Rob's Response Point

My situation

RobertBrown — Fri, 08 May 2009 23:04:00 GMT

Microsoft announced a round of layoffs on Tuesday, and I was included. With the economy the way it is, it's understandable that cut-backs need to be made. I'm no longer working on Response Point. For now, I'm focusing on figuring out what I'm going to...(read more)

A tip for using Response Point with Exchange 2007

RobertBrown — Wed, 22 Apr 2009 01:03:00 GMT

I posted on using Exchange with Response Point a few months ago: http://blogs.msdn.com/robertbrown/archive/2009/01/14/using-rp-with-exchange-2007.aspx Michael Forester just sent me this helpful note: > Good article but lacks details on how to perfom...(read more)

Sending calls to the auto attendant when the receptionist is on the phone

RobertBrown — Thu, 16 Apr 2009 19:45:00 GMT

Cut/paste from http://telephonation.com/forum?func=view&catid=57&id=1630 Q: (From Bill) We just installed our first response point system and I have a quick question on getting a basic setup configured. The company has a receptionist group setup...(read more)

Oh yeah, Twitter

RobertBrown — Tue, 14 Apr 2009 03:37:00 GMT

I *finally* got onto twitter. Yes, I'll be upgrading from my abacus and slide rule tomorrow. I shall now beg for friends: please add @akarob. (The hardest thing about having such a common name is getting a decent account name whenever i sign up to a new...(read more)

Response Point technical webinar

RobertBrown — Tue, 14 Apr 2009 03:30:00 GMT

I'll be doing a technical webinar for Microsoft partners this Friday morning. The RP blog already mentioned it , but figured I'd mention it here in case you missed it. Apparently you should click here to register ......(read more)

Response Point in Comics?

RobertBrown — Tue, 07 Apr 2009 03:56:53 GMT

I was fiddling around with clip-art in Power Point a little while back, and put together some comic strips to illustrate some ideas. I figured the same technique could be used to demonstrate some Response Point concepts. Here are some first...(read more)

Quick tip - forwarding voicemail to multiple email addresses

RobertBrown — Fri, 13 Mar 2009 20:00:00 GMT

Need your Response Point voicemail to go to more than one email address? Just enter multiple addresses, separated by semi-colon. For example: Don't recognise this screen? It's part of the Response Point Assistant. Take a look at this video about using...(read more)

SP2 has been updated to support speech barge-in

RobertBrown — Sat, 21 Feb 2009 04:50:00 GMT

You wanted barge-in back. We heard you. It's back. Response Point SP2 now supports speech barge-in as a checkbox in the Configure Automated Receptionist dialog box: To install it.... Rather than supply a separate patch that would need to be applied every...(read more)

Making 911 calls over VPN

RobertBrown — Mon, 16 Feb 2009 23:23:00 GMT

We've had a few questions about this, so I want to clarify. When a 911 call is placed from a remote phone over a VPN using Response Point , the following sequence occurs: 1. A recorded message is played: “Unable to determine your current address. Please...(read more)

Streamlining your Automated Receptionist Greeting

RobertBrown — Sat, 14 Feb 2009 02:32:00 GMT

(Don't ping me on barge-in right now - or at least, if you do, I don't have any more info yet. Hopefully soon. UPDATE 3/14/09: barge-in is supported in SP2 ) In the meantime, here's a nice technique for streamlining your Automated Receptionist greeting....(read more)

Typo in custom URL whitepaper

RobertBrown — Wed, 11 Feb 2009 21:20:09 GMT

There was a typo in the “ Configuring Customizable URLs in Incoming Call Notifications ” whitepaper. It incorrectly said the registry key is: “HKEY_CURRENT_USER\Software\Microsoft\Response Point” The correct key is: “HKEY_CURRENT_USER\Software\Microsoft\...(read more)

Lots of New RP Technical Content

RobertBrown — Sat, 07 Feb 2009 03:31:00 GMT

Lots of new and useful stuff. On the Response Point web site , click on " Technical & Resources ”: Then “ Learning Resources ” and/or “ Quick Guides ”: The learning resources contain: Whitepapers . Many of these are existing papers that we’ve touched...(read more)

Troubleshooting guide for SP2

RobertBrown — Thu, 05 Feb 2009 03:57:00 GMT

Our Response Point SP2 trouble-shooting guide's been updated: http://download.microsoft.com/download/0/7/F/07FBEA5A-FEB7-4B27-92B0-8DD4CC3F3C53/RPTroubleshootingGuide.pdf Among a variety of updated topics, it also has the official word on Exchange 2007...(read more)

It’s Here – Response Point SP2

RobertBrown — Tue, 03 Feb 2009 00:47:00 GMT

http://www.microsoft.com/responsepoint/SP2/default.aspx What’s new? The most visible new capabilities are: Intercom Remote phones can connect over a VPN The auto attendant can switch on/off automatically, according to a schedule. There’s also a more detailed...(read more)

Trouble-Shooting Speech Recognition

RobertBrown — Thu, 15 Jan 2009 06:22:00 GMT

(UPDATE 3/14/09: take a look at the 10 ways to optimize speech recognition quick guide.) There have been lots of posts all over the web about how cool Response Point ’s speech recognition is. But every now and then somebody tells us it’s not working out...(read more)