Dependent Picklist (Recurrent problems)
These problems are often related to authentication issue or configuration issue.
So please follow these steps :
- Connect to the CRM Server, then run deployment manager, select your organization and click browse from the right panel and then navigate to the Dependent Picklist link.
- Define mapping between « case type » & « priority »:
- Create XML web resource
- Click on get script button and copy the xml
- Create a new xml web resource
- Edit case form
- Edit case form, and click on form properties
- Add pgs_SDK.DependentOptionSet.js script
- Then add new function on the form load
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- Then click on the form click on “case type” field and add onchange event
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- Publish customization
Test
Open a case (an existing one or a new one)