This is the typical communication engagement protocol humans use when initiating some form of non-trivial conversation where several exchanges are required. In America, people are are very good at this but, in Europe for example, people only reluctantly
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This is a) a very common question, and b) very hard to provide absolute prescriptive guidance on. In short, this is where the “art” of architecture & design comes into play! How granular you make your service largely depends on how you’ll use it.
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