Satya's Blog

So Long......

satyanadella — Sat, 14 Apr 2007 23:37:11 GMT

I move to my new role next week. The last 6 years in MBS have been a memorable journey. I have learnt a lot from our customers, partners and team members. THANK YOU. We made tremendous progress with Dynamics ERP, CRM and Office Small Business product...(read more)

The Laws of Simplicity

satyanadella — Sun, 04 Mar 2007 18:58:00 GMT

I recently read The Laws of Simplicity by John Maeda . He has a cool web site as well. In the Dynamics group there is a lot of passion around this subject. John’s first rule – REDUCE: Simplicity through thoughtful reduction…strikes me as the most critical,...(read more)

Dynamics CRM - LIVE & Analytics Foundation

satyanadella — Tue, 16 Jan 2007 23:42:00 GMT

Last week we released our early access to Dynamics Live CRM (code name: Titan) to partners.... this is a huge milestone for us. I have been playing around with my Dynamics LIVE account and it’s great to explore some of the things we can enable with the...(read more)

Microsoft Dynamics in the "Live Era"!!

satyanadella — Mon, 06 Nov 2006 11:34:00 GMT

Bill’s keynote at Convergence EMEA is going to focus on two topics – Role Based User Experience advances & Dynamics in the “Live Era”. Role Based user experience advances. We continue to raise the bar when it comes to user experience advances. The...(read more)

Convergence EMEA – NOV 6th-8th 20006, Munich, Germany

satyanadella — Mon, 06 Nov 2006 05:02:00 GMT

Today in Munich the Microsoft Dynamics team will kick off its first Convergence customer conference for the EMEA region. Over 3,200 customers and partners from 75 countries will come together three days of learning and networking. We’ll have keynotes...(read more)

Microsoft Office Accounting 2007 - New Wave of business software for Small Business

satyanadella — Sun, 29 Oct 2006 23:50:00 GMT

New wave of business software for small businesses launches tonight!! Check out www.ideawins.com late Sunday night. Microsoft Office Accounting 2007 Express… is available for free download!! We have three 3 core themes driving our innovation on behalf...(read more)

Dynamics Customer Model Poster and White Paper on Roles Based Business Productivity

satyanadella — Fri, 18 Aug 2006 20:31:00 GMT

I have gotten a couple comments pointing out that my previous links to the Dynamics Customer Model are not working. So here is a fresh link: http://www.microsoft.com/dynamics/product/familiartoyourpeople.mspx...(read more)

Dynamics LIVE CRM - Choice in Deployment and Partner Opportunity

satyanadella — Tue, 11 Jul 2006 18:46:00 GMT

This was announced today at WPC in Boston . The demo that Brad did on stage with Steve showed CRM/Office/Windows LIVE all mashed-up!! It was awesome. The key for me is that we are thinking through the partner opportunity every step of the way on this....(read more)

Bill Gates & His Legacy

satyanadella — Thu, 15 Jun 2006 20:29:00 GMT

Bill Gates – is a unique guy. What he achieved at Microsoft is a story that is well known and celebrated. I was lucky enough to have been part of the that ride since 92’ and its been exciting to say the least. I will never forget the first BillG email...(read more)

Office Business Application services & Dynamics

satyanadella — Sun, 11 Jun 2006 07:17:00 GMT

At Tech Ed, Microsoft will announce Office Business Application (OBA) services. This announcement nicely builds on the previous two posts. Think of OBA as the platform support for “business mash-ups” in Office. To date we have been using Sharepoint 2.0...(read more)

MBS @ Tech Ed - Extensibility, Customization and Business Mash-Ups

satyanadella — Fri, 09 Jun 2006 21:08:00 GMT

At TechEd Darren Laybourn & James Utzschneider will be presenting a keynote at the MBS track. As usual lots of demos are planned. There is a new RSS feed demo for Dynamics AX 4.0 using its web services framework (AIF). They will go through how to...(read more)

Dynamics AX 4.0 RTM

satyanadella — Fri, 09 Jun 2006 18:30:00 GMT

We hit Dynamics AX 4.0 RTM today. This has been a year of major Dynamics Wave 1 releases for us (CRM 3.0, GP 9.0). I am super proud of what we achieved in this release. We are delivering on all the Wave 1 themes (new UX, search across structured/un-structured,...(read more)

Economist Survey on New Media and Implications for Dynamics

satyanadella — Tue, 25 Apr 2006 02:44:00 GMT

Finished reading a great survey of the New Media in the Economist . A lot of what it talks about in terms of new kinds of user generated content applies to work we as a community are doing (Dynamics blogs, newsgroups, solutions finder etc). One could...(read more)

Dynamics Code Gallaries in GotDotNet

satyanadella — Thu, 13 Apr 2006 19:46:00 GMT

Dynamics Code Gallaries in GotDotNe t are growing rapidly. Both the CRM and SNAP communities now have over 1K members. And they are listed as “hot” in terms of activity (vs tipid or cold)!! I am still trying to figure out how they compute the “hotness”...(read more)

Dynamics Customer Model

satyanadella — Wed, 12 Apr 2006 04:53:00 GMT

I just got the new Microsoft Dynamics Customer model poster hung in my office this week. This is more than just another poster for us. It’s been the catalyst for real cultural change throughout the organization driven by the awesome initiative of our UX team.

The customer model is the repository for all information and research regarding processes and people; it is a shared resource that is used to ensure that we are focusing on a common set of people and processes. Our development teams use it for everyday tasks within our product cycle. It’s the common language that helps us with our user experience and features design. It also helps us do prioritization and decide on what features are in or out, because we want to consider the completeness of features for a given “role” and “process”.

The model is powered by an ongoing body of primary research. We have to date done 1400+ interviews and observations of real users including 280 site visits. The model today spans 61 roles, 5 departments, 15 organization charts, and 155 processes that make up 33 business process groups.

One of the more salient points of impact is that it has helped us factor “process” complexity based on size and business need. For example when you design “paying supplier” process in a small organization, Annie (a persona in our customer model) does all the tasks. Whereas when designing the same process for a larger organization, we need to coordinate the process flow across April (AP), Arnie (AR), Phyllis (Accounting Mgr), and Ken (Controller).

We have started to include the customer model in our implementation methodologies and believe that it something that can be extended by the community for any given specific deployment. Our goal would be for each organization using Dynamics to have a “poster” that was a real living model of their people and processes (and this will be something we generate from the software “models” we capture).