Scott Oseychik : escalation engineer

The search continues ...

Scott Oseychik — Mon, 21 Dec 2009 18:54:00 GMT

It’s with mixed emotions that I’m announcing my departure from the Unified Communications Escalation Team to pursue an exciting opportunity in the Enterprise Search Group. Since joining the UC Team, the past two years have unquestionably been the most fulfilling time I’ve had at Microsoft, and I’m sure you’ll understand when I say that this was not an easy decision for me to make.

Helping shape the UC Escalation Team has taught me countless valuable lessons that I will certainly carry forward into my new gig. Debugging an entirely “foreign” product, building new relationships, fostering a team environment that celebrates rocking out (and having a blast while doing it!) ... words can’t even begin to describe just how amazing it’s been being a part of this team! It’s been a true honor working with you all, who I consider to be some of the coolest, most talented people both here at Microsoft and beyond.

I’ll be relocating to Boston, Massachusetts (Go Sox!) as a Senior Escalation Engineer in the FAST Enterprise Search Group, with a focus on growing the future Escalation Engineers in that business. One of my goals is to apply what makes us such a successful team here in the UC Escalation Team, and instill these same virtues of pride, passion, tenacity, and job satisfaction in my future teammates. That, and I hope they have a decent sense of humor! <g>

Life is what you make it, make it good.

Scott

p.s. Given the current real estate market, I'm likely going to be in Charlotte for a little while longer. But if you happen to know anybody that’s interested in the baddest townhouse in all of Ballantyne, send ‘em my way!

Communicator 2007 R2 fails to open new window when double-clicking a Contact

Scott Oseychik — Fri, 25 Sep 2009 16:55:00 GMT

Summary:

When using Microsoft Office Communicator 2007 R2, double-clicking a Contact fails to launch a new conversation window. However, you are still able to right-click a Contact, and start an IM session by selecting “Send an Instant Message.”

Cause:

When double-clicking a Contact, OC 2007 R2 uses XML to initialize a new conversation window, and we’re finding several customers who have incompatible and/or legacy builds of MSXML.DLL that are encountering these failures.

Example Callstack:

ChildEBP RetAddr

0006f98c 00475448 communicator!CDUIBase<DirectUI::Button>::InitializeFromXML

0006f9c4 00475309 communicator!CRosterContactView::CreateInstance+0x8b

0006f9e4 004dd544 communicator!CContactManager::CreateElement+0xeb

0006f9fc 004dd563 communicator!VirtualListView::CreateElement+0x30

0006fa14 004dc3af communicator!VirtualListView::FillVisibleLink+0x122

0006fa48 004d57db communicator!VirtualListView::FillViewWithoutRefresh+0xbd

0006fa80 004f347b communicator!VirtualListView::FillView+0xa9

0006fa90 004f3489 communicator!VirtualListView::OnThaw+0x30

0006fa98 00482d69 communicator!Freezable::Thaw+0xf

0006facc 0046cd9c communicator!CContactGroupItemBase::AddItemAtIndex+0xba

0006fadc 0046d13e communicator!CContactGroupItemBase::AddItemLast+0x10

0006fb08 0046d0e3 communicator!CContactManager::AddContact+0x57

0006fb20 004b0d40 communicator!CRosterListView::OnParticipantAdded+0x3f

0006fb60 0046d2b1 communicator!CRosterListView::SetContext+0x10a

0006fb94 0046cf79 communicator!CDUIConversationFrame::InitializeChildren+0xd0

0006fbe0 00479f8b communicator!CDUIConversationFrame::Initialize+0x234

0006fc34 0045cba0 communicator!CDUIConversationFrame::EnsureConversationWindow+0xe3

0006fc60 0045bf6a communicator!CDUIConversationFrame::CreateNewWindow+0x76

0006fcac 0045cb89 communicator!CDUIConversationFrame::FindOrCreateTwoPartyConversationWindow+0xde

0006fcd0 00427ba3 communicator!ConvUI_FindOrCreateTwoPartyConversationWindow+0x1e

0006fd68 0055d909 communicator!CSelectedContacts::StartActionWithSelectedContacts+0x1a3

0006fd88 7e418734 communicator!CSelectedContacts::WndProc+0x4e

0006fdb4 7e418816 user32!InternalCallWinProc+0x28

0006fe1c 7e4189cd user32!UserCallWinProcCheckWow+0x150

0006fe7c 7e418a10 user32!DispatchMessageWorker+0x306

0006fe8c 00505efb user32!DispatchMessageW+0xf

0006fed8 005079ac communicator!COcApp::RunMessageLoop+0xa1

0006fee8 00507b85 communicator!ATL::CAtlExeModuleT<COcApp>::Run+0x1e

0006ff18 00507a9c communicator!COcApp::RunApp+0xed

0006ff30 00507a05 communicator!WinMain+0x7e

0006ffc0 7c817067 communicator!__tmainCRTStartup+0x140

0006fff0 00000000 kernel32!BaseProcessStart+0x23

Example incompatible/legacy version of MSXML.DLL:

0:008> lmvm msxml

start end module name

71130000 711b3000 msxml (export symbols) msxml.dll

Loaded symbol image file: msxml.dll

Image path: c:\windows\system\msxml.dll

Image name: msxml.dll

Timestamp: Fri Nov 05 13:10:21 1999 (38230F7D)

CheckSum: 000850E5

ImageSize: 00083000

File version: 5.0.2919.6303

Product version: 5.0.2919.6303

File flags: 0 (Mask 3F)

File OS: 40004 NT Win32

File type: 2.0 Dll

File date: 00000000.00000000

Translations: 0409.04b0

CompanyName: Microsoft Corporation

ProductName: Microsoft(R) Windows (R) 2000 Operating System

InternalName: MsXML.dll

OriginalFilename: MsXML.dll

ProductVersion: 5.00.2919.6303

FileVersion: 5.00.2919.6303

FileDescription: XML OM for Win32

Resolution:

To resolve this issue, please install XML Version 6.0 and XML Version 3.0 SP7.

Microsoft Core XML Services (MSXML) 6.0

http://www.microsoft.com/downloads/details.aspx?FamilyID=993C0BCF-3BCF-4009-BE21-27E85E1857B1&displaylang=en

Microsoft XML Parser (MSXML) 3.0 Service Pack 7 (SP7)

http://www.microsoft.com/downloads/details.aspx?familyid=28494391-052b-42ff-9674-f752bdca9582&displaylang=en

Huge credit goes to Dieter Eckstein for this solution!

Catching up in a hurry

Scott Oseychik — Sat, 07 Jun 2008 03:14:00 GMT

1. I'm no longer in Exchange; I've moved onto the Unified Communications group. We have way cooler toys.

2. We're growing (read: I'm already swamped), and have an open Escalation Engineer position. If you're more comfortable in Windbg than you are in a pair of sweatpants, then this is the gig for you. Send me mail and let's do this!

3. I'm the last person on Earth to signup for Facebook. Come find me (if you manage to spell my last name correctly) & let's pretend to be friends!

So, what would you say you do here?

Scott Oseychik — Tue, 27 Nov 2007 16:26:00 GMT

In our ongoing efforts to demystify the Escalation Engineer role (i.e. recruit the next generation of debugging rock stars), I had a nice lil' chat with Jim Stroud from our Staffing group. We laughed, we cried, we wrote some haiku. Enjoy!

"New Exchange Servers.
C sharp. Still some bugs to fix.
I miss native code."

Click here to listen to the interview ...