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Microsoft announced a round of layoffs on Tuesday, and I was included. With the economy the way it is, it's understandable that cut-backs need to be made. I'm no longer working on Response Point. For now, I'm focusing on figuring out what I'm going to
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I posted on using Exchange with Response Point a few months ago: http://blogs.msdn.com/robertbrown/archive/2009/01/14/using-rp-with-exchange-2007.aspx Michael Forester just sent me this helpful note: > Good article but lacks details on how to perfom
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Cut/paste from http://telephonation.com/forum?func=view&catid=57&id=1630 Q: (From Bill) We just installed our first response point system and I have a quick question on getting a basic setup configured. The company has a receptionist group setup
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I *finally* got onto twitter. Yes, I'll be upgrading from my abacus and slide rule tomorrow. I shall now beg for friends: please add @akarob. (The hardest thing about having such a common name is getting a decent account name whenever i sign up to a new
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I'll be doing a technical webinar for Microsoft partners this Friday morning. The RP blog already mentioned it , but figured I'd mention it here in case you missed it. Apparently you should click here to register ...
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I was fiddling around with clip-art in Power Point a little while back, and put together some comic strips to illustrate some ideas. I figured the same technique could be used to demonstrate some Response Point concepts. Here are some first
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Need your Response Point voicemail to go to more than one email address? Just enter multiple addresses, separated by semi-colon. For example: Don't recognise this screen? It's part of the Response Point Assistant. Take a look at this video about using
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You wanted barge-in back. We heard you. It's back. Response Point SP2 now supports speech barge-in as a checkbox in the Configure Automated Receptionist dialog box: To install it.... Rather than supply a separate patch that would need to be applied every
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We've had a few questions about this, so I want to clarify. When a 911 call is placed from a remote phone over a VPN using Response Point , the following sequence occurs: 1. A recorded message is played: “Unable to determine your current address. Please
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(Don't ping me on barge-in right now - or at least, if you do, I don't have any more info yet. Hopefully soon. UPDATE 3/14/09: barge-in is supported in SP2 ) In the meantime, here's a nice technique for streamlining your Automated Receptionist greeting.
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There was a typo in the “ Configuring Customizable URLs in Incoming Call Notifications ” whitepaper. It incorrectly said the registry key is: “HKEY_CURRENT_USER\Software\Microsoft\Response Point” The correct key is: “HKEY_CURRENT_USER\Software\Microsoft\
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Lots of new and useful stuff. On the Response Point web site , click on " Technical & Resources ”: Then “ Learning Resources ” and/or “ Quick Guides ”: The learning resources contain: Whitepapers . Many of these are existing papers that we’ve touched
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Our Response Point SP2 trouble-shooting guide's been updated: http://download.microsoft.com/download/0/7/F/07FBEA5A-FEB7-4B27-92B0-8DD4CC3F3C53/RPTroubleshootingGuide.pdf Among a variety of updated topics, it also has the official word on Exchange 2007
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http://www.microsoft.com/responsepoint/SP2/default.aspx What’s new? The most visible new capabilities are: Intercom Remote phones can connect over a VPN The auto attendant can switch on/off automatically, according to a schedule. There’s also a more detailed
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(UPDATE 3/14/09: take a look at the 10 ways to optimize speech recognition quick guide.) There have been lots of posts all over the web about how cool Response Point ’s speech recognition is. But every now and then somebody tells us it’s not working out
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