Dynamics Customer Model Poster and White Paper on Roles Based Business Productivity

re: Dynamics Customer Model Poster and White Paper on Roles Based Business Productivity

Clemens Bindeus-Fischnaller — Fri, 22 Sep 2006 15:24:45 GMT

Definitely a big leap in terms of visualizing most abstract concepts and rules.
Model based development is nothing new (since everyone uses models, mostly mental ones), but giving those models a face, a touch where we can attach our own associations and thoughts to, is definitely a breakthrough in productivity and quality.
Go ahead. It's the right way.

re: Dynamics Customer Model Poster and White Paper on Roles Based Business Productivity

Inder Lamba — Sat, 28 Oct 2006 10:04:08 GMT

Hello and Good Evening.

I have been learning Microsoft CRM in my company (which is a small and medium business company).

I am very exited about this software as the matter of fact that CRM is extremely a new field for me. My background is Junior Network Professional. I am a student and I have been in the Information Technology field since 5 years.

Here are a couple of things I would like to ping to you:

1.) Help and Support:

While installing Microsoft CRM software (latest being 3.0), I noticed that it works as a charm.

But what dissapointed me is it lacks Support.

I understand that Microsoft CRM 3.0 is a new software but Microsoft is always known for its Help and Support.

I hope Microsoft enhances its support in the CRM area.

2.) Help Desk:

There is no 24/7 number for Microsoft CRM. What if the company uses this software for business critical applications and suddenly they need support for this software which is not documented.

Since I am studying here in Australia, it is really awful to know that there is no 24/7 support for this software.

3.) Confused Architecture:

On the CRM website, all I could see is using CRM software with Exchange server and Using CRM software in a cluster environment.

After searching on the Microsoft's website, I couldnt find any steps or recommendations for installing Microsoft CRM software on a standalone server or machine.

Anyway these are just some suggestions from my side.

As for starters it would become more easy to install and deploy the Microsoft CRM software.

Regards,

Inder Lamba

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