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Communicator 2007 R2 fails to open new window when double-clicking a Contact

Posted Friday, September 25, 2009 9:55 AM by Scott Oseychik
Summary: When using Microsoft Office Communicator 2007 R2, double-clicking a Contact fails to launch a new conversation window. However, you are still able to right-click a Contact, and start an IM session by selecting “Send an Instant Message.” Cause: Read More...
1 Comments

Installation of OCS 2007 R2 Hotfix Package 969834 may fail if SQL settings have been changed

Posted Friday, August 21, 2009 1:06 PM by Scott Oseychik
Summary: Installation of the OCS 2007 R2 “Backend” hotfix package ( http://support.microsoft.com/kb/969834 ) may fail, and unfortunately, the error message presented to the Administrator isn’t entirely clear as to what the root cause is. More Information: Read More...
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July Updates for OCS 2007 R2, OC 2007 R2, OC 2007 R2 Attendant console, and OCPE 2007 R2

Posted Thursday, July 30, 2009 9:50 AM by Scott Oseychik
The RTC Sustained Engineering Team has signed off and published the July update packages for R2! Updates for Communications Server 2007 R2 http://support.microsoft.com/kb/968802 Update for Communicator 2007 R2: July 2009 http://support.microsoft.com/kb/969695 Read More...
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Office Communicator 2007 hangs on shutdown/logoff - FIXED!

Posted Friday, March 20, 2009 10:16 AM by Scott Oseychik
SOLVED! Customers running Office Communicator 2007 + Office 2007: This issue is fixed by applying the hotfix referenced in KB 961752 ( http://support.microsoft.com/kb/961752 ), and although the KB article does not specifcally call out this issue, we are Read More...
15 Comments
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Help me help you!

Posted Wednesday, November 19, 2008 12:43 AM by Scott Oseychik
While nobody has won the $500 bounty I placed on a set of repro steps (for a nasty bug that I’m still chasing down), that particular blog post sparked a bunch of interest. Sure, one could attribute it to the price tag I had on the bug’s head, but you’d Read More...
2 Comments
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Wanna win $500?

Posted Tuesday, September 16, 2008 6:08 PM by Scott Oseychik
I need your help getting an issue to reproduce consistently, and the first person to give me verifiable repro steps will win *$500.00 (USD)! While this problem has reared its ugly head sporadically, I can't get a consistent repro, and therefore, have Read More...
23 Comments

The value of repro steps and why you should care

Posted Friday, August 22, 2008 9:28 AM by Scott Oseychik
I'm gonna skip right over the Tier 1 & Tier 2 troubleshooting stuff, and get into the meat. When an issue lands on my plate, more often than not, it means I have to debug something (and as dry as that sounds, I truly enjoy my job). On top of that, Read More...
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So, what would you say you do here?

Posted Tuesday, November 27, 2007 8:26 AM by Scott Oseychik
In our ongoing efforts to demystify the Escalation Engineer role (i.e. recruit the next generation of debugging rock stars), I had a nice lil' chat with Jim Stroud from our Staffing group. We laughed, we cried, we wrote some haiku. Enjoy! "New Exchange Read More...
1 Comments

Do you rock?

Posted Thursday, September 27, 2007 10:49 AM by Scott Oseychik
If so, we've got room for ya ... (you'll need to supply your own guitar). http://members.microsoft.com/careers/search/details.aspx?JobID=EAF3EBAE-644A-4E94-8134-47565725CD41 Read More...
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Debugging Rocks.

Posted Saturday, February 17, 2007 7:54 PM by Scott Oseychik
On the Google Test Team’s blog , their “Debugging Sucks, Testing Rocks” logo recently caught my attention, and prompted me to vocalize an opinion to the contrary. Debugging does NOT suck. On the contrary, debugging rocks. Rocks HARD. Please don’t misconstrue Read More...
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