For most of my projects, I don't get the benefit of assigning work requests to others. (However, for one of my current projects, the project's chief decision-maker and I have agreed to let me assign work requests when I finish them back to her for review.)

For projects where multiple individuals are involved, I typically use the following criteria when assigning work requests to them:

  • Currently-assigned subject matter areas.
  • Expertise in similar subject matter areas.
  • Seniority in the organization.
  • Job title, level, roles, and responsibilities.
  • The individual's interest in the subject matter.
  • Current committed-to workload.
  • Upcoming planned time away from work.

The better I understand my team members' schedules, skills, and interests, the easier it is for me to schedule work requests and feel confident that they'll get it done faster and with a reasonable satisfaction level while they work.

In future posts, I will discuss how I schedule and track work requests to increase my efficiency.

-- Paul

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