Unified Communications for Professional Services Firms
It really is time we circle back on technology and decide where our investments need to be focused. Unified communications takes us to a new level of quality for delivering a high value customer experience and delivery of services. Advances in integration of voice and email and VOIP are starting to materialize.
Think of scenarios where voice mails are turned into text and placed into official records repositories. Think of how valuable it willl be to turn those into text message and index these using your enterprise search strategy. A new level of information at your fingertips starts to play.
Take a look at Microsoft's offerings around Unified Communications!
Microsoft’s Public Messaging on Unified Communications:
· http://www.microsoft.com/uc/default.mspx
· http://www.microsoft.com/uc/UnifiedCommunications.mspx
· http://www.microsoft.com/presspass/press/2006/jun06/06-25UCGRoadmapPR.mspx
· http://www.microsoft.com/presspass/presskits/uc/gallery.mspx
· http://www.microsoft.com/midsizebusiness/businessvalue/communications.mspx
