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April 2009 - Posts

A tip for using Response Point with Exchange 2007
I posted on using Exchange with Response Point a few months ago: http://blogs.msdn.com/robertbrown/archive/2009/01/14/using-rp-with-exchange-2007.aspx Michael Forester just sent me this helpful note: > Good article but lacks details on how to perfom Read More...
Sending calls to the auto attendant when the receptionist is on the phone
Cut/paste from http://telephonation.com/forum?func=view&catid=57&id=1630 Q: (From Bill) We just installed our first response point system and I have a quick question on getting a basic setup configured. The company has a receptionist group setup Read More...
Oh yeah, Twitter
I *finally* got onto twitter. Yes, I'll be upgrading from my abacus and slide rule tomorrow. I shall now beg for friends: please add @akarob. (The hardest thing about having such a common name is getting a decent account name whenever i sign up to a new Read More...
Response Point technical webinar
I'll be doing a technical webinar for Microsoft partners this Friday morning. The RP blog already mentioned it , but figured I'd mention it here in case you missed it. Apparently you should click here to register ... Read More...
Response Point in Comics?
I was fiddling around with clip-art in Power Point a little while back, and put together some comic strips to illustrate some ideas.  I figured the same technique could be used to demonstrate some Response Point concepts.  Here are some first Read More...
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