, but after initial resync, again 4102 error.

I guess I did read one email by accident ;)

re: Getting help with the Office Outlook Connector

cwilsonthomas — Wed, 31 Oct 2007 19:39:52 GMT

Re the error 4102. Have removed and added account, as suggested, and it worked for a short time (half an hour) and is now no longer synching with outlook. I am synching two accounts - hotmail and windows office live plus.

re: Getting help with the Office Outlook Connector

John Jameson — Thu, 01 Nov 2007 03:37:11 GMT

I remember there being a news item about connector coming out of Beta. Isn't Beta when you make all the changes, refine the product and fix the errors? Strikes me that that's what we are going through now.

This is the second time in a month that we've had a severe mail outage.

Perhaps it's time to give IMAP through Google a go!

re: Getting help with the Office Outlook Connector

jpb173 — Fri, 02 Nov 2007 08:27:41 GMT

Hi,

Would love to use connector / hotail but I have over 1500 contacts in my phone/outlook contacts folder

Any thoughts on if/when the 1000 contactslimit will be lifted ?

Also tried to run a seperate contacts frolder in another pst but Sync Center does not seem to allow you to poit a diffenernt pst's for different things

re: Getting help with the Office Outlook Connector

David Aronchick — Mon, 05 Nov 2007 22:10:47 GMT

I'm getting this error on two machines now:

Time: 11/5/2007 9:26:13 AM

Error in Mail

There is an error synchronizing your mail account. Please verify your account has been configured correctly by first accessing your mail on the web.

Error: 4350.

Time: 11/5/2007 9:26:17 AM

Error in Mail

There is an error synchronizing your mail account. Please verify your account has been configured correctly by first accessing your mail on the web.

Error: 4104.

This is now appearing on two machines. It seems like all my outlook connector accounts work for about two-four weeks and then start throwing this error and stop synching. What is going on here?

re: Getting help with the Office Outlook Connector

Igor Abade V. Leite — Tue, 06 Nov 2007 05:29:29 GMT

Jared, I'm consistently getting two errors - 4104 and 4350.

Your suggestion above (check Junk Mail senders/recipients entries) did work - I got rid of the erro 4350.

However, error 4104 persists. Any idea?

BTW: Why is the Sync Issues folder hidden? I can't open it to look for more information...

Best regards,

Igor

re: Getting help with the Office Outlook Connector

Mick Jennings — Tue, 06 Nov 2007 13:08:56 GMT

I'm a Microsoft Small Business Partner, though a small one (just the two of us). I've moved our own accounts to Office Live Premium (we use email and sharepoint) and switched off our Exchange server (think of the power saving). I also advise businesses as to the suitability of systems like Office Live, so I wanted to get some real experience with it before I push endless clients towards Microsoft.

The web-side I'm quite happy with. Outlook Connector, however, has been a nightmare. This REALLY needs fixing with some urgency - at the moment I can't recommend Office Live to anyone who wants to access it from Outlook.

We use Vista Business with Office 2007. Outlook Connector Build is 1063. It works for a while, but then email stops sync'ing. If I go through the export/uninstall/reboot/reinstall/config routine it works again for a short while but stops.

I also noticed that calendar items downloaded are 1 hour out. Could this time difference cause the problem ?

Today I got a more detailed error report so I'm posting in case it helps. By the way - I can read the mail just fine on the web and contrary to the report below, email ISN'T sync'd.

Outlook Connector Version 12.0.4518.1063

Account: mick@silkstonesolutions.co.uk

Signed in successfully at 06/11/2007 09:47:19

Mail: Last successfully refreshed at 09:51.

Calendar: Last successfully refreshed at 09:51.

Contacts: Last successfully refreshed at 09:51.

Errors :

Time: 06/11/2007 09:51:06

Error in Mail

There is an error synchronizing your mail account. Please verify your account has been configured correctly by first accessing your mail on the web.

Error: 5102. Server. Xfs request 'SyncBinary' failed. Response code: 'InternalServerError', server response: '999 0'.