Office Communicator 2007 hangs on shutdown/logoff - FIXED!

Anith » Office Communicator 2007 hangs on shutdown/logoff - FIXED!

Anith » Office Communicator 2007 hangs on shutdown/logoff - FIXED! — Fri, 20 Mar 2009 17:51:14 GMT

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re: Office Communicator 2007 hangs on shutdown/logoff - FIXED!

Vic Rozumny (ATT) — Tue, 24 Mar 2009 21:35:43 GMT

What up Scott!

How bout some props for all the hard work I did on this case? haha.

good to see a fix bro.

hope you're doing well.

vic

re: Office Communicator 2007 hangs on shutdown/logoff - FIXED!

Scott Oseychik — Tue, 24 Mar 2009 22:08:08 GMT

Hey Vic,

What up! Nobody is more psyched than I am that this is finally fixed. :-) Good hearing from the fellow Ukrainian, and hope all is well!

Scott

re: Office Communicator 2007 hangs on shutdown/logoff - FIXED!

Anon — Fri, 27 Mar 2009 22:18:32 GMT

It's not fixed, it still hangs after the update booooo

re: Office Communicator 2007 hangs on shutdown/logoff - FIXED!

Scott Oseychik — Fri, 27 Mar 2009 22:29:07 GMT

All of my other customers running this fix beg to differ. If this is still unresolved after applying the hotfix, and you're unable to troubleshoot this issue further, I recommend engaging Microsoft Customer Support Services to lend a hand.

Scott Oseychik

p.s. was the "booooo" really necessary?

re: Office Communicator 2007 hangs on shutdown/logoff - FIXED!

Chris — Mon, 27 Apr 2009 12:42:51 GMT

Trying to engage support regarding testing the Outlook 2003 is proving somewhat of a challenge. I keep getting bounced to different departments and caller menus.

We have a user base of 8000 affected users, so we are very keen to test out the fix.

Is there a specific route I can take through support to reach the relevant group?

re: Office Communicator 2007 hangs on shutdown/logoff - FIXED!

Scott Oseychik — Mon, 27 Apr 2009 15:32:30 GMT

Sorry you're having a difficult time engaging the proper Customer Support group. The good news is that this fix is included in April Cumulative Update (both for Office 2007 and Office 2003), which is scheduled to release April 28th. However, if you're in immediate need, and would like to validate a private build, please contact me directly using the contact form on the blog.

Hope this helps,

Scott Oseychik

re: Office Communicator 2007 hangs on shutdown/logoff - FIXED!

Fatih — Mon, 15 Jun 2009 14:34:53 GMT

Icouldnt work on my computers. Office 2007 patch said that incoreect version.

re: Office Communicator 2007 hangs on shutdown/logoff - FIXED!

Fatih — Sat, 04 Jul 2009 10:13:48 GMT

We have still same problem.

nothing changing witg that information.

I copied MSmapi32.dll from well computer nothing.:(

also ms patch dont work with office 2007 sp2

re: Office Communicator 2007 hangs on shutdown/logoff - FIXED!

Scott Oseychik — Tue, 07 Jul 2009 03:47:44 GMT

Sorry about the delay in getting back to you. Reason being, every two weeks, we have a global conference call, with all the Escalation Engineers who also troubleshoot & debug OCS, and I brought this issue up ...

Essentially, I've only ever performed the server-side workaround on Windows Server 2003; not on Windows Server 2008. So I can't say with 100% certainty that my IIS7 steps are solid.

As for the patch being incompatible with Office 2007 SP2, you're absolutely correct. I'll work with my peer Escalation Engineers in Office (who work with the Office QFE Team), and we'll get this sorted.

Thanks,

Scott Oseychik

re: Office Communicator 2007 hangs on shutdown/logoff - FIXED!

Scott Oseychik — Wed, 08 Jul 2009 16:46:30 GMT

In regards to the patch not being compatible with Office 2007 SP2, here is the subsequent Post-SP2 patch for Outlook:

http://support.microsoft.com/kb/970944/

Thanks,

Scott Oseychik

re: Office Communicator 2007 hangs on shutdown/logoff - FIXED!

Rainer — Wed, 16 Sep 2009 14:42:44 GMT

Hello Scott, do you know if this issue is also fixed by now for Office 2003? We also have the problem that Outlook doesn´t close properly with the described sympthoms.

Kind regards, Rainer

re: Office Communicator 2007 hangs on shutdown/logoff - FIXED!

Scott Oseychik — Wed, 16 Sep 2009 15:32:27 GMT

Hi Rainer,

If they're on Outlook 2003, the "Office 2003 Cumulative Update for April 2009" resolves this:

http://support.microsoft.com/kb/968766

If they're on Outlook 2007, this hotfix resolves the issue:

http://support.microsoft.com/kb/961752

Regards,

Scott Oseychik

re: Office Communicator 2007 hangs on shutdown/logoff - FIXED!

Joakim — Thu, 29 Oct 2009 21:07:10 GMT

Which hotfix should we install from the "Office 2003 Cumulative Update for April 2009" to solve the Communicator hanging issue? Couldnt understand which it was.

Thanks,

Regards

Joakim

re: Office Communicator 2007 hangs on shutdown/logoff - FIXED!

Scott Oseychik — Thu, 29 Oct 2009 21:19:35 GMT

This one should do the trick:

http://support.microsoft.com/kb/968689

Thanks,

Scott Oseychik